Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Get help with Spotify for iOS devices
Hi! So I just recently started having this problem. I use an iOS device with a free plan and I was listening to music when after a few songs, the music would stop and I would need to go back in to Spotify and restart my playlist. I tried deleting the...
Visitor
232452 Views
27 replies
5 likes
PlanPremiumCountryUnited StatesDevice(iPhone 13 Pro Max)Operating System(iOS 18.1.1) My Question or IssueI have a strange issue with my Spotify where it skips when connected via Bluetooth and my iPhone. The audio will glitch and stutter. It becomes e...
Visitor
114032 Views
116 replies
13 likes
We've gathered general troubleshooting steps for iOS devices in this guide. These are known to solve a variety of issues. Common issues: Spotify not playing Can’t hear any sound Spotify is offline Basic troubleshooting: Restart both the Spotify app a...
I don’t want to listen to music that’s not in my playlist
Visitor
442900 Views
130 replies
27 likes
Do i have to get premium to do it?And i have the latest version which is 8.8.44.527 but i still cant see the option
Newbie
303904 Views
61 replies
16 likes
It is now easier to import Local Files into the Spotify iOS app through the Files app on your iOS device. A computer and WiFi network are not required to use this new import method. This means that you can now import Local Files into the Spotify iOS ...
I have an old iPod touch that I use for music in my car as it has an old iPod wire and I just transitioned to Spotify Premium and got Spotify for iOS 6. Whenever I'm trying to sync all of my music (1400 songs), it always crashes after about every 25 ...
I have an old iPod touch that I use for music in my car as it has an old iPod wire and I just transitioned to Spotify Premium and got Spotify for iOS 6. Whenever I'm trying to sync all of my music (1...
Community Legend
1822 Views
1 replies
0 likes
Hi, this week I started having a problem with my spotify streaming. I will be listening for a half hour and all is fine and then it starts getting choppy and then just quits playing all together. My service is good. Full bars 4g ... I've contact AT&T...
Hi, this week I started having a problem with my spotify streaming. I will be listening for a half hour and all is fine and then it starts getting choppy and then just quits playing all together. My ...
Community Legend
636 Views
3 replies
0 likes
Ok so I have a iPhone 5c and I have spotify premium and when I go into the app, in the corner there is a little album cover, but when I tap on it and make it full screen it's the black music note :/. Even shows up on the lock screen like that. Does a...
Ok so I have a iPhone 5c and I have spotify premium and when I go into the app, in the corner there is a little album cover, but when I tap on it and make it full screen it's the black music note :/....
Spotify Star
2288 Views
1 replies
0 likes
Hi all. according to the Spotify's FAQ I see that I can use Spotify connect to find my iMac and control it through the phone. is this correct? I tried everything but iMac is not on the connected devices list and I can't find any settings on the compu...
Hi all. according to the Spotify's FAQ I see that I can use Spotify connect to find my iMac and control it through the phone. is this correct? I tried everything but ...
Spotify Star
3975 Views
5 replies
0 likes
Hello, I just bought Premium and synced a few playlists to listen in offline mode to my iPod Touch (iOS 6.1.6). However I added a new track to a playlist and it didn't synced it automatically (as it did on my laptop) nor did I find an option do synce...
Hello, I just bought Premium and synced a few playlists to listen in offline mode to my iPod Touch (iOS 6.1.6). However I added a new track to a playlist and it didn't synced it auto...
Casual Listener
2535 Views
5 replies
0 likes
Hello, I have the latest Spotify version (1.8.0.244) on my iPhone 5 and my computer (0.9.14.13.xx). They are both connected to the same WiFi Network as I only have access to 1 anyways in my apartment. When I open the Spotify Connect feature on my iPh...
Hello, I have the latest Spotify version (1.8.0.244) on my iPhone 5 and my computer (0.9.14.13.xx). They are both connected to the same WiFi Network as I only have access to 1 anyways in m...
Spotify Star
11148 Views
2 replies
0 likes
I have Spotify premium and I am logged into my account both on my computer and my phone. The computer recognizes the device in the desktop app as it shows up under devices and allows me to select what to sync. However, the Connect window in my app on...
I have Spotify premium and I am logged into my account both on my computer and my phone. The computer recognizes the device in the desktop app as it shows up under devices and allows me to select wha...
Spotify Star
27272 Views
9 replies
0 likes
This cropped up just recently. Every album I play on my iPhone is in Shuffle Play mode, so I can't play an album in the proper sequence. I figured it was just a toggle, but when I press Shuffle Play, that doesn't turn it off. What's up?
