Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Please see below the most popular frequently asked questions.
Loading article...
Loading faqs...
Please see below the current ongoing issues which are under investigation.
Loading issue...
Loading ongoing issues...
Get help with Spotify for iOS devices
As of Spotify 8.9.xx and newer I can't control the volume on my iPhone when casting to a Chromecast device. I need to go into the slider inside the Spotify app to change the volume. This is not an iOS or apple issue:My non working version of Spotify ...
It is now easier to import Local Files into the Spotify iOS app through the Files app on your iOS device. A computer and WiFi network are not required to use this new import method. This means that you can now import Local Files into the Spotify iOS ...
MattSuda
Whenever I search for a song and play one, it only plays that one and shuffles through any of the other search results even after I cancel out the search. I've tried re-shuffling but it just reorders the other search results and not all the songs I'v...
Hi!Is there any way to make the font size larger on the timer numbers on an Ipod touch? I've already changed the font size setttings in the Ipod....TIA!
How come I can't play some songs on Spotify it just says that I can't
Hi all,Yesterday in the evening, I've listened ro my Offline-Albums (fully marked as green/offline). Over Night, my Iphone 5 was completely switched off. This morning, after starting the phone, my Spotify-Account was logged off (username and PW requi...
HI, I have spotify premium, and i am having a recurring issue with the app restarting when playing my offline playlist. It seems to happen after switching between online mode and back to offline. I have reinstalled the a number of times and the probl...
Hi There, I automatically download all the songs from my Discover Weekly playlist to my iphone but I don't save them to my library. I assumed they would be saved in my downloaded section but I don't see them there. Are they hidden somewhere else that...
Hi there,I've seen conflicting answers on whether or not private mode means Spotify doesn't pay attention to your listening history.In an article a Spotify representative said"Use “private mode” if you don’t want Spotify to pay attention. “Maybe your...
Hi everyone,since two releases ago, i am not able to load the playlists on my BMW iDrive anymore, it just says "loading, please wait..." Is this a known issue ? I tried reinstalling the App, didn't solve the issue. Device: iPhone 6s, latest iOS
Whenever I finish with a song queue, whether it be in a playlist or not, it sends me to some random song from the same or similar genre. Quite simply I just want to be able to finish a playlist and trust that the music will stop as well. Any advice, ...
Hi,I've been using Spotify on my iPhone for years but suddenly it uses up data faster than normal. I've checked the settings in Spotify and I have the same settings as I've always had, normal sound quality and so on.An hour of streaming Spotify has a...
So i have a regular premium subscription in my accaunt with my card and i want to get the family subscription. Should a log out of the regular? Or i can change without stopping my regular subscription??
Hi my daily mixes recently updated and gave me new ones but when I go to play them I'm getting a error message x I can play daily mix 2 & 3 as they were the only ones I had until recently x I'm using the Spotify app on an iPhone 6s plus with ISO 10.2...
Hi all, I´m having problems getting Spotify Connect to work on my DAB-radio Argon Inet2. I'm running the Spotify on latest version of IOS8, and latest version of the Spotify-app for IOS8. I¨m also running latest firmware on the Argon radio. My wirele...
When I start to play a song in search mode, a totally different song comes on afterwards, like "radio mode" based on the song I first played. I never wanted that. Just to play the next song in order. Fix it back plz!(IOS version 9.3.5)
The daily mix is one of my favourite new features but I have to trigger it from my phone, which obviously means pulling over, which is very annoying
Hallo Community,Spotify bucht bei mir Monatlich 9,99€ ab. Jedoch weiß ich nicht, welches Spotify Konto Premium hat. Kann ich das bei der Rechnung herausfinden?
In the Spotify app it gave me the chance to get the Spotify 7 day free trial and when I clicked on it, it showed me what premium offers but didn't give me my free trial. Help?
Buenas tardes, Espero se encuentren bien sólo quiero saber si alguien, sabe cuando estará disponible la opcion de visualizar las letras de las canciones o si definitivamente nunca estarán. Espero puedan apoyarme y gracias por su atención.
Does anyone else find the volume output of Spotify when using over bluetooth in the car is super low? Mine maxes out much quieter than I normally listen to music. It just started doing this. Any help appreciated!
I downloaded several songs to Spotify and they work fine on my laptop, but they don't even show up on my phone. Sometimes, I'll skip through songs on a playlist the files are on, and they'll show up for a second before switching to a different song, ...