Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Get help with Spotify for iOS devices
On the latest version of Spotify on my iPad, it is no longer showing the What’s New option under my profile. This very usefully listed the new releases every day. Instead there is a new feature Listening Stats, which although somewhat interesting, do...
Visitor
43345 Views
43 replies
10 likes
PlanPremiumCountryUnited StatesDevice(iPhone 13 Pro Max)Operating System(iOS 18.1.1) My Question or IssueI have a strange issue with my Spotify where it skips when connected via Bluetooth and my iPhone. The audio will glitch and stutter. It becomes e...
Visitor
108982 Views
116 replies
13 likes
We've gathered general troubleshooting steps for iOS devices in this guide. These are known to solve a variety of issues. Common issues: Spotify not playing Can’t hear any sound Spotify is offline Basic troubleshooting: Restart both the Spotify app a...
I don’t want to listen to music that’s not in my playlist
Casual Listener
437725 Views
131 replies
27 likes
Do i have to get premium to do it?And i have the latest version which is 8.8.44.527 but i still cant see the option
Casual Listener
301858 Views
62 replies
16 likes
It is now easier to import Local Files into the Spotify iOS app through the Files app on your iOS device. A computer and WiFi network are not required to use this new import method. This means that you can now import Local Files into the Spotify iOS ...
Hi everyone,what exactly is expected to happen when I enable background app refresh for spotify in the settings of my iOS 8 device? I couldn't find any info in spotify's whats new or the user documentation for the app.I turned it on and closed the ap...
Hi everyone, what exactly is expected to happen when I enable background app refresh for spotify in the settings of my iOS 8 device? I couldn't find any info in spotify's whats new or the user doc...
Spotify Star
11444 Views
2 replies
0 likes
Can anyone help? Is there an email for technical support??
Can anyone help? Is there an email for technical support??
Community Legend
1092 Views
3 replies
0 likes
Hi, this is driving me nuts but my local files keep playing at normal level for the first 2 seconds of the song and then goes stupidly quiet. They are all imported as mp3 files and I am using iphone 5s, tried everything, its been doing it for a month...
Hi, this is driving me nuts but my local files keep playing at normal level for the first 2 seconds of the song and then goes stupidly quiet. They are all imported as mp3 files and I am using iphon...
Not applicable
1711 Views
1 replies
3 likes
Hi, I have a Swedish premium account but I can't download the app to my (new) iPhone here in Italy. Help please. /calle
Hi, I have a Swedish premium account but I can't download the app to my (new) iPhone here in Italy. Help please. /calle
Newbie
3257 Views
6 replies
0 likes
why dont all the songs on my play list load onto my ipod nano.
why dont all the songs on my play list load onto my ipod nano.
Community Legend
914 Views
1 replies
0 likes
I am trying to use Spotify on my ipod nano and the process doen't seem complicated except for the fact that my ipod nano does not show up when I connect it with my USB plug. The directions I am reading say that my ipod should show up under the device...
I am trying to use Spotify on my ipod nano and the process doen't seem complicated except for the fact that my ipod nano does not show up when I connect it with my USB plug. The directions I am readi...
Community Legend
600 Views
1 replies
0 likes
Dear Spotify,In an having some trouble with logging in to my account. When entering my username and password I got the message saying the password was incorrect. Thinking I mi have gotten the password wrong I pressed the button the reset it. After ch...
Dear Spotify, In an having some trouble with logging in to my account. When entering my username and password I got the message saying the password was incorrect. Thinking I mi have gotten the pas...
Community Legend
550 Views
1 replies
0 likes
Sinds 10 oktober heb ik me aangemeld bij Spotify en tot volle tevredenheid echter het lukt mij niet om de off line playlist te syncn met mn ipod.|In een aantal afspeellijsten zie ik ook maar een paar van die vierkantjes met de muziek sleutel er in, m...
Sinds 10 oktober heb ik me aangemeld bij Spotify en tot volle tevredenheid echter het lukt mij niet om de off line playlist te syncn met mn ipod.| In een aantal afspeellijsten zie ik ook maar een pa...
