Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

iOS (iPhone, iPad)

Get help with Spotify for iOS devices

Start a topic

Forum Posts

iOS Local Files: Easier import with the Files app

It is now easier to import Local Files into the Spotify iOS app through the Files app on your iOS device. A computer and WiFi network are not required to use this new import method. This means that you can now import Local Files into the Spotify iOS ...

Files app icon.png
  • Spotify Star
  • Spotify Star
  • sapmi
  • Music Fan
  • 70736 Views
  • 16 replies
  • 37 likes
  • 70736 Views
  • 16 replies
  • 37 likes

Premium

I paid spotify in App Store, and the subscription ends on 19/09 but in my account said I have the free account... And IDo the solutions but nothing is working!

  • Newbie
  • I paid spotify in App Store, and the subscription ends on 19/09 but in my account said I have the free account... And I Do the solutions but nothing is working!
  • kbrooksc
  • Community Legend
  • 261 Views
  • 1 replies
  • 0 likes
  • 261 Views
  • 1 replies
  • 0 likes

Notifications still not working

I have seen similar posts but no definite answers yet.Spotify notifications about new releases are not working for months now, not on iphone nor on the pc.I had nothing for a long time, except my own post few days ago(attached)

  • Newbie
  • I have seen similar posts but no definite answers yet. Spotify notifications about new releases are not working for months now, not on iphone nor on the pc. I had nothing for a long time, except my...
  • 299 Views
  • 0 replies
  • 1 likes
  • 299 Views
  • 0 replies
  • 1 likes

Option "avaible offline" do not work

When I flag the option "avaible offline" the download do not start. So, I go back to previous page and click on the music again, the option "avaible offline" is not flagged anymore.I've tried to delete the app and your data, and download again. But t...

  • Casual Listener
  • When I flag the option "avaible offline" the download do not start. So, I go back to previous page and click on the music again, the option "avaible offline" is not flagged anymore. I've tried to de...
  • Rodrigopaiva
  • Casual Listener
  • 507 Views
  • 2 replies
  • 0 likes
  • 507 Views
  • 2 replies
  • 0 likes

Can't get premium

Hi I'm a Spotify user and I recently ran out of Spotify premium and I don't know how to get it again if tried looking on this website and YouTube but there's nothing and I don't know how to get it again. I use the app and use iTunes to get premium, I...

  • Newbie
  • Hi I'm a Spotify user and I recently ran out of Spotify premium and I don't know how to get it again if tried looking on this website and YouTube but there's nothing and I don't know how to get it ag...
  • MichaelJerzak
  • Composer
  • 253 Views
  • 1 replies
  • 0 likes
  • 253 Views
  • 1 replies
  • 0 likes

Can't listen offline with Premium

HelloI have premium since the 18/08 and normally you can listen offline with premium but i don'tWhat is wrong or what do i wrong?Greets Vienna

  • Casual Listener
  • Hello I have premium since the 18/08 and normally you can listen offline with premium but i don't What is wrong or what do i wrong? Greets Vienna
  • Hubo
  • Community Legend
  • 624 Views
  • 3 replies
  • 0 likes
  • 624 Views
  • 3 replies
  • 0 likes

Download won't start

Helo I'm using spotify version 5.7.0.1055 on my iphone 6s+. I have spotify premium, however when I turn the download switch on, not a single song starts downloading and I can't play any song offline. I have around 3gb free.

  • Newbie
  • Helo I'm using spotify version 5.7.0.1055 on my iphone 6s+. I have spotify premium, however when I turn the download switch on, not a single song starts downloading and I can't play any song offline....
  • Nico
  • Community Legend
  • 405 Views
  • 1 replies
  • 0 likes
  • 405 Views
  • 1 replies
  • 0 likes

Facebook - downloading pictures

PLEASE HELP!I have tried everything to try and stop Spotify from downloading what seems to be my Facebook pictures? It tries to download 750+ pictures and I don't want this!? So everytime I minimise the app on my iphone6 when I open it back up it sta...

  • Newbie
  • PLEASE HELP! I have tried everything to try and stop Spotify from downloading what seems to be my Facebook pictures? It tries to download 750+ pictures and I don't want this!? So everytime I minimis...
  • 410 Views
  • 0 replies
  • 0 likes
  • 410 Views
  • 0 replies
  • 0 likes

Superuser Contribution App won't log in

I can log in to the web browser but l can't log in to the app on my iPhone

  • Newbie
  • I can log in to the web browser but l can't log in to the app on my iPhone
  • dariosicily
  • Casual Listener
  • 498 Views
  • 3 replies
  • 0 likes
  • 498 Views
  • 3 replies
  • 0 likes

Local files "Empty" after I uninstalled/installed app, but local files appear on computer?

I was having trouble with syncing some music from my local files (I WAS STUCK ON WAITING FOR DOWNLOAD **bleep**), so I uninstalled/reinstalled the app, but now all of my local files are gone and nothing will download/sync to my iphone at all. All my ...

  • Casual Listener
  • I was having trouble with syncing some music from my local files (I WAS STUCK ON WAITING FOR DOWNLOAD **bleep**), so I uninstalled/reinstalled the app, but now all of my local files are gone and noth...
  • 289 Views
  • 0 replies
  • 0 likes
  • 289 Views
  • 0 replies
  • 0 likes

Local Files

So my spotify on my computer has all my local files showing and working, but when I go to my phone spotify it says "Local files is currently empty. Install spotify on your computer to add and play songs from your local library." How do I fix this?? A...

