Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

iOS (iPhone, iPad)

Get help with Spotify for iOS devices

Start a topic

Forum Posts

iOS Local Files: Easier import with the Files app

It is now easier to import Local Files into the Spotify iOS app through the Files app on your iOS device. A computer and WiFi network are not required to use this new import method. This means that you can now import Local Files into the Spotify iOS ...

Files app icon.png
  • Spotify Star
  • Spotify Star
  • Rastereyes
  • Casual Listener
  • 88428 Views
  • 19 replies
  • 38 likes
  • 88428 Views
  • 19 replies
  • 38 likes

spotify is hanging

Hi there, I'm using Spotify premium for a week and it is not working on my phone. Every song stops after a few seconds and goes ahead for another few seconds..It's really annoying Maybe some of you guys have the same problem?

  • Visitor
  • Hi there, I'm using Spotify premium for a week and it is not working on my phone. Every song stops after a few seconds and goes ahead for another few seconds..It's really annoying Maybe some of you g...
  • k_goossens
  • Newbie
  • 452 Views
  • 2 replies
  • 0 likes
  • 452 Views
  • 2 replies
  • 0 likes

Lost all my playlist!!

All my playlists and songs are gone. I have logged in via spotify U/N and facebook...even de-linked facebook per another suggested post. Any help here? Both my desktop and iphone are this way and my account profile shows I am a premium subscriber.

  • Newbie
  • All my playlists and songs are gone.  I have logged in via spotify U/N and facebook...even de-linked facebook per another suggested post.  Any help here?  Both my desktop and iphone ar...
  • Peter__
  • Community Legend
  • 668 Views
  • 5 replies
  • 0 likes
  • 668 Views
  • 5 replies
  • 0 likes

Solved!! New phone, no longer have premium?

Hi! I recently switched phones from the iPhone 4 to the iPhone 4S. My premium is no longer linked to my account. My premium purchase was on 4/21. Help?

  • Casual Listener
  • Hi! I recently switched phones from the iPhone 4 to the iPhone 4S. My premium is no longer linked to my account. My premium purchase was on 4/21. Help?
  • MichaelJerzak
  • Composer
  • 769 Views
  • 6 replies
  • 0 likes
  • 769 Views
  • 6 replies
  • 0 likes

spotify offline playlists

When trying to download my playlists for later on my ipod, the downloading quits after about 20-30 songs despite no change in my connection or playlists. Restarting the app and reconnecting to my WiFi still does not fix it. Any suggestions

  • Casual Listener
  • When trying to download my playlists for later on my ipod, the downloading quits after about 20-30 songs despite no change in my connection or playlists. Restarting the app and reconnecting to my WiF...
  • Braxton87
  • Casual Listener
  • 297 Views
  • 2 replies
  • 0 likes
  • 297 Views
  • 2 replies
  • 0 likes

Spoify stops when appleTv screen saves

I stream spotify from my iphone and ipad to my apple TV, but when the apple TV starts its screensaver the music stops, the airplay stops. I tried with itunes and the streaming don´t stop when apple tv screensaver starts. It must be a bug och somethin...

  • Newbie
  • I stream spotify from my iphone and ipad to my apple TV, but when the apple TV starts its screensaver the music stops, the airplay stops. I tried with itunes and the streaming don´t stop when apple t...
  • 845 Views
  • 0 replies
  • 2 likes
  • 845 Views
  • 0 replies
  • 2 likes

iPhone USB connector in car stereo.

I just bought a 2012 Sonata SE 2.0T and it works via Bluetooth or the USB cable for iPhone. The problem is that the Bluetooth allows me to skip songs using the steering wheel controls, but doesn't sound as good as the USB connection. If I plug it in ...

  • Casual Listener
  • I just bought a 2012 Sonata SE 2.0T and it works via Bluetooth or the USB cable for iPhone.  The problem is that the Bluetooth allows me to skip songs using the steering wheel controls, but does...
  • dwolter
  • Newbie
  • 1244 Views
  • 3 replies
  • 0 likes
  • 1244 Views
  • 3 replies
  • 0 likes

Can't synch spotify to my ipod

I've been trying to export a playlist from my spotify account to my ipod without success, i am a premium customer but i don't seem able to transfer them over whenever i highlight manually synchronize my spotify closes down. i have uninstalled and rei...

  • Casual Listener
  • I've been trying to export a playlist from my spotify account to my ipod without success, i am a premium customer but i don't seem able to transfer them over whenever i highlight manually synchronize...
  • Peter__
  • Community Legend
  • 682 Views
  • 5 replies
  • 0 likes
  • Other
  • 682 Views
  • 5 replies
  • 0 likes

Premium account not working

Hey, Kayla here (Krbachman)... Just bought a spotify premium account for a road trip and it's not working. When I try to play songs, it tells me I need a premium account. What should I do?

  • Newbie
  • Hey, Kayla here (Krbachman)... Just bought a spotify premium account for a road trip and it's not working. When I try to play songs, it tells me I need a premium account. What should I do?
  • Peter__
  • Community Legend
  • 331 Views
  • 1 replies
  • 0 likes
  • 331 Views
  • 1 replies
  • 0 likes

Solved!! New phone, trouble syncing.

Hi, Ive just upgraded my phone to the iphone 5. I had spotify on my iPhone 4 and had over 500 songs synced. I of course synced spotify onto my new phone. However the songs on the app are not syncing over. I have gone onto the Spotify app on my comput...

