Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Please see below the most popular frequently asked questions.
Loading article...
Loading faqs...
Please see below the current ongoing issues which are under investigation.
Loading issue...
Loading ongoing issues...
Get help with Spotify for iOS devices
As of Spotify 8.9.xx and newer I can't control the volume on my iPhone when casting to a Chromecast device. I need to go into the slider inside the Spotify app to change the volume. This is not an iOS or apple issue:My non working version of Spotify ...
Newbie
143617 Views
504 replies
108 likes
It is now easier to import Local Files into the Spotify iOS app through the Files app on your iOS device. A computer and WiFi network are not required to use this new import method. This means that you can now import Local Files into the Spotify iOS ...
Hey.So I just added local files to my desktop Spotify and they work just perfectly, but my iPhone wont find them? It just says my local files playlist is empty. Im logged in with same account to both devices and using same wifi connection.
Hey. So I just added local files to my desktop Spotify and they work just perfectly, but my iPhone wont find them? It just says my local files playlist is empty. Im logged in with same account to bo...
Newbie
281 Views
1 replies
0 likes
Why when I cross the border or travel on plane can I not listen to Spotify? I have paid for premium and downloaded songs??? What's going on?
Why when I cross the border or travel on plane can I not listen to Spotify? I have paid for premium and downloaded songs??? What's going on?
Casual Listener
473 Views
5 replies
0 likes
Just like the title said. Whenever I try to preview song/album/playlist by long press, Spotify suddenly crashed and closed. I repeat this and get the same result.I dont know if it's iOS 10 beta fault or just Spotify hasnt maximized to iOS 10
Just like the title said. Whenever I try to preview song/album/playlist by long press, Spotify suddenly crashed and closed. I repeat this and get the same result. I dont know if it's iOS 10 beta fau...
Community Legend
708 Views
1 replies
0 likes
I'm looking for a device that has no camera and can run spotify in offline mode. cant have any devices with a camera at my work, so i can no longer use my phone. a bit of research showed i could do that with ipod touch gen3, if i run an older version...
I'm looking for a device that has no camera and can run spotify in offline mode. cant have any devices with a camera at my work, so i can no longer use my phone. a bit of research showed i could do t...
Casual Listener
326 Views
2 replies
0 likes
Hello all I want to move from Apple Music to Spotify and have some credits left on the apple AppStore. Want to spend them on Spotify premium but currently can't. So as Long as there are no inapp purchase for premium I will have to stay with Apple Mus...
Hello all I want to move from Apple Music to Spotify and have some credits left on the apple AppStore. Want to spend them on Spotify premium but currently can't. So as Long as there are no i...
Spotify Star
306 Views
1 replies
0 likes
I am on Spotify premium. Just yesterday my account was working fine. I opened spotify today to find all my playlists had disappeared. And when i try to play a song, they stop playing midway. I've read some posts suggesting that it could possibly be b...
I am on Spotify premium. Just yesterday my account was working fine. I opened spotify today to find all my playlists had disappeared. And when i try to play a song, they stop playing midway. I've rea...
365 Views
0 replies
0 likes
does anyone now how I can remove offline music from my I Phone? My memory is getting full...
does anyone now how I can remove offline music from my I Phone? My memory is getting full...
Casual Listener
530 Views
4 replies
0 likes
I realize that these have probably already been requested at some point, but they are really pretty big issues that should be corrected. PC: When contributing to an ongoing message conversation / music sharing within Spotify that I have with a follow...
I realize that these have probably already been requested at some point, but they are really pretty big issues that should be corrected. PC: When contributing to an ongoing message conversat...
441 Views
0 replies
0 likes
I am unable to log into my account via IOS app, it does work on a computer.
I am unable to log into my account via IOS app, it does work on a computer.
Newbie
437 Views
2 replies
0 likes
Hi, i unsubscribed from my iphone via my appleID, spotify does not appear there anymore but i still get charged the price of the upgrade from Free to Premium. I want my money back, can someone help? Yves-dk
Hi, i unsubscribed from my iphone via my appleID, spotify does not appear there anymore but i still get charged the price of the upgrade from Free to Premium. I want my money back, can someone help? ...
