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Solved!! Where has the What’s New feature gone?

On the latest version of Spotify on my iPad, it is no longer showing the What’s New option under my profile. This very usefully listed the new releases every day. Instead there is a new feature Listening Stats, which although somewhat interesting, do...

Regular

Jessifiy

Visitor

43348 Views

43 replies

10 likes

  • 43348 Views
  • 43 replies
  • 10 likes

Solved!! Audio Glitching / Stuttering / Popping

PlanPremiumCountryUnited StatesDevice(iPhone 13 Pro Max)Operating System(iOS 18.1.1) My Question or IssueI have a strange issue with my Spotify where it skips when connected via Bluetooth and my iPhone. The audio will glitch and stutter. It becomes e...

Music Fan

fadman

Visitor

108991 Views

116 replies

13 likes

Other
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iOS Troubleshooting Guide

We've gathered general troubleshooting steps for iOS devices in this guide. These are known to solve a variety of issues. Common issues: Spotify not playing Can’t hear any sound Spotify is offline Basic troubleshooting: Restart both the Spotify app a...

Moderator

1638 Views

0 replies

0 likes

iOS
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Solved!! How to play the "Eat this playlist"

Do i have to get premium to do it?And i have the latest version which is 8.8.44.527 but i still cant see the option

Newbie

mubashiriqbal

Casual Listener

301864 Views

62 replies

16 likes

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  • 62 replies
  • 16 likes

iOS Local Files: Easier import with the Files app

It is now easier to import Local Files into the Spotify iOS app through the Files app on your iOS device. A computer and WiFi network are not required to use this new import method. This means that you can now import Local Files into the Spotify iOS ...

Spotify Star

Rastereyes

Casual Listener

127792 Views

19 replies

38 likes

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  • 19 replies
  • 38 likes

iOS app crashing often after 1 minute of playing

Hello, my problem started in the last week of September, probably after an update of the iOS app. Whenever I launch the app, it crashes after 1 or 2 minutes letting me listen only to 1 song (90% of cases) or is very slow and laggy (10% of cases). Con...

Casual Listener

Hello, my problem started in the last week of September, probably after an update of the iOS app.   Whenever I launch the app, it crashes after 1 or 2 minutes letting me listen only t...

nwinx

Casual Listener

1556 Views

4 replies

0 likes

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"Something went wrong"

Everytime I try to save a song I like on the radio - it won't save and it give me a message "something went wrong!" - happens ALL the time. I am seriously considering quitting my premium spotify. My songs stop and start randomly, I always get "your o...

Newbie

Everytime I try to save a song I like on the radio - it won't save and it give me a message "something went wrong!" - happens ALL the time.  I am seriously considering quitting my premium spotif...

mduncan93

Newbie

1486 Views

3 replies

0 likes

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Crash of spotify trying to syncronize an iPod Classic 5th generation

Hello people. I have an iPod classic 5th generation. I installed the last firmwareof iPod (1.3), the last iTunes and the last version of spotify. I am on Windows. When I connercted the iPod for the first time with spotify opened, Spotify asked me to ...

Casual Listener

Hello people. I have an iPod classic 5th generation. I installed the last firmwareof iPod (1.3), the last iTunes and the last version of spotify. I am on Windows. When I connercted the iPod for ...

Jordi

Community Legend

490 Views

1 replies

0 likes

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  • 1 replies
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Issue with my log in

Hello there!I can not log into my Spotify account with my Facebook or email. If I try to log in with my Facebook account it says that: "You can only use Spotify aboard for 14 days".I forgot the password of my account and after I proceed all of those ...

Newbie

Hello there! I can not log into my Spotify account with my Facebook or email. If I try to log in with my Facebook account it says that: "You can only use Spotify aboard for 14 days". I forgot the...

