Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

iOS (iPhone, iPad)

Get help with Spotify for iOS devices

Start a topic

Solved!! How to play the "Eat this playlist"

Do i have to get premium to do it?And i have the latest version which is 8.8.44.527 but i still cant see the option

Newbie

Gigiii

Visitor

230150 Views

53 replies

13 likes

  • 230150 Views
  • 53 replies
  • 13 likes

Volume buttons on device don't work when casting

As of Spotify 8.9.xx and newer I can't control the volume on my iPhone when casting to a Chromecast device. I need to go into the slider inside the Spotify app to change the volume. This is not an iOS or apple issue:My non working version of Spotify ...

Roadie

makeabetterapp

Visitor

153947 Views

507 replies

108 likes

  • 153947 Views
  • 507 replies
  • 108 likes

iOS Local Files: Easier import with the Files app

It is now easier to import Local Files into the Spotify iOS app through the Files app on your iOS device. A computer and WiFi network are not required to use this new import method. This means that you can now import Local Files into the Spotify iOS ...

Spotify Star

Rastereyes

Casual Listener

107257 Views

19 replies

38 likes

  • 107257 Views
  • 19 replies
  • 38 likes

Solved!! Laden von Covern deaktivieren

Hallo. Ist es möglich, dass die App nicht immer die Cover und ähnliches mitlädt. Bei der Telekom ist in der Spotify-Flat das Musik hören im Volumen inklusive, das laden der Cover allerdings nicht. Kann man deaktivieren, dass diese immer mitgeladen we...

Newbie

Hallo.   Ist es möglich, dass die App nicht immer die Cover und ähnliches mitlädt. Bei der Telekom ist in der Spotify-Flat das Musik hören im Volumen inklusive, das laden der Cover allerding...

jeremygoh

Community Legend

2728 Views

1 replies

0 likes

  • 2728 Views
  • 1 replies
  • 0 likes

iPhone start shuffle without doing anything

Anyone who knows what to do if Spotify on an iPhone doesn't stop shuffle even if the shuffle button isn't on. I got a premium account and it happens when I don't even push any buttons on the phone (like under a workout). So in the middle of a song it...

Newbie

Anyone who knows what to do if Spotify on an iPhone doesn't stop shuffle even if the shuffle button isn't on. I got a premium account and it happens when I don't even push any buttons on the phone (l...

jeremygoh

Community Legend

621 Views

1 replies

0 likes

  • 621 Views
  • 1 replies
  • 0 likes

Solved!! Update of iPad App - "my music" etc. missing

Hey Spotify, I just want to ask you, there was an update for Android and also the Apple iPhones, of the App - with this new feature to save Artists or Songs or even Albums - not as earlier when you only had the possibility to save something as playli...

Visitor

Hey Spotify,   I just want to ask you, there was an update for Android and also the Apple iPhones, of the App - with this new feature to save Artists or Songs or even Albums - not as ea...

Jong1

Gig Goer

3413 Views

5 replies

3 likes

  • 3413 Views
  • 5 replies
  • 3 likes

Equalizer

I like the new option for the equalizer feature. However, I've noticed when messing with the lows (bass) on some songs, I get a lot of static. No, I'm not turning it all the way up, it just seems to me that (in my opinion) either it doesn't provide e...

Newbie

I like the new option for the equalizer feature. However, I've noticed when messing with the lows (bass) on some songs, I get a lot of static. No, I'm not turning it all the way up, it just seems to ...

jeremygoh

Community Legend

615 Views

1 replies

0 likes

  • 615 Views
  • 1 replies
  • 0 likes

iPad Version of Spotify & Menu line on IPAD Air

Why can't I see the menu line ( File Edit View Playback Help) on my IPAD? The included functions available on my laptod are very useful. Like "Cut" and "Paste" and "Create a new Folder". Anyone knows ?

Casual Listener

Why can't I see the menu line ( File Edit View Playback Help) on my IPAD? The included functions available on my laptod are very useful. Like "Cut" and "Paste" and "Create a new Folder". &...

jeremygoh

Community Legend

2039 Views

7 replies

0 likes

  • 2039 Views
  • 7 replies
  • 0 likes

Solved!! "Your Music" feature on iPad app missing?

