Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Get help with Spotify for iOS devices
On the latest version of Spotify on my iPad, it is no longer showing the What’s New option under my profile. This very usefully listed the new releases every day. Instead there is a new feature Listening Stats, which although somewhat interesting, do...
Regular
37289 Views
41 replies
10 likes
PlanPremiumCountryUnited StatesDevice(iPhone 13 Pro Max)Operating System(iOS 18.1.1) My Question or IssueI have a strange issue with my Spotify where it skips when connected via Bluetooth and my iPhone. The audio will glitch and stutter. It becomes e...
Newbie
102885 Views
115 replies
12 likes
We've gathered general troubleshooting steps for iOS devices in this guide. These are known to solve a variety of issues. Common issues: Spotify not playing Can’t hear any sound Spotify is offline Basic troubleshooting: Restart both the Spotify app a...
I don’t want to listen to music that’s not in my playlist
Visitor
431566 Views
129 replies
27 likes
Do i have to get premium to do it?And i have the latest version which is 8.8.44.527 but i still cant see the option
Visitor
299232 Views
61 replies
16 likes
It is now easier to import Local Files into the Spotify iOS app through the Files app on your iOS device. A computer and WiFi network are not required to use this new import method. This means that you can now import Local Files into the Spotify iOS ...
PlanPremiumCountryCanadaDeviceiPhone 6Operating SystemiOS 12.4.5 My Question or IssueI recently bought Spotify premium family and I’ve downloaded all my songs but when I try to listen to a lot of songs while offline they just don’t play at all, but i...
Plan Premium Country Canada Device iPhone 6 Operating System iOS 12.4.5 My Question or Issue I recently bought Spotify premium family and I’ve downloaded all my songs but whe...
Regular
1239 Views
6 replies
0 likes
PlanPremiumCountryUnited StatesDeviceiPhone 7Operating SystemiOS 13 My Question or IssueRunning Spotify via Apple Carplay in my 2019 Mazda CX-5 is causing issues. It doesn't happen immediately but usually in the middle of my drive I will notice that ...
Plan Premium Country United States Device iPhone 7 Operating System iOS 13 My Question or Issue Running Spotify via Apple Carplay in my 2019 Mazda CX-5 is causing issues. It doesn't ...
Visitor
3988 Views
2 replies
3 likes
Do I really have to disengage the shuffle function every time I use the app. I will not last a month with this nonsense. Terrible design
Do I really have to disengage the shuffle function every time I use the app. I will not last a month with this nonsense. Terrible design
Roadie
1324 Views
2 replies
1 likes
I was informed if you pay for premium you can disengage the shuffle function. But to have to do it every time is total BS. On every new album or playlist you look up. Albums and playlists are carefully sequenced. How has this become an acceptable fea...
I was informed if you pay for premium you can disengage the shuffle function. But to have to do it every time is total BS. On every new album or playlist you look up. Albums and playlists are careful...
Newbie
565 Views
1 replies
0 likes
PlanPremiumCountryUSADeviceiPhone XSOperating SystemiOS 13 My Question or IssueI have a premium account and shuffle play will not turn off. I tap the shuffle play icon in the bottom right corner in a individual song and and it turns white/grey. When ...
Plan Premium Country USA Device iPhone XS Operating System iOS 13 My Question or Issue I have a premium account and shuffle play will not turn off. I tap the shuffle play icon ...
383 Views
0 replies
2 likes
PlanFree/PremiumCountry Uk Device(iPhone XS Operating System(ios 10) My Question or Issuei got a message earlier asking me to clear space via the manage storage section and removed Spotify as nothing else was working. Now it won’t open to reload it. ...
Plan Free/Premium Country Uk Device (iPhone XS Operating System (ios 10) My Question or Issue i got a message earlier asking me to clear space via the manage storag...
Visitor
31455 Views
4 replies
0 likes
I've never had a problem with Spotify but over the last few weeks whenever I've used it on my iPhone it will crash unless im not connected to the internet. Super annoying because I can only listen to my downloaded music and can't add to it - have tri...
I've never had a problem with Spotify but over the last few weeks whenever I've used it on my iPhone it will crash unless im not connected to the internet. Super annoying because I can only listen to...
Visitor
5661 Views
2 replies
1 likes
Mmmm ... the app immediatly crash after launch since 3 days.I have an iphone 5s and the latest iOs version.Am I the only one having this issue ?Anything to do ? Thank you !
Mmmm ... the app immediatly crash after launch since 3 days. I have an iphone 5s and the latest iOs version. Am I the only one having this issue ? Anything to do ? Thank you !
Not applicable
849 Views
4 replies
0 likes
A few days ago the spotify app on my iPhone 5s stopped working. It opens the loading screen and then closes out everytime. Only opens when I am in airplane mode. Deleted and redownloaded the app numerous times and still not working unless in airplane...
A few days ago the spotify app on my iPhone 5s stopped working. It opens the loading screen and then closes out everytime. Only opens when I am in airplane mode. Deleted and redownloaded the app nume...