This cropped up just recently. Every album I play on my iPhone is in Shuffle Play mode, so I can't play an album in the proper sequence. I figured it was just a toggle, but when I press Shuffle Play,...
Not applicable
2430 Views
3 replies
0 likes
On an iPhone, is it possible to rearrange the order that playlists appear in the Your Music section? As I have about 10 different playlists, but I don't use them all every day so would be handy to put ones such as 'Running' or 'Weekend' at the bottom...
On an iPhone, is it possible to rearrange the order that playlists appear in the Your Music section? As I have about 10 different playlists, but I don't use them all every day so would be handy to pu...
Community Legend
793 Views
1 replies
0 likes
i've been using spotify for a while now and I really like it, but I have just now had a problem with one of my playlists. What's happening is that my songs are not playing in order. It's playing them like it's in shuffle mode, but I don't have it sel...
i've been using spotify for a while now and I really like it, but I have just now had a problem with one of my playlists. What's happening is that my songs are not playing in order. It's playing them...
Casual Listener
1141 Views
2 replies
0 likes
I am an Spotify Premium user of the spanish version. Since I updated the last version of Spotify on my iphone there is no way to find where the search bar for new music is. I have access to my playlist, to explore, radio, to "your music" and preferen...
I am an Spotify Premium user of the spanish version. Since I updated the last version of Spotify on my iphone there is no way to find where the search bar for new music is. I have access to m...
Casual Listener
777 Views
4 replies
0 likes
At my university, there is a separate WiFi network for the computers and for mobile devices. I have some local files I want to sync to my iPhone, but I can't connect to the same network to do so. Is there any other way to sync local files from my des...
At my university, there is a separate WiFi network for the computers and for mobile devices. I have some local files I want to sync to my iPhone, but I can't connect to the same network to...
Casual Listener
1149 Views
2 replies
0 likes
Hey All, I have tried the search function and have been unsuccessful, therefore asking is the next best thing I suppose. I updated my iPhone 6 to the new ios and Spotify disappeared so I re-installed and now all my playlists have gone. Can someone he...
Hey All, I have tried the search function and have been unsuccessful, therefore asking is the next best thing I suppose. I updated my iPhone 6 to the new ios and Spotify disappeared so I re-ins...
Casual Listener
655 Views
1 replies
0 likes
Loved the update, subscribed premium just want to report a bug: While in offline mode, there are no art cover for albuns. It is something that i really miss in the app.
Loved the update, subscribed premium 🙂 just want to report a bug: While in offline mode, there are no art cover for albuns. It is something that i really miss in the app.
Spotify Star
581 Views
2 replies
0 likes
How I can remove the random playback mode in premium version for ipad?
How I can remove the random playback mode in premium version for ipad?
Casual Listener
1040 Views
2 replies
0 likes
I have a premium account, but when I play most albums and playlists, they play on shuffle. How do I make an album play straight through?
I have a premium account, but when I play most albums and playlists, they play on shuffle. How do I make an album play straight through?
Community Legend
1762 Views
1 replies
0 likes
Hi everyone,what exactly is expected to happen when I enable background app refresh for spotify in the settings of my iOS 8 device? I couldn't find any info in spotify's whats new or the user documentation for the app.I turned it on and closed the ap...
Hi everyone, what exactly is expected to happen when I enable background app refresh for spotify in the settings of my iOS 8 device? I couldn't find any info in spotify's whats new or the user doc...
Spotify Star
11608 Views
2 replies
0 likes
Can anyone help? Is there an email for technical support??
Can anyone help? Is there an email for technical support??
Community Legend
1107 Views
3 replies
0 likes
Hi, this is driving me nuts but my local files keep playing at normal level for the first 2 seconds of the song and then goes stupidly quiet. They are all imported as mp3 files and I am using iphone 5s, tried everything, its been doing it for a month...
Hi, this is driving me nuts but my local files keep playing at normal level for the first 2 seconds of the song and then goes stupidly quiet. They are all imported as mp3 files and I am using iphon...
Not applicable
1724 Views
1 replies
3 likes
Hi, I have a Swedish premium account but I can't download the app to my (new) iPhone here in Italy. Help please. /calle
Hi, I have a Swedish premium account but I can't download the app to my (new) iPhone here in Italy. Help please. /calle
Newbie
3294 Views
6 replies
0 likes
