Spotify stops working with 9 seconds on Iphone

[Ramoa]

My Spotify keeps stopping after 9 seconds. I have a premium account in the IPhone 11.

It started over 3 weeks ago and keeps going. I have to close the app and Open it again to listen to rest of the song. However, when I do this without having an internet connection, it does not work, the song does not resume until I have a connection (even If the song is downloaded in my phone). It also happens when I connect it to the CarPlay. I tested it in a Samsung TV and worked just fine. 

[Jeremy · Accepted solution]

Hi there @Ramoa,

Thank you for your post here in the Community. 

Can you perform a clean reinstall of the app? This will make sure there's no old cache files causing this.

If that doesn't do the trick, can you do the following:

• Soft reset of the device
• Ensure the operating system is up-to-date
• Ensure device has enough storage space

We'll keep an eye out for your reply.

Take care!

[Ramoa]

Made a clean restart and worked. Thank you

[Ivan]

Hey @Ramoa, 

Thanks for getting back to us. 

Great news! Give us a shout if you experience this again - we're always here to help.

Еnjoy your music! 

[1171459390]

Worked thanks