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iOS (iPhone, iPad)

Get help with Spotify for iOS devices

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Solved!! Spotify randomly stops music

Hi! So I just recently started having this problem. I use an iOS device with a free plan and I was listening to music when after a few songs, the music would stop and I would need to go back in to Spotify and restart my playlist. I tried deleting the...

Casual Listener

garfieldshapedbong

Visitor

237508 Views

27 replies

5 likes

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Solved!! Audio Glitching / Stuttering / Popping

PlanPremiumCountryUnited StatesDevice(iPhone 13 Pro Max)Operating System(iOS 18.1.1) My Question or IssueI have a strange issue with my Spotify where it skips when connected via Bluetooth and my iPhone. The audio will glitch and stutter. It becomes e...

Music Fan

fadman

Visitor

118721 Views

116 replies

13 likes

Other
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iOS Troubleshooting Guide

We've gathered general troubleshooting steps for iOS devices in this guide. These are known to solve a variety of issues. Common issues: Spotify not playing Can’t hear any sound Spotify is offline Basic troubleshooting: Restart both the Spotify app a...

Moderator

2696 Views

0 replies

0 likes

iOS
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Solved!! How to play the "Eat this playlist"

Do i have to get premium to do it?And i have the latest version which is 8.8.44.527 but i still cant see the option

Newbie

AvaTilley

Visitor

305482 Views

62 replies

16 likes

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  • 62 replies
  • 16 likes

iOS Local Files: Easier import with the Files app

It is now easier to import Local Files into the Spotify iOS app through the Files app on your iOS device. A computer and WiFi network are not required to use this new import method. This means that you can now import Local Files into the Spotify iOS ...

Spotify Star

Rastereyes

Casual Listener

130817 Views

19 replies

38 likes

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Offline's Broken

I've had this problem for a long time with some songs not syncing but now, no song want to be synced pasted the top song (see image below)I have tried reinstalling, turning off my phone, loging in and out but no success.What should i do? I seriously ...

Casual Listener

I've had this problem for a long time with some songs not syncing but now, no song want to be synced pasted the top song (see image below) I have tried reinstalling, turning off my phone, login...

DasPeter

Community Legend

399 Views

1 replies

0 likes

  • 399 Views
  • 1 replies
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my songs are deleted freqeuently

i have songs which i select them as useable when offline. but they sometimes disappears. i mean they don't go anywhere but i cannot access them when i'm offline. every time i need to adjust again and again. i dont understand. how can i fix? i use thr...

Newbie

i have songs which i select them as useable when offline. but they sometimes disappears. i mean they don't go anywhere but i cannot access them when i'm offline. every time i need to adjust again and...

415 Views

0 replies

0 likes

  • 415 Views
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Songs not added from Desktop to iPod/iPhone/iPad

Hello Spotify, I have this issue when i try to add a song to "My Music". I usually use your desktop app for searching music, add it to My Music and then download it to my iPod using the offline option. But this strange issue is happening everytime i ...

Newbie

Hello Spotify,   I have this issue when i try to add a song to "My Music". I usually use your desktop app for searching music, add it to My Music and then download it to my iPod using the offl...

338 Views

0 replies

0 likes

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Student discount error

I have spotify premium but recently found out about the student discount. Unfortunately I keep getting the same pop up that they can't validate my school details. Is there any way to validate my school details a different way?

Visitor

I have spotify premium but recently found out about the student discount. Unfortunately I keep getting the same pop up that they can't validate my school details. Is there any way to validate my scho...

Nico

Community Legend

568 Views

1 replies

1 likes

  • 568 Views
  • 1 replies
  • 1 likes

Problem

Beim anmelden über Facebook auf Spotify kommt folgender Fehler: com.facebook.sdk, 5

Newbie

Beim anmelden über Facebook auf Spotify kommt folgender Fehler: com.facebook.sdk, 5

Nico

Community Legend

467 Views

1 replies

0 likes

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  • 1 replies
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Sync iPhone with computer

Cant sync iPhone with iMac deleted and reinstalled app on phone and iMac. Deleted cache on iMac. I have premium service and it says when I pull up on iPhone and Mac. Need assistance to resolve

Newbie

Cant sync iPhone with iMac deleted and reinstalled app on phone and iMac. Deleted cache on iMac. I have premium service and it says when I pull up on iPhone and Mac. Need assistance to resolve

523 Views

0 replies

0 likes

iPhone sync
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Offline Syncing- HELP!!

My iPhone has 16 gb of space left. I'm trying to offline sync 914 songs that I have total on my spotify. I know the limit is 3,333. My spotify/phone syncs 702 of my songs then tells me I have no more room. What do I do? I've "killed" the app during s...

Newbie

My iPhone has 16 gb of space left. I'm trying to offline sync 914 songs that I have total on my spotify. I know the limit is 3,333. My spotify/phone syncs 702 of my songs then tells me I have no more...

317 Views

0 replies

0 likes

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Solved!! My music won't download!

