Announcements

Help Wizard

Step 1

NEXT STEP

iOS (iPhone, iPad)

Get help with Spotify for iOS devices

Start a topic

Solved!! Where has the What’s New feature gone?

On the latest version of Spotify on my iPad, it is no longer showing the What’s New option under my profile. This very usefully listed the new releases every day. Instead there is a new feature Listening Stats, which although somewhat interesting, do...

Regular

Thanek

Regular

37129 Views

41 replies

10 likes

  • 37129 Views
  • 41 replies
  • 10 likes

Solved!! Audio Glitching / Stuttering / Popping

PlanPremiumCountryUnited StatesDevice(iPhone 13 Pro Max)Operating System(iOS 18.1.1) My Question or IssueI have a strange issue with my Spotify where it skips when connected via Bluetooth and my iPhone. The audio will glitch and stutter. It becomes e...

Music Fan

piwikiwi1967

Newbie

102634 Views

115 replies

12 likes

Other
  • 102634 Views
  • 115 replies
  • 12 likes

iOS Troubleshooting Guide

We've gathered general troubleshooting steps for iOS devices in this guide. These are known to solve a variety of issues. Common issues: Spotify not playing Can’t hear any sound Spotify is offline Basic troubleshooting: Restart both the Spotify app a...

Moderator

1302 Views

0 replies

0 likes

iOS
  • 1302 Views
  • 0 replies
  • 0 likes

Solved!! How to play the "Eat this playlist"

Do i have to get premium to do it?And i have the latest version which is 8.8.44.527 but i still cant see the option

Newbie

I_luv_eating_crayons

Visitor

299136 Views

61 replies

16 likes

  • 299136 Views
  • 61 replies
  • 16 likes

iOS Local Files: Easier import with the Files app

It is now easier to import Local Files into the Spotify iOS app through the Files app on your iOS device. A computer and WiFi network are not required to use this new import method. This means that you can now import Local Files into the Spotify iOS ...

Spotify Star

Rastereyes

Casual Listener

125828 Views

19 replies

38 likes

  • 125828 Views
  • 19 replies
  • 38 likes

No sound via Spotify on headphones (sound works with other apps - just not Spotify)

Out of the blue, sound is no longer coming through the headphones when using Spotify. This is only happening on one of my iPhones (I switch back-and-forth between two). Spotify music does come out of the iPhone speaker, but the moment you plug in hea...

Casual Listener

Out of the blue, sound is no longer coming through the headphones when using Spotify. This is only happening on one of my iPhones (I switch back-and-forth between two). Spotify music does come o...

magichappens

Casual Listener

3771 Views

2 replies

3 likes

  • 3771 Views
  • 2 replies
  • 3 likes

Downloaded songs on mac not appearing on iPhone as downloaded

Hello, I follow and downloaded playlists on my desktop through Spotify and then when I go into my spotify app the playlist appears, but it doesn't appear as downloaded. I've tried deleting and reinstalling the app but this doesnt fix the issue. I am ...

Newbie

Hello,   I follow and downloaded playlists on my desktop through Spotify and then when I go into my spotify app the playlist appears, but it doesn't appear as downloaded. I've tried deleting a...

AryamanWest

Newbie

504 Views

1 replies

0 likes

  • 504 Views
  • 1 replies
  • 0 likes

Premium on a Kenwood 5160Dab.

Hi All. I'm using the premium service on an ipod touch through a Kenwood 5160Dab.Is it posible to search through my music via the screen on the 5160?It's possible through itunes but not with Spotify?Is this just how it is?

Regular

Hi All.    I'm using the premium service on an ipod touch through a Kenwood 5160Dab. Is it posible to search through my music via the screen on the 5160? It's possible through itunes bu...

