Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

iOS (iPhone, iPad)

Get help with Spotify for iOS devices

Start a topic

Forum Posts

iOS Local Files: Easier import with the Files app

It is now easier to import Local Files into the Spotify iOS app through the Files app on your iOS device. A computer and WiFi network are not required to use this new import method. This means that you can now import Local Files into the Spotify iOS ...

Files app icon.png
  • Spotify Star
  • Spotify Star
  • 31mwp7shpmdorxy6haqf
  • Spotify
  • 50257 Views
  • 15 replies
  • 36 likes
  • 50257 Views
  • 15 replies
  • 36 likes

Superuser Contribution Album radio randomly starts playing midway through an album playing in order

PlanPremiumCountryCanadaDeviceiPhone XSOperating SystemiOS 15.5 My Question or IssueOccasionally while playing an album in order (from start to finish), the album’s radio will begin playing after the third or fourth song.

  • Newbie
  • Plan Premium Country Canada Device iPhone XS Operating System iOS 15.5   My Question or Issue Occasionally while playing an album in order (from start to finish), the album’s radio wil...
  • AlejaR
  • Moderator
  • 685 Views
  • 6 replies
  • 1 likes
  • 685 Views
  • 6 replies
  • 1 likes

Superuser Contribution Music slows down when put into noise cancellation

This just started after I got my AirPods Pro replaced. Ever time I put my AirPods Pro into noise cancellation mode or transparency mode it slows my music down for a couple seconds then speeds up for a couple seconds trying to play where it left off. ...

  • Regular
  • This just started after I got my AirPods Pro replaced. Ever time I put my AirPods Pro into noise cancellation mode or transparency mode it slows my music down for a couple seconds  then speeds u...
  • AlejaR
  • Moderator
  • 4243 Views
  • 17 replies
  • 3 likes
  • 4243 Views
  • 17 replies
  • 3 likes

Superuser Contribution [iOS][Your Library] Stop pushing content down when downloading songs to device

Whenever I have a large number of songs downloading to my phone the top of the screen expands every time a new song begins to download. This causes all the content to move up and down, making it difficult to tap/select something on the screen accurat...

  • Newbie
  • Whenever I have a large number of songs downloading to my phone the top of the screen expands every time a new song begins to download.    This causes all the content to move up and down,...
  • OscarDC
  • Moderator
  • 216 Views
  • 1 replies
  • 0 likes
  • iOS
    Your Library
  • 216 Views
  • 1 replies
  • 0 likes

Superuser Contribution When i switch apps, music stops temporarily, as if buffering.

I'm on an iPhone seven, premium account. Everytime i switch apps or turn off my phone, the music stops for almost a full second, then plays again as if it's buffering. I'm thinking it has something to do with me playing at very high quality but i'm n...

  • Casual Listener
  • I'm on an iPhone seven, premium account. Everytime i switch apps or turn off my phone, the music stops for almost a full second, then plays again as if it's buffering. I'm thinking it has something t...
  • jewmaz
  • Casual Listener
  • 4176 Views
  • 13 replies
  • 3 likes
  • 4176 Views
  • 13 replies
  • 3 likes

Superuser Contribution Podcast not playing on Apple TV

Hello team,For quite some time now, it’s been very difficult to listen to podcast on Apple TV. Have you aware of the issue? I am running TV OS 15.6 and Spotify 2.197.I first though the issue appeared when playing using Spotify Connect to my Apple TV,...

  • Composer
  • Hello team, For quite some time now, it’s been very difficult to listen to podcast on Apple TV. Have you aware of the issue?   I am running TV OS 15.6  and Spotify 2.197. I first thoug...
  • AlejaR
  • Moderator
  • 1381 Views
  • 4 replies
  • 0 likes
  • apple TV
    podcast
  • 1381 Views
  • 4 replies
  • 0 likes

Superuser Contribution Questions regarding the mobile app - iPhone 7

1. is there a way to shuffle only the songs of a single artist/band from one of my playlists while on the mobile app? or is this only possible on a computer? on a computer, you can type in an artist/band in the search bar of a playlist and shuffle th...

