Spotify premium subscription

marizcalumpang · 2015-09-07

I paid P129.00 for the spotify premium and still my subscription is free. I paid it via BDO online banking. How can i get my spotify premium activated? I tried logging in and out but still subscription is free.

MattSuda · 2015-09-15

Hey @marizcalumpang

Read this post for troubleshooting steps

https://community.spotify.com/t5/Help-Accounts-and-Subscriptions/Just-subscribed-Not-getting-Premium...

Since you have already tried those,

I suggest you contact support so they can help you

https://www.spotify.com/about-us/contact/contact-spotify-support/

If you get an automated reply email telling you to check the help section or the community, you need to reply back to it, even if it's from a no-reply address.

Support usually replies within 24-48 hours.

MattSudaSpotify Star

Help others find this answer and click "Accept as Solution".

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Note: I'm not a Spotify employee.

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