Grace

Spotify

681 Views

2 replies

0 likes

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iPod Touch (4th Generation) crashes with sync

I have an old iPod touch that I use for music in my car as it has an old iPod wire and I just transitioned to Spotify Premium and got Spotify for iOS 6. Whenever I'm trying to sync all of my music (1400 songs), it always crashes after about every 25 ...

Newbie

I have an old iPod touch that I use for music in my car as it has an old iPod wire and I just transitioned to Spotify Premium and got Spotify for iOS 6. Whenever I'm trying to sync all of my music (1...

Amarro

Community Legend

1818 Views

1 replies

0 likes

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  • 1 replies
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Connectivity issue with I phone app

Hi, this week I started having a problem with my spotify streaming. I will be listening for a half hour and all is fine and then it starts getting choppy and then just quits playing all together. My service is good. Full bars 4g ... I've contact AT&T...

Newbie

Hi, this week I started having a problem with my spotify streaming. I will be listening for a half hour and all is fine and then it starts getting choppy and then just quits playing all together. My ...

Amarro

Community Legend

634 Views

3 replies

0 likes

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Solved!! Album covers not working

Ok so I have a iPhone 5c and I have spotify premium and when I go into the app, in the corner there is a little album cover, but when I tap on it and make it full screen it's the black music note :/. Even shows up on the lock screen like that. Does a...

Newbie

Ok so I have a iPhone 5c and I have spotify premium and when I go into the app, in the corner there is a little album cover, but when I tap on it and make it full screen it's the black music note :/....

MattSuda

Spotify Star

2280 Views

1 replies

0 likes

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Solved!! Spotify Connect on my iPhone can't find my iMac.

Hi all. according to the Spotify's FAQ I see that I can use Spotify connect to find my iMac and control it through the phone. is this correct? I tried everything but iMac is not on the connected devices list and I can't find any settings on the compu...

Casual Listener

Hi all.    according to the Spotify's FAQ I see that I can use Spotify connect to find my iMac and control it through the phone. is this correct?   I tried everything but ...

MattSuda

Spotify Star

3952 Views

5 replies

0 likes

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Solved!! Syncing a song at a time - iOS 6.1.6. - Premium

Hello, I just bought Premium and synced a few playlists to listen in offline mode to my iPod Touch (iOS 6.1.6). However I added a new track to a playlist and it didn't synced it automatically (as it did on my laptop) nor did I find an option do synce...

Casual Listener

Hello,    I just bought Premium and synced a few playlists to listen in offline mode to my iPod Touch (iOS 6.1.6). However I added a new track to a playlist and it didn't synced it auto...

canalcaveira

Casual Listener

2515 Views

5 replies

0 likes

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Solved!! Spotify Connect with Mac OS X

Hello, I have the latest Spotify version (1.8.0.244) on my iPhone 5 and my computer (0.9.14.13.xx). They are both connected to the same WiFi Network as I only have access to 1 anyways in my apartment. When I open the Spotify Connect feature on my iPh...

Newbie

Hello,   I have the latest Spotify version (1.8.0.244) on my iPhone 5 and my computer (0.9.14.13.xx). They are both connected to the same WiFi Network as I only have access to 1 anyways in m...

MattSuda

Spotify Star

11122 Views

2 replies

0 likes

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Solved!! Computer won't show up in Connect in app

I have Spotify premium and I am logged into my account both on my computer and my phone. The computer recognizes the device in the desktop app as it shows up under devices and allows me to select what to sync. However, the Connect window in my app on...

Casual Listener

I have Spotify premium and I am logged into my account both on my computer and my phone. The computer recognizes the device in the desktop app as it shows up under devices and allows me to select wha...

MattSuda

Spotify Star

27245 Views

9 replies

0 likes

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Solved!! Shuffle is always on

This cropped up just recently. Every album I play on my iPhone is in Shuffle Play mode, so I can't play an album in the proper sequence. I figured it was just a toggle, but when I press Shuffle Play, that doesn't turn it off. What's up?