  • Casual Listener
  • 1. is there a way to shuffle only the songs of a single artist/band from one of my playlists while on the mobile app? or is this only possible on a computer? on a computer, you can type in an artist/...
  • Dian
  • Spotify Legend
  • 197 Views
  • 1 replies
  • 0 likes
  • 197 Views
  • 1 replies
  • 0 likes

Superuser Contribution How do I add songs to the main library? and how to shuffle all songs?

It's really annoying to add each song to a playlist. How can I just add it? There's a download on top of albums but it will download all songs and I need only one. There's no plus sign next to each songs like Apple Music, that would've saved a lot of...

  • Visitor
  • It's really annoying to add each song to a playlist. How can I just add it? There's a download on top of albums but it will download all songs and I need only one. There's no plus sign next to each s...
  • Dian
  • Spotify Legend
  • 15058 Views
  • 6 replies
  • 0 likes
  • 15058 Views
  • 6 replies
  • 0 likes

Solved!! spotify plays songs even when its closed.

Sometimes I go to readjust my AirPods which activates the touch button on it. This would be okay and not a problem but it is because Spotify keeps playing the songs as if I'm on the app. The touch button means play/stop so it plays the songs, but I d...

  • Casual Listener
  • Sometimes I go to readjust my AirPods which activates the touch button on it. This would be okay and not a problem but it is because Spotify keeps playing the songs as if I'm on the app. The touch bu...
  • Loxer
  • Community Legend
  • 6432 Views
  • 3 replies
  • 0 likes
  • 6432 Views
  • 3 replies
  • 0 likes

Why aren't downloaded albums playable on poor WIFI/4G networks?

PlanPremiumCountryUK DeviceiPhone XROperating SystemiOS 15.5 My Question or IssueI work on an offshore oil rig far from any cellular network so rely on WiFi only. The internet isn't the greatest for all onboard to start with but I can't understand wh...

  • Newbie
  • Plan Premium Country UK   Device iPhone XR Operating System iOS 15.5   My Question or Issue I work on an offshore oil rig far from any cellular network so rely on WiFi only. The ...
  • Loxer
  • Community Legend
  • 192 Views
  • 1 replies
  • 0 likes
  • 192 Views
  • 1 replies
  • 0 likes

Superuser Contribution TouchTunes cannot connect to Spotify (error page)

When trying to connect Spotify with my TouchTunes app account, the Spotify website comes up with an error page and is then stuck on it. I’ve tried connecting/logging in to Spotify both via email and through Facebook but I’m taken to the same error pa...

  • Casual Listener
  • When trying to connect Spotify with my TouchTunes app account, the Spotify website comes up with an error page and is then stuck on it.   I’ve tried connecting/logging in to Spotify both via e...
  • rocco165
  • Visitor
  • 5692 Views
  • 16 replies
  • 2 likes
  • 5692 Views
  • 16 replies
  • 2 likes

Superuser Contribution liked songs not playing

PlanPremiumCountryUnited Kingdom DeviceiPhone 8 Operating Systemios 14 My Question or Issuei have 10 000 + songs in my “liked songs” and i can not play them directly / even use shuffle play. i’m not sure why, maybe cause my library is too large? idk ...

  • Newbie
  •   Plan Premium Country United Kingdom  Device iPhone 8  Operating System ios 14   My Question or Issue i have 10 000 + songs in my “liked songs” and i can not play them...
  • Eni
  • Moderator
  • 14352 Views
  • 14 replies
  • 0 likes
  • 14352 Views
  • 14 replies
  • 0 likes

Superuser Contribution CANVAS MENU WON'T SHOW ON MY IPOHNE

PlanPremiumCountryIndonesiaDeviceIphone XOperating SystemiOS 15.6 My Question or Issuemy canvas menu won't show on my Spotify account please check i already link my Spotify account with my Spotify artist.

  • Newbie
  • Plan Premium Country Indonesia Device Iphone X Operating System iOS 15.6   My Question or Issue my canvas menu won't show on my Spotify account please check i already link my Spotify a...
  • Alex
  • Spotify Legend
  • 257 Views
  • 1 replies
  • 0 likes
  • 257 Views
  • 1 replies
  • 0 likes

Superuser Contribution Spotify for old phone

I am looking to buy an old iPhone. Which iPhone is the oldest I can buy, and still be able to get a functioning spotify-app? It is okay if I don't get to download the newest version - i just need a functioning one. Will an iPhone 6 be okay?

