Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

iOS (iPhone, iPad)

Get help with Spotify for iOS devices

Start a topic

Forum Posts

iOS Local Files: Easier import with the Files app

It is now easier to import Local Files into the Spotify iOS app through the Files app on your iOS device. A computer and WiFi network are not required to use this new import method. This means that you can now import Local Files into the Spotify iOS ...

Files app icon.png
  • Spotify Star
  • Spotify Star
  • sapmi
  • Music Fan
  • 68863 Views
  • 16 replies
  • 37 likes
  • 68863 Views
  • 16 replies
  • 37 likes

Solved!! How much memory does Premium need?

Hi, I'm interested in upgrading to Premium because I like the idea of not having adverts, but I can't find out anywhere how much memory it uses on your phone. My phone is pretty much full up so before I pay the extra, I want to make sure I'll have sp...

  • Newbie
  • Hi, I'm interested in upgrading to Premium because I like the idea of not having adverts, but I can't find out anywhere how much memory it uses on your phone.  My phone is pretty much full up so...
  • kbrooksc
  • Community Legend
  • 506 Views
  • 1 replies
  • 0 likes
  • 506 Views
  • 1 replies
  • 0 likes

Can't login - Reinstalling Spotify and Playlists

Spotify would not connect to other devices and continued to say connecting at the bottom of the screen. I had full working wifi internet connection.So I closed the app and re-opened and nothing. I then did the latest update and nothing. I then closed...

  • Casual Listener
  • Spotify would not connect to other devices and continued to say connecting at the bottom of the screen. I had full working wifi internet connection. So I closed the app and re-opened and nothing. I ...
  • lucille27
  • Casual Listener
  • 1274 Views
  • 2 replies
  • 0 likes
  • 1274 Views
  • 2 replies
  • 0 likes

Solved!! Subscription gone wrong (via iTunes)

Hi!It's the second time in a week that when I update my Spotify account to the Premium version, paying it with my iTunes credit, when I open the app it shows I still have the free version.The first time it happened I asked Apple for a refund and they...

  • Casual Listener
  • Hi! It's the second time in a week that when I update my Spotify account to the Premium version, paying it with my iTunes credit, when I open the app it shows I still have the free version...
  • LordRollin
  • Community Legend
  • 528 Views
  • 3 replies
  • 0 likes
  • 528 Views
  • 3 replies
  • 0 likes

Spotify offline device list is incorrect

I have an iphone, a macbook and an ipad on my spotify account. I need to delete the ipad because I got a new one I want to use with my spotify account. But when I go to my list of offline devices it lists "macbook, default device, macbook." So how do...

  • Newbie
  • I have an iphone, a macbook and an ipad on my spotify account. I need to delete the ipad because I got a new one I want to use with my spotify account. But when I go to my list of offline devices it ...
  • johnka
  • Gig Goer
  • 500 Views
  • 1 replies
  • 0 likes
  • 500 Views
  • 1 replies
  • 0 likes

iPhone freezes with Spotify.

After downloding another playlist (offline), my iPhone becase unresponsive. It froze many times and I had to hard reset it, since I would not control it anymore. I realized I had 13Gb on downloaded music on the app. Once I deleted the app, the iphone...

  • Newbie
  • After downloding another playlist (offline), my iPhone becase unresponsive. It froze many times and I had to hard reset it, since I would not control it anymore.   I realized I had 13Gb on dow...
  • feelikeastrangr
  • Community Legend
  • 321 Views
  • 2 replies
  • 0 likes
  • 321 Views
  • 2 replies
  • 0 likes

Superuser Contribution major problems

One, this community thing is annoying when i just want to report a problem to Spoitfy not the users! I pay 9.99 and tax for basically the offline option and i've downloaded it on my iphone and an ipod. I have the offline option clicked and the playli...

  • Newbie
  • One, this community thing is annoying when i just want to report a problem to Spoitfy not the users!  I pay 9.99 and tax for basically the offline option and i've downloaded it on my iphone and...
  • Melody
  • Spotify
  • 249 Views
  • 1 replies
  • 0 likes
  • 249 Views
  • 1 replies
  • 0 likes

Superuser Contribution How do I update subscribed playlists???

I can't work out how to update the playlists I subscribe to. New ones are supposed to be released weekly but the list never changes. Only use iPhone ap, don't have the desktop version.

  • Casual Listener
  • I can't work out how to update the playlists I subscribe to. New ones are supposed to be released weekly but the list never changes. Only use iPhone ap, don't have the desktop version.
  • MaryS
  • Roadie
  • 2112 Views
  • 3 replies
  • 0 likes
  • 2112 Views
  • 3 replies
  • 0 likes

Latest update messed up playlist functions...

With the latest update, which changed Spotify's interface on iOs, listening to music has become slightly annoying. Here are a list of the problems I've experienced: I cannot just hit "play" when I open the app or when I've left it alone for a bit. I ...

  • Newbie
  • With the latest update, which changed Spotify's interface on iOs, listening to music has become slightly annoying. Here are a list of the problems I've experienced:   I cannot just hit "play"...
  • valleyescent
  • Newbie
  • 676 Views
  • 1 replies
  • 1 likes
  • 676 Views
  • 1 replies
  • 1 likes

PLAYBACK QUEUE STOP

Hello, I do not have enough space on my Iphone to download all my albums, so I only make available offline the ones I want to listen at this moment. Then I want to listen offline all these albums tracks downloaded in a random way. Since few days, the...