Community Legend
267 Views
1 replies
0 likes
Hello everyone, 2 months ago I was in Colombia and I had trouble logging get in, but I followed the instructions, and edited my profile and I was able to login again. But then I came back from my trip, and I had the same problem, I repeated the instr...
Hello everyone, 2 months ago I was in Colombia and I had trouble logging get in, but I followed the instructions, and edited my profile and I was able to login again. But then I came b...
247 Views
0 replies
0 likes
I have a premium account and I payed for the month of august. When I log in, it says that I didn't pay and it only give me the option to go back to the regular account.
I have a premium account and I payed for the month of august. When I log in, it says that I didn't pay and it only give me the option to go back to the regular account.
Community Legend
366 Views
3 replies
0 likes
a new Spotify opens to login screen, I have logged in with Facebook, app opens to main screen for a period of time but is unresponsive, eventually crashes to splash screen.(logo) Close app reopen sits on splash screen and nothing else. Reinstall same...
a new Spotify opens to login screen, I have logged in with Facebook, app opens to main screen for a period of time but is unresponsive, eventually crashes to splash screen.(logo) Close app reopen sit...
512 Views
0 replies
0 likes
When I plug in my iPhone to my vehicle using my sub port the audio screen says "no song". Others have plugged in their iPhones and Spotify works great. Is there a setting that has to be adjusted to make Spotify work?
When I plug in my iPhone to my vehicle using my sub port the audio screen says "no song". Others have plugged in their iPhones and Spotify works great. Is there a setting that has to be adjusted to m...
264 Views
0 replies
0 likes
Hey everyone!I just got a new iPhone today and I'm not able to log in on the app anymore. (account is connected to facebook)I already uninstalled the app an installed it again. But still everytime I try to log in it says that I already authorized Spo...
Hey everyone! I just got a new iPhone today and I'm not able to log in on the app anymore. (account is connected to facebook) I already uninstalled the app an installed it again. But still everytim...
Newbie
513 Views
1 replies
0 likes
Hi.. Since I've installed the latest update for my iPhone 4 my experience with Spotify has been terrible. The app is so laggy everywhere, pretty much unusable and frustrating. I'm a recent premium user. I'm happy with the service itself on my Mac for...
Hi.. Since I've installed the latest update for my iPhone 4 my experience with Spotify has been terrible. The app is so laggy everywhere, pretty much unusable and frustrating. I'm a recent premium us...
Newbie
11885 Views
15 replies
11 likes
Hi! Lately my Spotify account on my iPhone isn't working as it should. The songs won't start when I press play, and all my playlists have suddenly disappeared. Spotify works just as normal on my laptop and iPad, so it's only on my iPhone it is behavi...
Hi! Lately my Spotify account on my iPhone isn't working as it should. The songs won't start when I press play, and all my playlists have suddenly disappeared. Spotify works just as normal o...
335 Views
0 replies
0 likes
Hi all I love my music but I am running out of room on my iPhone so I am looking to purchase another music player. Do any of you know if there is another type of non iPod device that works with Spotify? I already have an iPod which I want to keep sep...
Hi all I love my music but I am running out of room on my iPhone so I am looking to purchase another music player. Do any of you know if there is another type of non iPod device t...
Casual Listener
314 Views
1 replies
0 likes
Recently tryout Spotify on my PC,and I feel great with using it.So I download to my iPhone, but it doesn't work.No matter what I try or relogin, it shows a dialogue says "You find a premium feature bla bla bla".NONE of these artists,songs or radio wo...
Recently tryout Spotify on my PC,and I feel great with using it. So I download to my iPhone, but it doesn't work. No matter what I try or relogin, it shows a dialogue says "You find a premium featu...
Not applicable
519 Views
3 replies
0 likes
When I choose an album or playlist and press Shuffle Play, no audio plays.The artist & title appears at the bottom (above menu bar) but no audio comes.I have deleted and reinstalled Spotify, and updated iOS.Account: freeiOS: 9.3.5Spotify: 3.0.0.256
When I choose an album or playlist and press Shuffle Play, no audio plays. The artist & title appears at the bottom (above menu bar) but no audio comes. I have deleted and reinstalled Spotify, ...
209 Views
0 replies
0 likes