  • Casual Listener
  • So my spotify on my computer has all my local files showing and working, but when I go to my phone spotify it says "Local files is currently empty. Install spotify on your computer to add and play so...
  • evitagarzax3
  • Casual Listener
  • 623 Views
  • 2 replies
  • 0 likes
  • 623 Views
  • 2 replies
  • 0 likes

My iphone music is gone after logging out and logging in

The music i saved in my iPhone 5s in iOS 9.3.3 spotify version 5.7.0.1055 was replaced by the music i have in the iPad after i logged out and then logged in, can i recocer the music of the iPhone

  • Newbie
  • The music i saved in my iPhone 5s in iOS 9.3.3 spotify version 5.7.0.1055 was replaced by the music i have in the iPad after i logged out and then logged in, can i recocer the music of the iPhone
  • 257 Views
  • 0 replies
  • 0 likes
  • 257 Views
  • 0 replies
  • 0 likes

Superuser Contribution problem to download more songs

please fix it. I can't download more songs though my storage is still available. I can only save 20 songs offline so far. I'm premium account.

  • Newbie
  • please fix it. I can't download more songs though my storage is still available. I can only save 20 songs offline so far. I'm premium account.
  • PachecAlfredo
  • Newbie
  • 351 Views
  • 2 replies
  • 0 likes
  • 351 Views
  • 2 replies
  • 0 likes

Solved!! Cannot turn off shuffle

I cannot turn off the shuffle function.Whenever I play an album, it keeps skipping around to different tracks, rather than playing one track after another. Very annoying.I noticed the "Shuffle" button is green; I think it's always been green however ...

  • Regular
  • I cannot turn off the shuffle function. Whenever I play an album, it keeps skipping around to different tracks, rather than playing one track after another. Very annoying. I noticed the "Shuffle" b...
  • Joey420blumski
  • Newbie
  • 792 Views
  • 5 replies
  • 0 likes
  • 792 Views
  • 5 replies
  • 0 likes

Superuser Contribution Re: Hello from Spotify - Introduce Yourself

Can you please tell someone to update my apple ipod touch. It keeps saying error when I go to post a song to facebook but the post still posts anyways. Also it keeps turning off where it shows my facebook friends what I am listening to randomly on my...

  • Visitor
  • Can you please tell someone to update my apple ipod touch. It keeps saying error when I go to post a song to facebook but the post still posts anyways. Also it keeps turning off where it shows my fac...
  • Alejandar
  • Spotify
  • 257 Views
  • 1 replies
  • 0 likes
  • 257 Views
  • 1 replies
  • 0 likes

Superuser Contribution 30 days free

Hi, On 11th August I suscribe my celphone at free account by 30 days but today I checked my bank account and I have a charge by US$11.9 , I don´t know why because I cantry spotify for 30 days free and cancel my suscription if I don't want to pay. Ple...

  • Newbie
  • Hi,  On 11th August I suscribe my celphone at free account by 30 days but today I checked my bank account and I have a charge by US$11.9 , I don´t know why because I can try spotify for 3...
  • Alejandar
  • Spotify
  • 493 Views
  • 1 replies
  • 0 likes
  • 493 Views
  • 1 replies
  • 0 likes

Superuser Contribution App logs me out, music need re-downloading

Hello, Problem over last 3 days... I'm premium subscriber, Iphone 6s, memory isn't an issue. Issue;- once every 2 or 3 times that I open app, I'm asked to log in again- I click log-in by Facebook and am told that I've already given approval for app- ...

  • Visitor
  • Hello,   Problem over last 3 days... I'm premium subscriber, Iphone 6s, memory isn't an issue.   Issue; - once every 2 or 3 times that I open app, I'm asked to log in again ...
  • Alejandar
  • Spotify
  • 355 Views
  • 1 replies
  • 0 likes
  • 355 Views
  • 1 replies
  • 0 likes

Superuser Contribution Unable to remove tracks from playlist

After probably a year trying to make it work, I finally found a way to degrade from premium - I cannot afford it PLUS I haven't been able to edit my play lists by removing tracks in same period of time. Please tell me why this happened?? I feel like ...

  • Newbie
  • After probably a year trying to make it work, I finally found a way to degrade from premium - I cannot afford it PLUS I haven't been able to edit my play lists by removing tracks in same period of ti...
  • Alejandar
  • Spotify
  • 317 Views
  • 1 replies
  • 0 likes
  • 317 Views
  • 1 replies
  • 0 likes

Superuser Contribution Library suddenly empty

Hey Guys,my whole Library just deleted itself.Playlists are still there, but ~1200 saved songs are gone without a reason.Already tried a relog but it didnt change.Please help

  • Newbie
  • Hey Guys, my whole Library just deleted itself. Playlists are still there, but ~1200 saved songs are gone without a reason. Already tried a relog but it didnt change. Please help 😭😭😭
  • Alejandar
  • Spotify
  • 582 Views
  • 1 replies
  • 0 likes
  • 582 Views
  • 1 replies
  • 0 likes

Superuser Contribution Download music

I download the Music but i can't listen it when i'm offline but i've got premium can someone help me? [in German: ich downloade die Musik aber kann sie trotzdem nicht hören wenn ich offline bin obwohl ich Premium habe kann mir jemand helfen?

  • Newbie
  • I download the Music but i can't listen it when i'm offline but i've got premium can someone help me? [in German: ich downloade die Musik aber kann sie trotzdem nicht hören wenn ich offline bin obwoh...
  • Alejandar
  • Spotify
  • 373 Views
  • 1 replies
  • 0 likes
  • 373 Views
  • 1 replies
  • 0 likes

Superuser Contribution Ipod touch 4

I have a bmw from 2013 and i want play spotify in the car with idrive i's it possibele?

  • Newbie
  • I have a bmw from 2013 and i want play spotify in the car with idrive i's it possibele?
  • Alejandar
  • Spotify
  • 508 Views
  • 1 replies
  • 0 likes
  • 508 Views
  • 1 replies
  • 0 likes