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Syncing issue between windows and iphone

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Syncing issue between windows and iphone

Newbie

Plan

Premium

Country

Australia

Device

iphone 8+

Operating System

iOS 13, Windows 10

 

My Question or Issue

I'm unable to get local files songs to sync or download on my iphone. I've reinstalled both apps on windows and iphone twice, reset both devices, have both devices on up to date firmware, tested my network connection, have them using the same connection, 80+ gig space free on the iphone, have my firewall down and i have all the local files options activated and hidden files showing. The local files are in my playlist but gray and unable to play on the iphone, refusing to download individually or the playlist itself. What do i do to get them to sync properly and download?

1 Reply
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Re: Syncing issue between windows and iphone

Rock Star 24
Rock Star 24

Hey @UrutoraTk 

 

The steps to sync local files from a computer to the iOS Spotify app have recently changed. Sorry for the inconvenience. 

 

You now need to go into the Spotify iOS app settings and turn on local file sync.

 

From the help article:

 

Note: Premium subscription is required

  1. On desktop, import your local files (with the "Desktop" steps).
  2. Add the files to a new playlist.
  3. Log in on your mobile or tablet using the same WiFi as your desktop.
  4. Go to Settings --Local Files and switch on Enable sync from desktop.
    Note: You need to allow Spotify to find devices in the prompt that shows.
  5. Download the playlist with your local files.

Didn’t work?

Make sure:

  • You're logged in to the same account on both your desktop and mobile
  • Your devices are connected to the same WiFi network
  • The app is up-to-date on both devices
  • Your device is up-to-date

Also, at first the Local Files playlist will show as empty in the iOS app. To be able to see the songs before they are synced over, go to Settings ---> Playback --> and make sure "hide unavailable songs" option is turned off. Now you can still see songs even if they are not available on Spotify or for local files -- not synced over yet.

 

Let me know how it goes.

MattSudaRock Star 24
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