can no longer control music through steering wheel

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can no longer control music through steering wheel

Music Fan
This has been going on for me for well over a year now, I can play Spotify through my usb cable when it’s plugged into my car but since over a year ago I am unable to use the steering wheel controls to skip a song and the song title no longer displays on the dashboard. I’ve uninstalled Spotify etc. I have to skip a song manually which is obviously not very safe. Any help would be most grateful. I have an iPhone 8.
27 Replies
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Re: can no longer control music through steering wheel

Moderator
Moderator

Hey @Shel_15.

 

Thanks for reaching out to us about this in the Community 🙂

 

Could you confirm for us the make and model of your car, as well as whether you're connecting your phone to your car via the Connect feature of via Bluetooth?

 

Once we have that, we can take a closer look.

 

Thanks! We'll be looking out for your reply.

PeterModerator
 
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Re: can no longer control music through steering wheel

Music Fan
Hello

It’s is a 2013 KA ford.
I connect my phone from usb as I always have done, used to work fine showing up the song name and allowing me to control through the steering wheel. But now it doesn’t, although you can still listen through usb.
Michelle
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Re: can no longer control music through steering wheel

Moderator
Moderator

Hey @Shel_15.

 

Thanks for getting back to us 🙂

 

This should now be fixed, as mentioned in this thread.

 

Let us know if you're still experiencing problems and we'll take a closer look 😉

PeterModerator
 
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Re: can no longer control music through steering wheel

Music Fan
Thank you, it is not however. I have an iPhone, as mentioned when plugging my phone into the USB port in my KA the song title would come up on the dashboard and I was able to skip tracks using the steering wheel. I can still play music through the usb but no longer can skip tracks.
Michelle
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Re: can no longer control music through steering wheel

Moderator
Moderator

Hey @Shel_15.

 

Thanks for getting back to us.

 

We've created a new Ongoing Issue thread and we're continuing to investigate this issue.

 

Make sure to head here - we'll keep you posted in the thread.

 

Thanks!

PeterModerator
 
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Re: can no longer control music through steering wheel

Casual Listener

Same, been having the issue for a while and it bums me out 

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Re: can no longer control music through steering wheel

Casual Listener

Did this ever get resolved for you Michelle?
I'm having the exact same issue..

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Re: can no longer control music through steering wheel

Music Fan
Never! I’ve had the problem for about 3 years now!
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Re: can no longer control music through steering wheel

Casual Listener

How frustrating is it! I've had to start skipping songs manually. I thought it was my phone lead at first but that's all functioning normally. My songs have stopped appearing on the dashboard too like yours.. I was hoping it was some software issue with spotify but if it hasn't been resolved in three years I don't have much hope!

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