Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

iOS (iPhone, iPad)

Get help with Spotify for iOS devices

Start a topic

Forum Posts

iOS Local Files: Easier import with the Files app

It is now easier to import Local Files into the Spotify iOS app through the Files app on your iOS device. A computer and WiFi network are not required to use this new import method. This means that you can now import Local Files into the Spotify iOS ...

Files app icon.png
  • Spotify Star
  • Spotify Star
  • sapmi
  • Music Fan
  • 70740 Views
  • 16 replies
  • 37 likes
  • 70740 Views
  • 16 replies
  • 37 likes

Solved!! Playlist songs playing in random order.

I have made a playlist for a spinning class. I assumed if I played the first song on the list when it finished the second song would begin. But it doesn't. I am apparently missing something about making a playlist. What is it?thanks

  • Casual Listener
  • I have made a playlist for a spinning class. I assumed if I played the first song on the list when it finished the second song would begin. But it doesn't. I am apparently missing something about ...
  • danielwittkopp
  • Casual Listener
  • 6914 Views
  • 2 replies
  • 0 likes
  • 6914 Views
  • 2 replies
  • 0 likes

cant find spotify on my iphone

When i try to sign up for free spotify it says its already installed on my iphone 6. There is no icon so i cant access it. How do I g et on????

  • Newbie
  • When i try to sign up for free spotify it says its already installed on my iphone 6.  There is no icon so i cant access it.  How do I g et on????
  • MichaelW
  • Community Legend
  • 372 Views
  • 1 replies
  • 0 likes
  • 372 Views
  • 1 replies
  • 0 likes

How do I keep an iPhone connected to Spotify Connect?

Hi everyone,I've got an old iPhone that I connected to a pair of speakers so I can play music via Spotify Connect in that room. Unfortunately, the iPhone just as my current iPhone keeps disconnecting from Spotify Connect. Probably something to do wit...

  • Casual Listener
  • Hi everyone, I've got an old iPhone that I connected to a pair of speakers so I can play music via Spotify Connect in that room. Unfortunately, the iPhone just as my current iPhone keeps disconnec...
  • philipp_hh
  • Casual Listener
  • 1011 Views
  • 1 replies
  • 0 likes
  • 1011 Views
  • 1 replies
  • 0 likes

Can't play any songs on iPod touch 4th gen

I can´t play any songs on my Ipod Touch 4G. I have Spotify Premium, and the necessary IOS, and it worked up until a couple of days ago... I can log into Spotify, I can find songs, I can set them to play, but then it just stops... the screen shows the...

  • Casual Listener
  • I can´t play any songs on my Ipod Touch 4G.   I have Spotify Premium, and the necessary IOS, and it worked up until a couple of days ago...   I can log into Spotify, I can find song...
  • nfonrose
  • Newbie
  • 1403 Views
  • 2 replies
  • 0 likes
  • 1403 Views
  • 2 replies
  • 0 likes

Have Spotify Premium on ipod touch 4, "available offline" isn't working

I've had Spotify Premium on my iPod Touch 4 for a couple of months now, and in the last couple of weeks, all music I've made available offline, has..... not been available offline. If I don't have a wi-fi signal, and I make a selection under Albums o...

  • Newbie
  • I've had Spotify Premium on my iPod Touch 4 for a couple of months now, and in the last couple of weeks, all music I've made available offline, has..... not been available offline.  If I don't h...
  • 361 Views
  • 0 replies
  • 0 likes
  • 361 Views
  • 0 replies
  • 0 likes

My IPhone 5S won't launch Spotify app after IOs 8.0.2 update

Hello there! I am not sure why I updated my IPhone to the 8.0.2 version so soon, usually I don't. In any case, since I did it my IPhone will not launch Spotify whatsoever. I tried deleting the app, installing it back, updates the latest spotify versi...

  • Casual Listener
  • Hello there!   I am not sure why I updated my IPhone to the 8.0.2 version so soon, usually I don't. In any case, since I did it my IPhone will not launch Spotify whatsoever. I tried deleting...
  • Arsenal-rule
  • Roadie
  • 1211 Views
  • 11 replies
  • 1 likes
  • 1211 Views
  • 11 replies
  • 1 likes

HELP WITH HOLIDAY STATION

Okay, A couple of days ago I was jamming out to Christmas music, and I located the "Holiday Station" in the Browse Section, but now I can not find it anymore. It was not just Christmas music either, it had every Holiday to browse from. Why does it ke...

  • Newbie
  • Okay,  A couple of days ago I was jamming out to Christmas music, and I located the "Holiday Station" in the Browse Section, but now I can not find it anymore. It was not just Christmas music ...
  • 482 Views
  • 0 replies
  • 1 likes
  • 482 Views
  • 0 replies
  • 1 likes

Deactivate

  • Newbie
  • MichaelW
  • Community Legend
  • 240 Views
  • 1 replies
  • 0 likes
  • 240 Views
  • 1 replies
  • 0 likes

Trouble with my songs

I logged out of my Sotify account, and when I resigned in on my iPhone, all my songs in the Your Music section were gone. They're still on my Mac, but I can't seem to get them to recover on my iPhone. Any ideas?