  • Newbie
  • Hello,    I do not have enough space on my Iphone to download all my albums, so I only make available offline the ones I want to listen at this moment. Then I want to listen offline all t...
  • 349 Views
  • 0 replies
  • 0 likes
  • PLAYBACK QUEUE STOP
  • 349 Views
  • 0 replies
  • 0 likes

Error displaying 'now playing' screen content in iPad app

in the newest app for my iPad 4, when I go to the now playing screen, the app makes an error in displaying the content. When horizontal, the app seems to want to show the content for a vertical screen and vice versa. Please see attached screenshot. T...

  • Music Fan
  • in the newest app for my iPad 4, when I go to the now playing screen, the app makes an error in displaying the content. When horizontal, the app seems to want to show the content for a vertical scree...
  • osornios
  • Spotify Star
  • 508 Views
  • 1 replies
  • 0 likes
  • horizontal
    screen orientation incorrect
    vertical
  • 508 Views
  • 1 replies
  • 0 likes

IOS 10 beta problem

In Spotify every time I click on a song to listen to a previous of the song the app just crashes

  • Newbie
  • In Spotify every time I click on a song to listen to a previous of the song the app just crashes
  • Toadtoad
  • Roadie
  • 591 Views
  • 1 replies
  • 0 likes
  • 591 Views
  • 1 replies
  • 0 likes

Solved!! My Account won't let me upgrade

I had the free 7 day premium trial and it now expired and it won't let me upgrade and when I go to my account it just says I have a free subscription and nothing else

  • Newbie
  • I had the free 7 day premium trial and it now expired and it won't let me upgrade and when I go to my account it just says I have a free subscription and nothing else
  • Toadtoad
  • Roadie
  • 728 Views
  • 1 replies
  • 0 likes
  • 728 Views
  • 1 replies
  • 0 likes

Uiopen

Anyone have shell command list or Uiopen commands for Spotify for iOS ?

  • Casual Listener
  • Anyone have shell command list or Uiopen commands for Spotify for iOS ?
  • mccarthy__
  • Newbie
  • 781 Views
  • 4 replies
  • 0 likes
  • 781 Views
  • 4 replies
  • 0 likes

Why cant I buy premium on the iOS app?

When I click the subscription thing it doesn't do anything, tried to find any other way, can't, help?Swear to God if I wasted my money on an apple card I'm done

  • Newbie
  • When I click the subscription thing it doesn't do anything, tried to find any other way, can't, help? Swear to God if I wasted my money on an apple card I'm done
  • Toadtoad
  • Roadie
  • 272 Views
  • 1 replies
  • 0 likes
  • 272 Views
  • 1 replies
  • 0 likes

Fido Spotify premium

I keep getting billed for my spotify subscription when my fido plan includes the 2 years premium subscription free. On my bill displays that my spotify is coming from Rogers. Prior to porting over to Fido I had one number phone number that i was payi...

  • Newbie
  • I keep getting billed for my spotify subscription when my fido plan includes the 2 years premium subscription free. On my bill displays that my spotify is coming from Rogers.   Prior to portin...
  • osornios
  • Spotify Star
  • 523 Views
  • 1 replies
  • 0 likes
  • 523 Views
  • 1 replies
  • 0 likes

Listening history

Hello, i really need to find this one song i listened to, can't remember the name or artist, can't find it by lyrics either, is it possible to see my listening history from 16.08 about 10 am -1 pm.

  • Newbie
  • Hello, i really need to find this one song i listened to, can't remember the name or artist, can't find it by lyrics either, is it possible to see my listening history from 16.08 about 10 am -1 pm.
  • osornios
  • Spotify Star
  • 308 Views
  • 1 replies
  • 0 likes
  • 308 Views
  • 1 replies
  • 0 likes

Play offline after Premium trial ends

Hi. I ve just started using Spotify, and I m using my 7days free premium trial. I ve choosen to listen some playlists offline and the songs have been downloaded to my iphone 4. When free trial ends l will be able to listen these playlists offline, or...

  • Newbie
  • Hi. I ve just started using Spotify, and I m using my 7days free premium trial. I ve choosen to listen some playlists offline and the songs have been downloaded to my iphone 4. When free trial ends l...
  • osornios
  • Spotify Star
  • 695 Views
  • 1 replies
  • 0 likes
  • 695 Views
  • 1 replies
  • 0 likes

video crash

I have Spotify premium on iphone5 with all the latest updates on the OS and Spotify and everytime I go to play a video of any kind the app instantly shuts down and goes back to my home screen.

  • Casual Listener
  • I have Spotify premium on iphone5 with all the latest updates on the OS and Spotify and everytime I go to play a video of any kind the app instantly shuts down and goes back to my home screen.
  • osornios
  • Spotify Star
  • 419 Views
  • 3 replies
  • 0 likes
  • 419 Views
  • 3 replies
  • 0 likes

Solved!! Dowloading problem

Dear All, I'm facing a problem on my iPhone 6: since yesterday I cannot download music (I'm a premium member of course), there's no error message or anything, the Downloading is 0/250 for ever...My internet is working, I have no idea what could possi...

  • Newbie
  • Dear All,   I'm facing a problem on my iPhone 6: since yesterday I cannot download music (I'm a premium member of course), there's no error message or anything, the Downloading is 0/250 for ev...
  • osornios
  • Spotify Star
  • 468 Views
  • 1 replies
  • 0 likes
  • 468 Views
  • 1 replies
  • 0 likes