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Solved!! Where has the What’s New feature gone?

On the latest version of Spotify on my iPad, it is no longer showing the What’s New option under my profile. This very usefully listed the new releases every day. Instead there is a new feature Listening Stats, which although somewhat interesting, do...

Regular

Jessifiy

Visitor

43266 Views

43 replies

10 likes

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Solved!! Audio Glitching / Stuttering / Popping

PlanPremiumCountryUnited StatesDevice(iPhone 13 Pro Max)Operating System(iOS 18.1.1) My Question or IssueI have a strange issue with my Spotify where it skips when connected via Bluetooth and my iPhone. The audio will glitch and stutter. It becomes e...

Music Fan

fadman

Visitor

108778 Views

116 replies

13 likes

Other
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iOS Troubleshooting Guide

We've gathered general troubleshooting steps for iOS devices in this guide. These are known to solve a variety of issues. Common issues: Spotify not playing Can’t hear any sound Spotify is offline Basic troubleshooting: Restart both the Spotify app a...

Moderator

1627 Views

0 replies

0 likes

iOS
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Solved!! How to play the "Eat this playlist"

Do i have to get premium to do it?And i have the latest version which is 8.8.44.527 but i still cant see the option

Newbie

mubashiriqbal

Casual Listener

301791 Views

62 replies

16 likes

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iOS Local Files: Easier import with the Files app

It is now easier to import Local Files into the Spotify iOS app through the Files app on your iOS device. A computer and WiFi network are not required to use this new import method. This means that you can now import Local Files into the Spotify iOS ...

Spotify Star

Rastereyes

Casual Listener

127742 Views

19 replies

38 likes

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A conection problem

When I open the app it says "connecting" but I have internet and never connect so I can't listen music, please help to fix this or what can I do for fix it

Newbie

When I open the app it says "connecting" but I have internet and never connect so I can't listen music, please help to fix this or what can I do for fix it

559 Views

0 replies

0 likes

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Lost music

Hi I was searching songs and my phone glitched out. I had over 1500 songs and they were all deleted. I can't get them back please help.

Newbie

Hi I was searching songs and my phone glitched out. I had over 1500 songs and they were all deleted. I can't get them back please help.

345 Views

0 replies

0 likes

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Facebook/ history

I was trying to find a song I heard back in july and I cannot remember the sname of the artist nor the name of the song. I tried to go back to my all time facebook history and it stops at june 21, 2016. Is ther any way I can find my history from that...

Newbie

I was trying to find a song I heard back in july and I cannot remember the sname of the artist nor the name of the song. I tried to go back to my all time facebook history and it stops at june 21, 20...

607 Views

0 replies

0 likes

history
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Can't hear Frank oceans new album

All songs from "Blonde" got deleted from my playlist. When i search for them, it says that The song is unavailable but i can listen to some other radio **bleep**.. What the **bleep** is this?

Newbie

All songs from "Blonde" got deleted from my playlist. When i search for them, it says that The song is unavailable but i can listen to some other radio **bleep**.. What the **bleep** is this?

574 Views

0 replies

0 likes

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Downloaded an album but all of the songs say 'unavailable'

I recently downloaded Frank Ocean's new album and have managed to listen to it a few times already using my iphone with a premium subscription, and so had my partner (who is on the same subscription). However, for some reason today when we both attem...

Newbie

I recently downloaded Frank Ocean's new album and have managed to listen to it a few times already using my iphone with a premium subscription, and so had my partner (who is on the same subscription)...

487 Views

0 replies

0 likes

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All of my songs show up as ads.

I was listening to spotify on my iPhone 5s with it connected to my PS4. An ad came on for constant contact. The ad was cutting in and out, and all of a sudden another ad started playing in the middle of it. I brushed it off as a glitch, but now on my...

Newbie

I was listening to spotify on my iPhone 5s with it connected to my PS4. An ad came on for constant contact. The ad was cutting in and out, and all of a sudden another ad started playing in the middle...

395 Views

0 replies

0 likes

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Moving songs in a playlist

Hello. New to Spotify, when i I try and move the song order in a custom playlist, the app crashes. Running IOS10 and just installed Spotify after update. thanks for your help

Newbie

Hello.  New to Spotify,   when i I try and move the song order in a custom playlist, the app crashes.  Running IOS10 and just installed Spotify after update.   thanks for your...

943 Views

0 replies

0 likes

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playlist vanishing from iphone 6+ but not computer

I have been having this issue for a week. My iphone 6+ is losing my playlist everytime that I close the app.The next time that I open spotify on the iphone, and go to the playlist section all playlist are missing. I can retrieve them temporarly by ad...

Casual Listener

I have been having this issue for a week. My iphone 6+ is losing my playlist everytime that I close the app. The next time that I open spotify on the iphone, and go to the playlist section all ...

380 Views

0 replies

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Solved!! Songs stuttering when using "device available" on ps4

Hello, Today i got home from work and tried to use my iphone to connect to my ps4 as i ussally do and the music was skipping and or stuttering. i tried different songs and even updated everything possible. I then tried a differnt device to connnect w...