Hello, I am missing the "Your Music" feature on the iPad app yet I can see it on the iPhone app? What is the reason for this? Is there something I can do to fix this? Thank you in advanced.

Casual Listener

Hello, I am missing the "Your Music" feature on the iPad app yet I can see it on the iPhone app? What is the reason for this? Is there something I can do to fix this? Thank you in advanced.

MattSuda

Spotify Star

3038 Views

6 replies

1 likes

  • 3038 Views
  • 6 replies
  • 1 likes

Connect won't recognise other devices on my network

I have a premium account, with the Spotify app installed on my iPhone5, and the Spotify program running on my Windows7 PC.The PC will recognise my iPhone as another device, and allow sync, but the connect feature on the iPhone app won't see the PC an...

Newbie

I have a premium account, with the Spotify app installed on my iPhone5, and the Spotify program running on my Windows7 PC. The PC will recognise my iPhone as another device, and allow sync, but the ...

jeremygoh

Community Legend

1079 Views

1 replies

0 likes

Connect
iphone
Windows
  • 1079 Views
  • 1 replies
  • 0 likes

all tracks desynchronize when i shut down the phone

Hello, I've been having a problem lately, every time i shut down the phone (or the phone dies because of zero battery) all my offline playlist get desynchronized and i am logged out of spotify. I travel a lot and sometimes i don't have a 3G internet ...

Casual Listener

Hello,   I've been having a problem lately, every time i shut down the phone (or the phone dies because of zero battery) all my offline playlist get desynchronized and i am logged out of spo...

jeremygoh

Community Legend

629 Views

3 replies

0 likes

  • 629 Views
  • 3 replies
  • 0 likes

Solved!! Connect vs Airplay

Hi AllI currently have connect working fine with one iOS device hard connected to my amp and another iOS device operating as the remote.I am contemplating purchasing a Harmon Kardon Aura. This speaker is not Connect enabled but it does support Airpla...

Regular

Hi All I currently have connect working fine with one iOS device hard connected to my amp and another iOS device operating as the remote. I am contemplating purchasing a Harmon Kardon Aura. Thi...

pitone84

Casual Listener

19265 Views

6 replies

0 likes

  • 19265 Views
  • 6 replies
  • 0 likes

Songs stop playing when using spotify offline on iphone 4s.

I have alot of remixes downloaded from soundcloud and I've added them to my offline playlists on my phone. The playlists containing the downloaded songs will randomly stop playing sound (timer continues) and it will not go to the next song when the "...

Casual Listener

I have alot of remixes downloaded from soundcloud and I've added them to my offline playlists on my phone. The playlists containing the downloaded songs will randomly stop playing sound (timer contin...

jeremygoh

Community Legend

1220 Views

6 replies

0 likes

  • 1220 Views
  • 6 replies
  • 0 likes

Spotify Playing but no sound

I'm using the latest version of Spotify on the latest iOS update for my iphone 4. When I select a track it plays fine, but chances are the next track that comes on will play with no volume. If it's not the second track it's only a matter of time befo...

Casual Listener

I'm using the latest version of Spotify on the latest iOS update for my iphone 4.   When I select a track it plays fine, but chances are the next track that comes on will play with no volume...

Blackmage2v

Casual Listener

4484 Views

13 replies

1 likes

  • 4484 Views
  • 13 replies
  • 1 likes

Solved!! Does Spotify prefer sync'd tracks over streaming even when connected to a network?

Disclaimer: I am posting here because I use the iOS version of Spotify and it didn't seem like there was a general FAQ forum. So I am curious. I don't let Spotify use my cellular network so that I can keep my data down. Instead I simply sync my favou...

Music Fan

Disclaimer: I am posting here because I use the iOS version of Spotify and it didn't seem like there was a general FAQ forum.   So I am curious. I don't let Spotify use my cellular network s...

DanHazard

Music Fan

1098 Views

2 replies

0 likes

  • 1098 Views
  • 2 replies
  • 0 likes

Solved!! iPod Touch - Not loading any of my playlist or songs, it's all empty.