344 Views

0 replies

0 likes

  • 344 Views
  • 0 replies
  • 0 likes

Messages Error / Facebook Friends Not Appearing (iOS/OS X & PC)

Hi all,I'm new to Spotify and love many features, however I am not happy with the Social aspect. For some reason on my iPhone, Macbook and PC, and with my FB properly linked to my Spotify account, none of my FB friends show up in Spotify, and I know ...

Casual Listener

Hi all, I'm new to Spotify and love many features, however I am not happy with the Social aspect.  For some reason on my iPhone, Macbook and PC, and with my FB properly linked to my Spotify a...

cwray

Casual Listener

577 Views

1 replies

0 likes

  • 577 Views
  • 1 replies
  • 0 likes

no album art on lockscreen

when i listen to my music offline, the album art on the lockscreen is the generic music note, however when i unlock my device and open spotify, the album art is there. i would like my album art to display on my lockscreen, any help?

Newbie

when i listen to my music offline, the album art on the lockscreen is the generic music note, however when i unlock my device and open spotify, the album art is there. i would like my album art to di...

539 Views

0 replies

0 likes

  • 539 Views
  • 0 replies
  • 0 likes

Country settings

I have been having some issues. I live in Portugal, and I didn't change country nor go on holidays. But for about a week I haven't been able to log in my account as it says that I was only aloud to use Spotify for 14 days abroad. I looked on how to f...

Newbie

I have been having some issues. I live in Portugal, and I didn't change country nor go on holidays. But for about a week I haven't been able to log in my account as it says that I was only aloud to u...

osornios

Spotify Star

744 Views

3 replies

0 likes

  • 744 Views
  • 3 replies
  • 0 likes

Can't upgrade to premium (no upgrade button on phone app)

As the title says I can't upgrade to premium because the upgrade button won't appear. Very frustrated because I bought an iTunes card but can't do what I'm wanting to do with it.

Newbie

As the title says I can't upgrade to premium because the upgrade button won't appear. Very frustrated because I bought an iTunes card but can't do what I'm wanting to do with it.

Maxim

Spotify Star

1114 Views

1 replies

1 likes

  • 1114 Views
  • 1 replies
  • 1 likes

Lost my music

I first lost my icon and couldn't find it then went to the App Store and started to login to my account realized I don't know my password so had them send me a new password when I checked in with the new password there was no music in my library or p...

Casual Listener

I first lost my icon and couldn't find it then went to the App Store and started to login to my account realized I don't know my password so had them send me a new password when I checked in with the...

322 Views

0 replies

0 likes

  • 322 Views
  • 0 replies
  • 0 likes

local file wont download to my iphone

Hi, on my computer (using mac osx 10.9.5) only 3 of my local files sync to my phone. When I try to remotecontrol spotify on my phone form the computer a i get a message on my phone if I try to play any song for my local files (except the 3. songs tha...

Newbie

Hi, on my computer (using mac osx 10.9.5) only 3 of my local files sync to my phone. When I try to remotecontrol spotify on my phone form the computer a i get a message on my phone if I try to play a...

387 Views

0 replies

0 likes

  • 387 Views
  • 0 replies
  • 0 likes

Spotify app killing my battery on iOS 9.3.3

Within the last month or so I have noticed that the Spotify app is having a serious impact on battery life. I am using an iPhone 6S running iOS 9.3.3. The app uses 3x more battery than any other app on my phone. Over the last 24 hours it has accounte...

Gig Goer

Within the last month or so I have noticed that the Spotify app is having a serious impact on battery life. I am using an iPhone 6S running iOS 9.3.3. The app uses 3x more battery than any other app ...

bw2

Regular

1322 Views

2 replies

2 likes

  • 1322 Views
  • 2 replies
  • 2 likes

Solved!! Rename playlist on phone.Added tracks on top?

Hi I mostly use Spotify on my iphone5, and I have 2 questions I hope someone can help me with. Is there any way I can rename a playlist w/o using a pc?Is it possible to get the recent added tracks on top of the playlist? -Caroline

Newbie

Hi 😃 I mostly use Spotify on my iphone5, and I have 2 questions I hope someone can help me with. Is there any way I can rename a playlist w/o using a pc? Is it possible to get the recent adde...