  • Casual Listener
  • Hi, Ive just upgraded my phone to the iphone 5.  I had spotify on my iPhone 4 and had over 500 songs synced. I of course synced spotify onto my new phone.  However the songs on the ap...
  • MichaelJerzak
  • Composer
  • 443 Views
  • 2 replies
  • 0 likes
  • 443 Views
  • 2 replies
  • 0 likes

ipod

ive synced all my songs but i,ll play so many then throws me out of spotify and i need to log in again, cn anyone help? thanks

  • Newbie
  • ive synced all my songs but i,ll play so many then throws me out of spotify and i need to log in again, cn anyone help? thanks
  • Peter__
  • Community Legend
  • 531 Views
  • 5 replies
  • 0 likes
  • 531 Views
  • 5 replies
  • 0 likes

Most Songs added to playlist before Spotify Premium wont play on mobile. Any Help?

Ok so I have a playlist named Itunes, it is the playlist I had for months before i finally decided to pay for premium. Anyways, when i bought premium i noticed that the majority of the songs on the playlist only play on my computer and not on mobile....

  • Regular
  • Ok so I have a playlist named Itunes, it is the playlist I had for months before i finally decided to pay for premium. Anyways, when i bought premium i noticed that the majority of the songs on the p...
  • Adam
  • Roadie
  • 620 Views
  • 5 replies
  • 0 likes
  • Other
  • 620 Views
  • 5 replies
  • 0 likes

Songs won't Sync!

PLEASE HELP!Some songs that I have starred will not sync!How do I fix this?-JCook

  • Casual Listener
  • PLEASE HELP! Some songs that I have starred will not sync! How do I fix this? -JCook
  • Adam
  • Roadie
  • 414 Views
  • 1 replies
  • 0 likes
  • 414 Views
  • 1 replies
  • 0 likes

very confused with Data

For the past two weeks I've used Spotify on my iphone 5 in my car and no data has been used up according to cellular usage in the phone settings. I was on 4G. Thinking it was a 4G problem I switcthed to 3G today as a test and ran spotify radio for a ...

  • Gig Goer
  • For the past two weeks I've used Spotify on my iphone 5 in my car and no data has been used up according to cellular usage in the phone settings. I was on 4G. Thinking it was a 4G problem I switcthed...
  • offbeatbryce
  • Gig Goer
  • 540 Views
  • 7 replies
  • 0 likes
  • 540 Views
  • 7 replies
  • 0 likes

Iphone 5 having issues with streaming playlist when not connected to Wi-Fi

Until the last few weeks i have had no issues with my premium spotify account. I live in the Metro Atlanta area and my cell provider is T-mobile. I have always had good reception since moving to Atlanta in February; and for the first few months was a...

  • Newbie
  • Until the last few weeks i have had no issues with my premium spotify account.  I live in the Metro Atlanta area and my cell provider is T-mobile.  I have always had good reception since mo...
  • 251 Views
  • 0 replies
  • 0 likes
  • 251 Views
  • 0 replies
  • 0 likes

iOS 4 - Radio feature?

Hi. Just wondering if there are any plans to add the new radio features to an app supported on iOS 4? Thanks.

  • Casual Listener
  • Hi.   Just wondering if there are any plans to add the new radio features to an app supported on iOS 4?   Thanks.
  • afielden
  • Newbie
  • 1160 Views
  • 4 replies
  • 1 likes
  • 1160 Views
  • 4 replies
  • 1 likes

spotify on an older ipod nano

I tried syncing my ipod nano (3 years old) with spotify and it would not fully work. I would sync a playlist but it said "synced local files only". I have no local files and I couldnt transfer anything into that folder. Please help, I have a 24 hour ...

  • Casual Listener
  • I tried syncing my ipod nano (3 years old) with spotify and it would not fully work. I would sync a playlist but it said "synced local files only". I have no local files and I couldnt transfer anythi...
  • Adam
  • Roadie
  • 1809 Views
  • 1 replies
  • 0 likes
  • syncing with ipod
  • 1809 Views
  • 1 replies
  • 0 likes

Spotify pauses and will not play

Hi. I have an iphone 4 and spotify premium. Since about a week back I can start to play a song but then it pauses and I can not play anything. I have reinstalled the program but same issue. Why is this and what can I do? Thanks, Alfred Skogberg

  • Newbie
  • Hi.   I have an iphone 4 and spotify premium. Since about a week back I can start to play a song but then it pauses and I can not play anything. I have reinstalled the program but same issue...
  • Adam
  • Roadie
  • 258 Views
  • 1 replies
  • 0 likes
  • 258 Views
  • 1 replies
  • 0 likes

:(

I've just subscribed to spotify premium so I can listen to my music outside on my runs, when I click 'available offline' on my Iphone to download the songs, WHY does it start to download the first one, get stuck there and just not download any of my ...

  • Casual Listener
  • I've just subscribed to spotify premium so I can listen to my music outside on my runs, when I click 'available offline' on my Iphone to download the songs, WHY does it start to download the fir...
  • emilybeech
  • Casual Listener
  • 216 Views
  • 1 replies
  • 0 likes
  • 216 Views
  • 1 replies
  • 0 likes

Iphone syncing problems

New on Spotify. Love it. However, I see that every track I add to computer auto syncs to iphone. Using space. How do I delete unwanted songs on iphone, and how do I prevent new tracks on computer from syncing the songs I don't want on iphone

  • Regular
  • New on Spotify. Love it.  However, I see that every track I add to computer auto syncs to iphone. Using space. How do I delete unwanted songs on iphone, and how do I prevent new tracks on comput...
  • azgidget1
  • Regular
  • 353 Views
  • 2 replies
  • 0 likes
  • 353 Views
  • 2 replies
  • 0 likes