Newbie

Hello, Today i got home from work and tried to use my iphone to connect to my ps4 as i ussally do and the music was skipping and or stuttering. i tried different songs and even updated everything pos...

aranyatara

Casual Listener

1021 Views

1 replies

0 likes

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Can't log into app on Iphone or Ipad

I cant seem to log into my account on my iphone or ipad. I happened to be logged into my PC... go figure! Messaging I receive is Unabe to login, either username or password is incorrect. Have you signed up for a spotify account? Yes I have. Password ...

Newbie

I cant seem to log into my account on my iphone or ipad. I happened to be logged into my PC... go figure!   Messaging I receive is Unabe to login, either username or password is incorrect....

361 Views

0 replies

0 likes

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Premium doesn't apply.

I'm part of a family premium plan and I was logged out of my account somehow and suddenly I'm just on the free version and can't find a way back on. How do I fix this or is it a problem with my billing?

Newbie

I'm part of a family premium plan and I was logged out of my account somehow and suddenly I'm just on the free version and can't find a way back on. How do I fix this or is it a problem with my billi...

311 Views

0 replies

0 likes

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Can't open Spotify

Spotify does not start anymore, reinstalled it, does not work, can log in and after i press log in it freezes...

Newbie

Spotify does not start anymore, reinstalled it, does not work, can log in and after i press log in it freezes...

tomfalconer

Newbie

321 Views

1 replies

0 likes

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No premium even though i've payed

So i bought my spotify premium today. Like every month i buy it on the appstore. So i get the bill sent to my email but my spotify is still on the free version. I don't know why it isn't getting authorized by spotify.

Casual Listener

So i bought my spotify premium today. Like every month i buy it on the appstore. So i get the bill sent to my email but my spotify is still on the free version. I don't know why it isn't getting auth...

osornios

Spotify Star

550 Views

3 replies

0 likes

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Superuser Contribution iOS 9.3.4 excessive battery drain

Spotify gives me less than 6 hours of listening on my iPhone SE. I just opened Spotify to play a saved playlist in offline mode for 2 hours and saw my battery dropping from 100 to 75%, the display was on for literally 1 minute. Dear Spotify team, wha...

Music Fan

Spotify gives me less than 6 hours of listening on my iPhone SE. I just opened Spotify to play a saved playlist in offline mode for 2 hours and saw my battery dropping from 100 to 75%,...

user-removed

Not applicable

930 Views

3 replies

0 likes

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Spotify app crashes iOS 9.

I am having a problem with the Spotify app crashing in offline mode. I am using iOS 9.3.1 and Spotify version 5501023. I have of course tried resetting my device, to no effect. I have an iPad Air and there are 26.6 GB available unused space.

Visitor

I am having a problem with the Spotify app crashing in offline mode. I am using iOS 9.3.1 and Spotify version 5501023. I have of course tried resetting my device, to no effect. I have an iPad Ai...

Drilling4mana

Newbie

1937 Views

2 replies

0 likes

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Bug: Swiping to "Add to Up Next" doesn't work in Offline Mode

Hi, I just wanted to report a bug I noticed with the Spotify iOS app. Whenever I'm using it in Offline Mode or my iPhone doesn't have a signal, swiping on a song to add it to the Queue/Up Next playlist doesn't work (or only works occasionally/is extr...

Regular

Hi,  I just wanted to report a bug I noticed with the Spotify iOS app. Whenever I'm using it in Offline Mode or my iPhone doesn't have a signal, swiping on a song to add it to the Queue/Up Next...

546 Views

0 replies

0 likes

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Plan familiar

No puedo quitar los comerciales

Newbie

No puedo quitar los comerciales

319 Views

0 replies

0 likes

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Doesn't play next song on my Iphone

When listening to my own playlists (and in general), the next song isn't playing. I have to manually klick "next" in order to listen to more music. This just happened a week ago and it still doens't work even if I have delited and downloaded Spotify ...

Newbie

When listening to my own playlists (and in general), the next song isn't playing. I have to manually klick "next" in order to listen to more music. This just happened a week ago and it still doens't ...

375 Views

0 replies

0 likes

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New playlists won't sync/load

Playlists that I had on my iPod before a few days ago seem to be working perfectly fine but anything created after that won't load. It creates a new section on the playlists tab so I know that the app is acknowledging there are new playlists to sync ...

Casual Listener

Playlists that I had on my iPod before a few days ago seem to be working perfectly fine but anything created after that won't load. It creates a new section on the playlists tab so I know that the ap...

typlbridge

Newbie

7343 Views

12 replies

0 likes

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Podcasts cause a lot of traffic, even when they are downloaded

Hi! I downloaded the latest episode of the german podcast 'Fest und Flauschig' and also the playlist that accompanies the show called 'Fidi und Bumsi' Today on the way to work I wanted to play this episode, but although it was already downloaded, spo...

Newbie

Hi!   I downloaded the latest episode of the german podcast 'Fest und Flauschig' and also the playlist that accompanies the show called 'Fidi und Bumsi' 😉   Today on the way to work I ...

520 Views

0 replies

0 likes

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