Hello, this is my first time posting in the forums so I hope I do this right and give enough info. Thanks. Description My iPod touch app is not working, I can log in but it's not loading anything after new update. It's like the app in not recognising...

Casual Listener

Hello, this is my first time posting in the forums so I hope I do this right and give enough info. Thanks.   Description My iPod touch app is not working, I can log in but it's not loading...

Tazular

Casual Listener

4513 Views

2 replies

0 likes

  • 4513 Views
  • 2 replies
  • 0 likes

Music stops playing in sleep mode after 1.5.0 update when streaming to airplay

After updating my spotify app to 1.5.0, everything is working fine but when my device enters sleep mode, music stops playing. When I go out of sleep mode, music continues playing. No need to say that I would like to keep my music playing while in sle...

Casual Listener

After updating my spotify app to 1.5.0, everything is working fine but when my device enters sleep mode, music stops playing. When I go out of sleep mode, music continues playing. No need to say ...

ericjan123456

Casual Listener

11475 Views

7 replies

0 likes

Airplay
iOS
ipod touch
  • 11475 Views
  • 7 replies
  • 0 likes

Release Notes - Spotify for iOS 1.5.0

iOS Release Notes What's new in version 1.5.0 New: Want an equalizer? OK, it's waiting for you in Settings. Go play. New: Looking for Discover? You'll now find it inside Browse. (iPhone) New: We've redesigned the Artist page for iPad, now with latest...

Spotify Legend

iOS Release Notes What's new in version 1.5.0 New: Want an equalizer? OK, it's waiting for you in Settings. Go play. New: Looking for Discover? You'll now find it inside Browse. (iPhone)...

Goodman

Spotify Legend

3972 Views

11 replies

0 likes

1.5.0
iOS
Release Notes
  • 3972 Views
  • 11 replies
  • 0 likes

Wtf

I found a bug and I'd like to help spotify out by submitting it. 1: there is no obvious way to do in the app. 2: going to "help->solutions->tech support->report an error or bug-> iOS" on the desktop website does absolutely NOTHING. On the last step y...

Casual Listener

I found a bug and I'd like to help spotify out by submitting it. 1: there is no obvious way to do in the app. 2: going to "help->solutions->tech support->report an error or bug-> iOS...

jeremygoh

Community Legend

463 Views

1 replies

0 likes

  • 463 Views
  • 1 replies
  • 0 likes

Can't get Local Files to show on iPhone 5c?

I have Spotify pointing at several folders for local files, inc downloads and have put some music in there. I then see my iphone in the spotify list on my Mac, and on my mac all the files show but never in my iPhone Spotify app with the same paid for...

Regular

I have Spotify pointing at several folders for local files, inc downloads and have put some music in there.   I then see my iphone in the spotify list on my Mac, and on my mac all the files ...

jeremygoh

Community Legend

1220 Views

6 replies

0 likes

  • 1220 Views
  • 6 replies
  • 0 likes

Spotify Premium is not working on my iPhone 5s

Hi I already tried delete and reinstall. Log in and then log out all those methods mentioned from previous comments. When I check my account from Spotify, it appeared to be "free"; and when I clicked on Premium it is asking me to pay $12 something bu...

Regular

Hi I already tried delete and reinstall. Log in and then log out all those methods mentioned from previous comments. When I check my account from Spotify, it appeared to be "free"; and when I clicked...

Kayumihama

Regular

1369 Views

7 replies

0 likes

  • 1369 Views
  • 7 replies
  • 0 likes

Spotify Free via Apple TV on Screen (through iPad)

Hi Everyone, in the web I only found pretty old articles and stuff about streaming spotify on screen via Apple TV. Is it possible to do so with the free version of spotify? My father uses this one and we don't want to upgrade yet, but net information...

Casual Listener

Hi Everyone,   in the web I only found pretty old articles and stuff about streaming spotify on screen via Apple TV. Is it possible to do so with the free version of spotify? My father use...

arthurvasey

Gig Goer

15243 Views

3 replies

0 likes

  • 15243 Views
  • 3 replies
  • 0 likes