This has only occurred recently! I have plently of space available on my phone 40GB +The download logo stays grey and won't download someone please help!

Casual Listener

This has only occurred recently! I have plently of space available on my phone 40GB + The download logo stays grey and won't download someone please help!

kbrooksc

Community Legend

1947 Views

5 replies

0 likes

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Made a new account but i want my old

I lost my old account information due to a restore and I made a new one with Facebook but it's the free one and I had the premium on the old one how do I get it back because I do not want to pay for 2 acounts

Newbie

I lost my old account information due to a restore and I made a new one with Facebook but it's the free one and I had the premium on the old one how do I get it back because I do not want to pay for ...

306 Views

0 replies

0 likes

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Offline songs - my spotify doesn't download them anymore (iPhone6)

Hi my spotify is not downloading my songs to play offline anymore, I never had this problem but now it's been one week and I don't understand why! I have plenty of storage on my phone! Please can anybody help me?Btw I don't have access to my laptop a...

Newbie

Hi my spotify is not downloading my songs to play offline anymore, I never had this problem but now it's been one week and I don't understand why! I have plenty of storage on my phone! Please can any...

485 Views

0 replies

0 likes

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Local files on iphone not appearing

Im connected to the same wifi I have done it before but now it no longer works. I have local files on my computer but they won't transfer to my iphone

Casual Listener

Im connected to the same wifi I have done it before but now it no longer works. I have local files on my computer but they won't transfer to my iphone

375 Views

0 replies

0 likes

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Re-naming of playlists on mobile

There doesn't appear to be a way to re-name playlists on mobile at all. Seems to be a basic feature. Please implement!

Regular

There doesn't appear to be a way to re-name playlists on mobile at all. Seems to be a basic feature. Please implement!

driveflanger

Community Legend

730 Views

5 replies

0 likes

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USING PREMIUM ON 2 DEVICES

Hi, i have recenty bought a new laptop and downloaded spotify and am enjoying using it however for some reason i can now not access spotify via my iphone which is very frustrating as its more important to have on iphone for use in my car. some assist...

Newbie

Hi, i have recenty bought a new laptop and downloaded spotify and am enjoying using it however for some reason i can now not access spotify via my iphone which is very frustrating as its more importa...

FruitMeister

Roadie

491 Views

2 replies

0 likes

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Solved!! Spotify album covers

Hi! I have spotify premium and so some of my albums are saved to my phone. When I'm on wofi ot shouldn't matter which songs are saved or not but for aome reason only the saved songs album covers show up. Is there someway to fix this considering I'm p...

Casual Listener

Hi! I have spotify premium and so some of my albums are saved to my phone. When I'm on wofi ot shouldn't matter which songs are saved or not but for aome reason only the saved songs album covers show...

mmardones

Casual Listener

1859 Views

3 replies

0 likes

Album Cover
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  • 3 replies
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Re: Web Player will not let me Sign In

when i try to login on my iphone with facebook, it says i already authenticated spotify. it then takes me to the spotify app and just does not load. no error messages come up, its just three dots in the middle of my screen that should move/load, but ...

Casual Listener

when i try to login on my iphone with facebook, it says i already authenticated spotify. it then takes me to the spotify app and just does not load. no error messages come up, its just three dots in ...

340 Views

0 replies

1 likes

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Msg "Couldn't open link. Spotify can't open this typpe of link on this device"

HiI am a premium user. When starting Spotify from the HEOS app, a message appear: "Couldn't open link. Spotify can't open this typpe of link on this device".Then i press "OK", and Spotify is ready for use. How do i turn off this "feature"?It only app...

Newbie

Hi I am a premium user.   When starting Spotify from the HEOS app, a message appear: "Couldn't open link. Spotify can't open this typpe of link on this device". Then i press "OK", and Spotif...

1782 Views

0 replies

1 likes

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Arrange playlist songs by date

The feature is finally there but it doesn't work. It re-orders them, then if you exit the playlist and go back to it it's back to the old order. Frustrating. Please fix this.

Regular

The feature is finally there but it doesn't work. It re-orders them, then if you exit the playlist and go back to it it's back to the old order. Frustrating. Please fix this.

365 Views

0 replies

0 likes

  • 365 Views
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Deleted Songs

I have deleted a few songs off my playlists, and they are still playing them (not as a "suggested track" either). When I click on "edit playlist" they don't even show up on there but are still being played. I even tried closing the app completely & p...

Visitor

I have deleted a few songs off my playlists, and they are still playing them (not as a "suggested track" either). When I click on "edit playlist" they don't even show up on there but are still being ...

308 Views

0 replies

0 likes

  • 308 Views
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Re: Songs cutting out mid play

Jkane3 and millikan the same thing is happening to me! I am wondering if it has something to do with space on the device...? My phone is out of space and this started about the same time I began running out. Either way with the paid version this shou...

Newbie

Jkane3 and millikan the same thing is happening to me! I am wondering if it has something to do with space on the device...? My phone is out of space and this started about the same time I began runn...

446 Views

0 replies

0 likes

  • 446 Views
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