Your Music not loading

[Barbersnapper]

My music is not loading.  All I'm getting is the 3 dots on the screen continually running.  Any solutions to resolving this problem?  Only started happening a couple of days ago.  I've shut down the App, tried reloading it from the App Store, I've stopped and started the iPad.  Still nothing.  

Any help,would be appreciated.  

[Mara_F]

Hi @Barbersnapper! 

Thanks for getting in touch with our Community.

Can you send us the following info: 

1. iOS version.
2. Screenshot of what you're getting. 
3. Is this happening over WiFi or 3G/4G? 

In the meantime, try restarting your device by holding Home + Lock for 10 seconds. Does that help?

Hope to hear back from you soon.