Casual Listener
1784 Views
2 replies
1 likes
PlanPremiumCountryUSADeviceDesktopOperating SystemmacOS Mojave My Question or IssueAnytime I shuffle a playlist, the shuffle is non-random, favoring songs I listen to less often or have not saved to my library. This sort of "Discovery Shuffle" is not...
Plan Premium Country USA Device Desktop Operating System macOS Mojave My Question or Issue Anytime I shuffle a playlist, the shuffle is non-random, favoring songs I listen to less of...
479 Views
0 replies
0 likes
Recently played doesn’t update. Played all day. Hoping the algorithms would pick up new suggestions. Instead of recommending artists from the same three similar artists for weeks now. Recently played only shows up to yesterday. On Mac and iOS. Yet on...
Recently played doesn’t update. Played all day. Hoping the algorithms would pick up new suggestions. Instead of recommending artists from the same three similar artists for weeks now. Rece...
Regular
1511 Views
4 replies
0 likes
PlanPremiumCountryCanadaDevice(iPhone XR)Operating System(iOS 13.4.1) My Question or Issue My Spotify app keeps crashing randomly. For example, if I am scrolling through the UI to find a particular song/artist, it will hang and then crash out. Anothe...
Plan Premium Country Canada Device (iPhone XR) Operating System (iOS 13.4.1) My Question or Issue My Spotify app keeps crashing randomly. For example, if I am ...
Casual Listener
1271 Views
1 replies
0 likes
Today I've started to notice that whenever I pause playback while connected to an Airplay device, the Spotify app disconnects from the Airplay device and audio returns to the iPad speakers when I restart playback. Is this a new behavior for the app? ...
Today I've started to notice that whenever I pause playback while connected to an Airplay device, the Spotify app disconnects from the Airplay device and audio returns to the iPad speakers when I res...
Regular
1638 Views
3 replies
0 likes
I’m trying to listen to Let’s Be Honest by Doll Skin, and it’s playing the audio from some Green Death song and the album art for the Green Death album Manufacturing Evil is showing instead of the album art for the Doll Skin album In Your Face (Again...
I’m trying to listen to Let’s Be Honest by Doll Skin, and it’s playing the audio from some Green Death song and the album art for the Green Death album Manufacturing Evil is showing instead of the&nb...
Roadie
951 Views
1 replies
0 likes
PlanPremiumCountryUnited StatesDevice(iPhone 7)Operating System(iOS 12.1.2) My Question or IssueUpdate: The latest update of the app (Ver. 8.4.94.812) has fixed this issueOn the iOS app, after updating to 8.4.88.280, the new layout does not allow me ...
Plan Premium Country United States Device (iPhone 7) Operating System (iOS 12.1.2) My Question or Issue Update: The latest update of the app (Ver. 8.4.94.812) has fixed this issue O...
Casual Listener
4961 Views
3 replies
14 likes
continually stuck on same three “similar artist” recommendations on iOS and Mac reinstalled all apps on iOS and Mac rotated through all sorts of music for weeks iPhone X latest iOS
continually stuck on same three “similar artist” recommendations on iOS and Mac reinstalled all apps on iOS and Mac rotated through all sorts of music for weeks iPhon...
330 Views
0 replies
0 likes
PlanPremiumCountryUSADevice(iPhone 11)Operating System(Current iOS) My Question or IssueAbout 3 months ago I started having problems removing downloaded podcasts. I could usually just reboot the app and it would then allow me to remove them but over ...
Plan Premium Country USA Device (iPhone 11) Operating System (Current iOS) My Question or Issue About 3 months ago I started having problems removing downloaded podcasts. I could usu...
Casual Listener
1483 Views
4 replies
1 likes
last night i was looking through old wrapped playlists, everything was fine until tonight, when every time a song changes in my playlists, it comes back to playing a song from Spotify wrapped 2018 playlist; it does this on all playlists. Ive restarte...
last night i was looking through old wrapped playlists, everything was fine until tonight, when every time a song changes in my playlists, it comes back to playing a song from Spotify wrapped 2018 pl...
Spotify Legend
987 Views
2 replies
0 likes
my son uses an iPhone 5S for spotify. I renewd the iPohone now to give him a fresh experience. After that the spotify app wouldnt reload as apparently iOS 10xxx has been discontinued.I then restored the backup stored before this renewal - and also he...
my son uses an iPhone 5S for spotify. I renewd the iPohone now to give him a fresh experience. After that the spotify app wouldnt reload as apparently iOS 10xxx has been discontinued. I then restore...
Spotify Star
853 Views
1 replies
0 likes
PlanPremiumCountryUSDeviceiphone xs maxOperating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issuei updated to premium and i don’t see the option to change my account in any way. where it should say “edit profile” all it says is “fin...
Plan Premium Country US Device iphone xs max Operating System (iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue i updated to premium and i don’t see the option to cha...
Casual Listener
699 Views
2 replies
0 likes