Visitor

This cropped up just recently. Every album I play on my iPhone is in Shuffle Play mode, so I can't play an album in the proper sequence. I figured it was just a toggle, but when I press Shuffle Play,...

user-removed

Not applicable

2422 Views

3 replies

0 likes

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  • 3 replies
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How to rearrange the order playlists appear in the 'Your Music' folder

On an iPhone, is it possible to rearrange the order that playlists appear in the Your Music section? As I have about 10 different playlists, but I don't use them all every day so would be handy to put ones such as 'Running' or 'Weekend' at the bottom...

Newbie

On an iPhone, is it possible to rearrange the order that playlists appear in the Your Music section? As I have about 10 different playlists, but I don't use them all every day so would be handy to pu...

Jordi

Community Legend

790 Views

1 replies

0 likes

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  • 1 replies
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Songs in playlist are not playing in order

i've been using spotify for a while now and I really like it, but I have just now had a problem with one of my playlists. What's happening is that my songs are not playing in order. It's playing them like it's in shuffle mode, but I don't have it sel...

Casual Listener

i've been using spotify for a while now and I really like it, but I have just now had a problem with one of my playlists. What's happening is that my songs are not playing in order. It's playing them...

MBM332

Casual Listener

1135 Views

2 replies

0 likes

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Finding songs and artists

I am an Spotify Premium user of the spanish version. Since I updated the last version of Spotify on my iphone there is no way to find where the search bar for new music is. I have access to my playlist, to explore, radio, to "your music" and preferen...

Newbie

I am an Spotify Premium user of the spanish version. Since I updated the last version of Spotify on my iphone there is no way to find where the search bar for new music is.  I have access to m...

yuk

Casual Listener

772 Views

4 replies

0 likes

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Solved!! How to sync local files to iPhone if not connected to same WiFi as laptop?

At my university, there is a separate WiFi network for the computers and for mobile devices. I have some local files I want to sync to my iPhone, but I can't connect to the same network to do so. Is there any other way to sync local files from my des...

Casual Listener

At my university, there is a separate WiFi network for the computers and for mobile devices.   I have some local files I want to sync to my iPhone, but I can't connect to the same network to...

AxCn1995

Casual Listener

1147 Views

2 replies

0 likes

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Updated Spotify and have now lost all my playlists, please help

Hey All, I have tried the search function and have been unsuccessful, therefore asking is the next best thing I suppose. I updated my iPhone 6 to the new ios and Spotify disappeared so I re-installed and now all my playlists have gone. Can someone he...

Newbie

Hey All, I have tried the search function and have been unsuccessful, therefore asking is the next best thing I suppose.  I updated my iPhone 6 to the new ios and Spotify disappeared so I re-ins...

cosmicteapot

Casual Listener

647 Views

1 replies

0 likes

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thank you

Loved the update, subscribed premium just want to report a bug: While in offline mode, there are no art cover for albuns. It is something that i really miss in the app.

Casual Listener

Loved the update, subscribed premium 🙂 just want to report a bug: While in offline mode, there are no art cover for albuns. It is something that i really miss in the app. 

MattSuda

Spotify Star

573 Views

2 replies

0 likes

  • 573 Views
  • 2 replies
  • 0 likes

Solved!! random play in album

How I can remove the random playback mode in premium version for ipad?

Casual Listener

How I can remove the random playback mode in premium version for ipad?

lezamacafe

Casual Listener

1026 Views

2 replies

0 likes

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  • 2 replies
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All Shuffle All the Time Despite Premium Account

I have a premium account, but when I play most albums and playlists, they play on shuffle. How do I make an album play straight through?

Newbie

I have a premium account, but when I play most albums and playlists, they play on shuffle. How do I make an album play straight through?

Amarro

Community Legend

1758 Views

1 replies

0 likes

Shuffle play
  • 1758 Views
  • 1 replies
  • 0 likes