Unable to listen to music without shuffle

Solved!
Reply
Highlighted

Unable to listen to music without shuffle

Wilson_roderick
Regular
I'm unable to listen to any song in my playlist or when I search. I was able to do this when using the free 7 day trial but since I upgraded to premium I'm unable to.
1 ACCEPTED SOLUTION

Accepted Solutions
Solution!

Re: Unable to listen to music without shuffle

Carina
Community Legend

Hello @Wilson_roderick and welcome to the community!

 

Which OS are you using? Make sure that these arrows are not green:

 

 shuffle.png

 

 

In mobile apps, you have to push on the cover at the bottom of the screen so that the player will appear and in the left down corner you find these arrows.

View solution in original post

6 Replies

Re: Unable to listen to music without shuffle

Wilson_roderick
Regular
 

Re: Unable to listen to music without shuffle

Wilson_roderick
Regular
I've tried uninstalling and reinstalling but still the same thing

Re: Unable to listen to music without shuffle

MichaelW
Community Legend

 Hi there,
Welcome at the Spotify Community!

 

Your title says you're unable to listen to music without shuffling it. That's right! Only Premium users are able to listen to their music in the right order. Free users have to shuffle it on their mobile/tablet device.

 

Re: Unable to listen to music without shuffle

Wilson_roderick
Regular
I just upgraded to premium.

Re: Unable to listen to music without shuffle

MichaelW
Community Legend

Have you already to tried to logout and login afterwards? Sometimes something simple as this already fixes the problem.

 

You may also try to fix it by reinstalling Spotify. To do that, please follow the steps in the link below:
https://support.spotify.com/us/learn-more/faq/#!/article/reinstallation-of-spotify

Solution!

Re: Unable to listen to music without shuffle

Carina
Community Legend

Hello @Wilson_roderick and welcome to the community!

 

Which OS are you using? Make sure that these arrows are not green:

 

 shuffle.png

 

 

In mobile apps, you have to push on the cover at the bottom of the screen so that the player will appear and in the left down corner you find these arrows.

View solution in original post

SUGGESTED POSTS