  • Newbie
  • I logged out of my Sotify account, and when I resigned in on my iPhone, all my songs in the Your Music section were gone. They're still on my Mac, but I can't seem to get them to recover on my iPhone...
  • hasslunsford
  • Newbie
  • 311 Views
  • 1 replies
  • 1 likes
  • 311 Views
  • 1 replies
  • 1 likes

Premium

My month premium has just expired and I want to renew it however it is not giving me the option to. My account won't show and it's not on offline mode. I have 3G and wifi and still nothing.

  • Newbie
  • My month premium has just expired and I want to renew it however it is not giving me the option to. My account won't show and it's not on offline mode. I have 3G and wifi and still nothing.
  • MichaelW
  • Community Legend
  • 240 Views
  • 1 replies
  • 0 likes
  • 240 Views
  • 1 replies
  • 0 likes

Search Function Completely Broken

Hello, when I log into spotify on my phone, everything works completely fine, except for the search bar. When I type in even one character it says "Error" and has a try again button. No matter how many times you click that button it won't work. It do...

  • Newbie
  • Hello, when I log into spotify on my phone, everything works completely fine, except for the search bar. When I type in even one character it says "Error" and has a try again button. No matter how ma...
  • bashfulpanda
  • Newbie
  • 415 Views
  • 1 replies
  • 1 likes
  • 415 Views
  • 1 replies
  • 1 likes

Crashing

Spotify crashes very often, on my iPhone 3GS, my iPod (latest gen) and my iPad 1.It makes listening to music very annoying, which I can't imagine is the point. is this a common problem? When is a fix coming?

  • Regular
  • Spotify crashes very often, on my iPhone 3GS, my iPod (latest gen) and my iPad 1. It makes listening to music very annoying, which I can't imagine is the point.   is this a common problem? Wh...
  • AceOfMasta
  • Casual Listener
  • 1370 Views
  • 12 replies
  • 0 likes
  • 1370 Views
  • 12 replies
  • 0 likes

Solved!! Deleted Facebook and can't log on

I have deleted my Facebook and now I am unable to log on to premium spotify account. Is there any way around this??

  • Newbie
  • I have deleted my Facebook and now I am unable to log on to premium spotify account. Is there any way around this??
  • MichaelW
  • Community Legend
  • 456 Views
  • 1 replies
  • 0 likes
  • 456 Views
  • 1 replies
  • 0 likes

Spotify will not open on IOS 8.0.2 Iphone 5s

Everytime I open the app, it just shows the splash page and closes. I am unable to use this app PERIOD! I have tried uninstalling, re-installing, reset my iphones settings (without eraseing content) and then re-installing after that, turning on an of...

  • Newbie
  • Everytime I open the app, it just shows the splash page and closes. I am unable to use this app PERIOD! I have tried uninstalling, re-installing, reset my iphones settings (without eraseing content) ...
  • DeeMoney89
  • Newbie
  • 705 Views
  • 3 replies
  • 0 likes
  • 705 Views
  • 3 replies
  • 0 likes

App on Iphone will not play some songs?

Why will some songs in my playlists play on my computer but not on my phone?

  • Regular
  • Why will some songs in my playlists play on my computer but not on my phone?
  • TLCONRAD
  • Regular
  • 611 Views
  • 2 replies
  • 0 likes
  • songs unavailable on my phone
  • 611 Views
  • 2 replies
  • 0 likes

Re-syncing With Different Stream Quality ?

I have extreme quality on my spotify app right now with a couple playlists that are downloaded onto my phone (offline mode). If I change the music quality to high (or recommended) - will the playlist delete the "extreme quality" songs that are alread...

  • Casual Listener
  • I have extreme quality on my spotify app right now with a couple playlists that are downloaded onto my phone (offline mode).   If I change the music quality to high (or recommended) - will t...
  • MichaelW
  • Community Legend
  • 360 Views
  • 1 replies
  • 0 likes
  • 360 Views
  • 1 replies
  • 0 likes

Solved!! Way to Tell File Size of Each Song??

I am making an offline playlist of songs that I regularly listen to - but I would like to prioritize which songs I download to conserve space on my phone. Songs that take up wayyy too much space, I will probably just use Data because space on my phon...

  • Casual Listener
  • I am making an offline playlist of songs that I regularly listen to - but I would like to prioritize which songs I download to conserve space on my phone.    Songs that take up way...
  • MichaelW
  • Community Legend
  • 22114 Views
  • 1 replies
  • 1 likes
  • 22114 Views
  • 1 replies
  • 1 likes

Song is not available

Why isn't Out of the Woods by Taylor Swift on her artist page yet?

  • Newbie
  • Why isn't Out of the Woods by Taylor Swift on her artist page yet?
  • MichaelW
  • Community Legend
  • 1379 Views
  • 2 replies
  • 0 likes
  • 1379 Views
  • 2 replies
  • 0 likes

Adding an album to a playlist folder no longer pre-populates the artist or album title

In the last two releases of the Spotify iOS app I've noticed that when I want to add a song or an album to a playlist folder it no longer pre-populates the artist and album title as it used to. For example if I have a folder named "Reggae" and I want...

  • Newbie
  • In the last two releases of the Spotify iOS app I've noticed that when I want to add a song or an album to a playlist folder it no longer pre-populates the artist and album title as it used to. ...
  • 730 Views
  • 0 replies
  • 0 likes
  • add to playlist
    Artists in folders
    folder
    folders
  • 730 Views
  • 0 replies
  • 0 likes