Spotify not works

[ariadnemaria]

Hi

When I am trying to enter in my IPAD and IPHONE spotify account I can't' reach it

I receiveid a message saying  that spotify cannot be used in an another country for more than 15 days. I am not out of Brazil!!!!  I am in Brazil!! . What I do?

[osornios]

Hey @ariadnemaria,

Most of those problems come from a difference between the country shown by the IP address, and the one in your profile.

First, check your IP address here.

After that, compare it to the country shown in your profile.

If you opened your account with Facebook, your country is tied to the country shown in your Facebook account, so you may need to change it there.

Finally, your payment method (if you used one for Premium) must match your country too, so you may need to delete it to update countries.

Change your country setting so it matches what your IP address shows.

Hope it helps. 🙂