Casual Listener
691 Views
2 replies
0 likes
just upgraded to premium and it still says I have a free account. I've reactivated and followed the steps and it says on my desktop o have premium but still nothing on my iPhone.
just upgraded to premium and it still says I have a free account. I've reactivated and followed the steps and it says on my desktop o have premium but still nothing on my iPhone.
Community Legend
729 Views
1 replies
1 likes
I just got spotify and premium and the album artWon't load in the app or on the lock screen. Anyone else having that problem or know how to fix it?
I just got spotify and premium and the album art Won't load in the app or on the lock screen. Anyone else having that problem or know how to fix it?
Spotify Star
1041 Views
2 replies
0 likes
In this newest update of Spotify, I've realized that you can no longer see what album is coming up next on your playlist. It only shows a gray box with a music note in it. I know it's a really frivolous detail but aaaaaaahh it's starting to really bo...
In this newest update of Spotify, I've realized that you can no longer see what album is coming up next on your playlist. It only shows a gray box with a music note in it. I know it's a really frivol...
Spotify Star
2356 Views
7 replies
0 likes
Can a Specturm view be added like EQu App and make it customizable
Can a Specturm view be added like EQu App and make it customizable
Community Legend
579 Views
1 replies
0 likes
Hello, In iOS 1.8.0.2444 the process for adding a new albume to an existing Playlist Folder is not working correctly. It currently prompts for the name of the Album which is Not Correct. Instead, as in the past and on OS X & Windows, the new Playlist...
Hello, In iOS 1.8.0.2444 the process for adding a new albume to an existing Playlist Folder is not working correctly. It currently prompts for the name of the Album which is Not...
Community Legend
1945 Views
7 replies
1 likes
Every time I try to share a song to a spotify user the app crashes. Any solution? It really sucks because the social aspect of the app is its greatest quality and it is useless.
Every time I try to share a song to a spotify user the app crashes. Any solution? It really sucks because the social aspect of the app is its greatest quality and it is useless.
Community Legend
2042 Views
11 replies
0 likes
I am thinking of upgrading my account purely based on the fact that I would like to listen to music with my iPhone on the go. My iPhone has under 1gb of memory left as it is. I am wanting to make my playlists available offline to not use up my data w...
I am thinking of upgrading my account purely based on the fact that I would like to listen to music with my iPhone on the go. My iPhone has under 1gb of memory left as it is. I am wanting to make m...
Newbie
1750 Views
3 replies
0 likes
My music was deleted from my iPhone. It still exists on my desktop and iPad. Running an iPhone 6+ on iOS 8.1
My music was deleted from my iPhone. It still exists on my desktop and iPad. Running an iPhone 6+ on iOS 8.1
Community Legend
857 Views
1 replies
0 likes
today i tried to sync some local files to my iPhone, a process that i have done many times in the past with no issue. now i find that new playlists created on my mac desktop do not show up on my iPhone or my iPad. similarly, any changes made on the i...
today i tried to sync some local files to my iPhone, a process that i have done many times in the past with no issue. now i find that new playlists created on my mac desktop do not s...
Casual Listener
562 Views
2 replies
0 likes
Hello, When I am playing music with Spotify from my Iphone 4s (8.1) Spotify randomly changes to my favorites list. This happens while playing other songs, because changing a playlist alone is not annoying enough. Can you please help fixing this issue...
Hello, When I am playing music with Spotify from my Iphone 4s (8.1) Spotify randomly changes to my favorites list. This happens while playing other songs, because changing a playlist alone...
Community Legend
858 Views
2 replies
0 likes
Hey there!Today I synced a lot of Songs via spotify from pc to the App in my iphone 5 with ios 8.1 and the App up to date. The songs I synced are not available in the spotify cloud. All the songs have the green arrow showing the are synced. Also on p...
Hey there! Today I synced a lot of Songs via spotify from pc to the App in my iphone 5 with ios 8.1 and the App up to date. The songs I synced are not available in the spotify cloud. All the songs...
Casual Listener
673 Views
2 replies
0 likes
My album art/covers no longer shows up no matter what I do. I am on a iPhone 5C running iOS 8.1 with the latest spotify update
My album art/covers no longer shows up no matter what I do. I am on a iPhone 5C running iOS 8.1 with the latest spotify update
Community Legend
1808 Views
1 replies
2 likes