Tomo2112

Newbie

8935 Views

4 replies

3 likes

  • 8935 Views
  • 4 replies
  • 3 likes

jorge betancourt

I have trouble logging. I have configured my account with facebook but when I try to log on to the MAC does not advance ... what should I do?

Newbie

I have trouble logging. I have configured my account with facebook but when I try to log on to the MAC does not advance ... what should I do?

507 Views

0 replies

0 likes

  • 507 Views
  • 0 replies
  • 0 likes

Solved!! unable to log in with Facebook account

User's Spotify app is showing connected with Facebook account but the profile does not link with Spotify account.

Casual Listener

User's Spotify app is showing connected with Facebook account but the profile does not link with Spotify account.

lymichal

Casual Listener

956 Views

2 replies

0 likes

  • 956 Views
  • 2 replies
  • 0 likes

I want to stream my downloaded playlist at a higher quality

Hi all, Download Quality - Normal, 96kbpsStream Quality - Extreme, 320 kbps I set my download quality low to save space on my phone, so when I play my playlist offline, it plays at 96 kbps. However, when I am online/connected to the internet, I would...

Newbie

Hi all,   Download Quality - Normal, 96kbps Stream Quality - Extreme, 320 kbps   I set my download quality low to save space on my phone, so when I play my playlist offline, it plays a...

332 Views

0 replies

0 likes

  • 332 Views
  • 0 replies
  • 0 likes

Post to Spotify not working

Anyone have an error pop up when wanting to share songs on Spotify using iOS? I always get it. It still posts to twitter, fb, and Tumblr fine.

Newbie

Anyone have an error pop up when wanting to share songs on Spotify using iOS? I always get it. It still posts to twitter, fb, and Tumblr fine.

335 Views

0 replies

0 likes

  • 335 Views
  • 0 replies
  • 0 likes

BMW - Spotify - New Update - Crash Connected Drive

The new update is crashing the Connected Drive. This is on the CIC Connected Drive, not NBT. How does one roll-back to an older version?

Newbie

The new update is crashing the Connected Drive. This is on the CIC Connected Drive, not NBT.    How does one roll-back to an older version?

520 Views

0 replies

1 likes

  • 520 Views
  • 0 replies
  • 1 likes

Old Mix of the week

So I had this one songe in my mix of the week. but it refreshed and now I'm not able to listen to the song anymore. because i didnt save it. is there a way to get it back ?

Newbie

So I had this one songe in my mix of the week. but it refreshed and now I'm not able to listen to the song anymore. because i didnt save it. is there a way to get it back ?

felipepelaquim

Music Fan

731 Views

1 replies

1 likes

  • 731 Views
  • 1 replies
  • 1 likes

Works, but only sometimes

Ok, just wondering if anyone else is experiencing this problem with spotify on mobile. I have an Iphone 6s with the newest operating system and certain songs just refuse to play beyond 5-10 seconds after which they freeze and I'm forced to skip. Has ...

Casual Listener

Ok, just wondering if anyone else is experiencing this problem with spotify on mobile. I have an Iphone 6s with the newest operating system and certain songs just refuse to play beyond 5-10 seconds a...

Imalica

Casual Listener

832 Views

3 replies

1 likes

  • 832 Views
  • 3 replies
  • 1 likes

Can't get free trial?

Ok so I'm on my phone and I was trying to get your free trial but every time I click "free 7 days" or whatever when the offer pops up, the thing just goes away and doesn't do anything. How do I fix it?

Newbie

Ok so I'm on my phone and I was trying to get your free trial but every time I click "free 7 days" or whatever when the offer pops up, the thing just goes away and doesn't do anything. How do I fix i...

329 Views

0 replies

0 likes

  • 329 Views
  • 0 replies
  • 0 likes