Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Please see below the most popular frequently asked questions.
Loading article...
Loading faqs...
Please see below the current ongoing issues which are under investigation.
Loading issue...
Loading ongoing issues...
Hey guys.
As a long time premium user and daily user I need some help...
After updating IOS the playlists and songs won't sync at all.
iPhone 5S with iOs 7.1(11D167)
16gb with 5.5gb free
Spotify app Version 0.9.4.25
~160 Playlists of various sizes
Tried so far.
Basically I've tried everything I've found in the forum and the suggestions from staff.
- Log in/out
- Reinstall app.
- Restart iPhone.
- Hard reboot (home+lockbutton)
- Resetting account password
- Updating subscription
- Change of wifi
- Sync over 2g/3g/4g
- Change of quality (usually use high)
- Removed and readded to list of 3 devices for sync
- Created new playlist to try updating cache(?)
This has been done several times in different orders but without luck.
Streaming and browsing works fine.
Computer and iPad on the same network syncs without problem.
Sometimes it seems like it tries to start the sync, showing "Syncing 1 out of 1000" etc but with the "1000" decreasing in numbers and then the "syncbar" dissapears.
At the moment 0 songs are synced.
Only thing I didn't try yet is to reset the phone to an older backup and reinstall/reupdate the iOS.
Edit: Local files syncs fine with cable connected to the computer.
Any ideas?
Thanks
Regards
Marcus
Peter
Spotify Community Mentor and Troubleshooter
Spotify Last.FM Twitter LinkedIn Meet Peter Rock Star Jam 2014
If this post was helpful, please add kudos below!
Nope I tried that but without success.
- Removed and readded to list of 3 devices for sync
It does however say Operating System iPhone6,2 which is not correct, not sure if it's a compatibility issue?
Peter
Spotify Community Mentor and Troubleshooter
Spotify Last.FM Twitter LinkedIn Meet Peter Rock Star Jam 2014
If this post was helpful, please add kudos below!
Oh I thought it was refering to the iOS.
Like I said local files will sync immediately but stops when it comes to the other songs.
Was in contact with support.
Another account would sync perfectly on the phone so it was an account issue of some sort.
Either way something was done cause now it works!
Thanks for the help!
//Marcus
Hey there you, Yeah, you! 😁 Welcome - we're glad you joined the Spotify Community! While you here, let's have a fun game…