Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Trouble syncing non-local files for offline play on iPhone 5

Trouble syncing non-local files for offline play on iPhone 5

I am a Premium user, with the latest version on the PC and iPhone 5 and the phone is up to date with it's iOS. My trouble is that I am unable to sync playlists for offline listening. I have tried logging out and logging back in, making sure the PC and iPhone were logged in using Facebook and on the same wifi (which I know is only necessary for local files, but I'm desperate), ensured I didn't have "Use 2G/3G" selected, uninstalled and reinstalled the app, made sure I didn't have auto-lock on, made sure I was plugged into my charger, and have restarted my phone multiple times. That was everything I could find on the community. The playlist I am attempting to sync is 370 songs big, so within the limit. Only the first dozen or two songs will sync, then the syncing will just get hung up on a song and no matter how long I let it sit, it won't sync the rest of the playlist.

Reply
1 Reply

Hi, and welcome to the community!

 

Unfortunately, this sounds like you are experiencing the bug described here.

Feel free to reply to it with the details they request in the post so that Spotify can help diagnose the issue.

 

Anthony 🙂

This post was by Taylor - I do not work for Spotify!
If this solved your issue - Mark it as a solution! If you like my post - Please add Kudos!
||  Spotify Profile - Taylor   |  Feel free to PM me - Here  ||

Suggested posts

Let's introduce ourselves!

Hey there you,   Yeah, you! 😁   Welcome - we're glad you joined the Spotify Community!   While you here, let's have a fun game and get…

ModeratorStaff / Moderator/ 4 years ago  in Social & Random