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The app doesnt work correctly in 1 month

The app doesnt work correctly in 1 month

I havent got any solutions on the problem on the app now. Its been 1 month with this bug that is going on, I cant get into anything on the app, Ive payed for 3 months and this is getting on my nerves. Please help me. Ive tried to write here 4 times before. 

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15 Replies

Hello!

What iOS version are you running? Also, have you tried a clean install? Directions here

Hope this helped 🙂


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Whats a Spotify Rock Star?

Ive tried a clean install on the iphone yes. Ive got the IOS 7.0.4

Hello again!

 

Hmmm.. are you getting any error codes? Or is it just not launching? 

Hope this helped 🙂


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Whats a Spotify Rock Star?

Im getting into the Browse page where it just stands "Browse is not available while in offline mode" And I cant click anything its frozen. 

I had this before, have you tried waiting 5 minutes or so and see if it becomes responsive? 

Hope this helped 🙂


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Whats a Spotify Rock Star?

It didnt work...

Have you tried a soft reset on the iPhone?

Hope this helped 🙂


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Yes I have. 

For some weird reason it just started working now. but I know it will freeze before tomorrow

There it froze again ... please fix them bugs ... I dont want to pay for something that dont work, Ive payed for 3 months dammit .. 

Are you part of the ongoing Collections beta testing? 

Peter
Spotify Community Mentor and Troubleshooter

Spotify Last.FM Twitter LinkedIn Meet Peter Rock Star Jam 2014


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I dont know about that, never heard about it.

Hi @UknownPerson Just to double check, could you confirm which Spotify app version you have installed on your iPhone? 

 

Are you running any cache clearing apps? 

Sorry to bring up this past 2-3 weeks issue.

But I get the same problem.

Reinstall seems fix the problem, but if I need to reinstall and then doing re-sync is not good at all.

I think I'll terminate my sub if this problem still not solve.

So a reinstall fixes it but the issue recurs?

Peter
Spotify Community Mentor and Troubleshooter

Spotify Last.FM Twitter LinkedIn Meet Peter Rock Star Jam 2014


If this post was helpful, please add kudos below!

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