  • Visitor
  • I am looking to buy an old iPhone. Which iPhone is the oldest I can buy, and still be able to get a functioning spotify-app? It is okay if I don't get to download the newest version - i just need a f...
  • Dian
  • Spotify Legend
  • 596 Views
  • 1 replies
  • 0 likes
  • 596 Views
  • 1 replies
  • 0 likes

Superuser Contribution Hearing music while playing game from AppStore

Hey guys, I'd like to hear Music on my iPhone 6 while playing a game from the App Store. Unfortunately Spotify stops automatically as my phone (obviously) tries to play the sound of the game. Restarting my iPhone and just turning off the sound ingame...

  • Newbie
  • Hey guys,   I'd like to hear Music on my iPhone 6 while playing a game from the App Store. Unfortunately Spotify stops automatically as my phone (obviously) tries to play the sound of the...
  • Alex
  • Spotify Legend
  • 845 Views
  • 2 replies
  • 3 likes
  • 845 Views
  • 2 replies
  • 3 likes

Superuser Contribution Expanding Spotify Use

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueOkay. First, I am "technology challenged." A genuine dolt. But here is my question. I have a ...

  • Casual Listener
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue Okay. F...
  • Eni
  • Moderator
  • 171 Views
  • 1 replies
  • 0 likes
  • 171 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution My music will pause itself and not play

PlanPremiumCountryUnited StatesDeviceiPhone XROperating SystemIOS 14.6 My Question or IssueThis has happened just after the recent update to Spotify on IOS and it’s making the app unusable. Recently my music hasn’t been playing correctly, when a song...

  • Casual Listener
  • Plan Premium Country United States Device iPhone XR Operating System IOS 14.6   My Question or Issue This has happened just after the recent update to Spotify on IOS and it’s making th...
  • AdamDamon
  • Spotify Star
  • 809 Views
  • 5 replies
  • 0 likes
  • 809 Views
  • 5 replies
  • 0 likes

Superuser Contribution Trouble sharing playlist

PlanFreeCountryUS Device(iphone 13 pro max)For some reason i’m having a heck of a time just simply sharing a playlist. Every time I share my playlist it gets sent as an invitation to collaborate on a playlist and that isn’t what i want.

  • Newbie
  • Plan Free Country US   Device (iphone 13 pro max) For some reason i’m having a heck of a time just simply sharing a playlist. Every time I share my playlist it gets sent as an invitation ...
  • Elena
  • Moderator
  • 229 Views
  • 1 replies
  • 0 likes
  • 229 Views
  • 1 replies
  • 0 likes

Superuser Contribution Iphone 13 spotify blackscreen

hi there i just recently purchased an iphone 13 pro and im having trouble opening up my spotify, it always leads to black screen only. i have latest os and app. ive also tried restarting, uninstalling and installing again many times but its still not...

  • Newbie
  • hi there i just recently purchased an iphone 13 pro and im having trouble opening up my spotify, it always leads to black screen only.   i have latest os and app. ive also tried restarting, un...
  • Alex
  • Spotify Legend
  • 428 Views
  • 1 replies
  • 1 likes
  • 428 Views
  • 1 replies
  • 1 likes

AppleTV app and screensaver issue

Hey Spotify team, I LOVE you AppleTV app, but there is one serious, device ruining behavior it has. I have an OLED TV and for whatever reason, your app will not let the screensaver kick in. I have to back all the way out to the home screen to get it ...

  • Visitor
  • Hey Spotify team,   I LOVE you AppleTV app, but there is one serious, device ruining behavior it has.  I have an OLED TV and for whatever reason, your app will not let the screensaver kic...
  • okEric
  • Music Fan
  • 2096 Views
  • 4 replies
  • 7 likes
  • 2096 Views
  • 4 replies
  • 7 likes

Superuser Contribution In a group listen. Playlist reshuffles after every song finishes

as title says pretty much. In a group listening session I’ll glance at the queue to see what songs coming on next then right as the current song ends Spotify shuffles the playlist and plays a random song. This only seems to happen when I’m doing a gr...

  • Visitor
  • as title says pretty much. In a group listening session I’ll glance at the queue to see what songs coming on next then right as the current song ends Spotify shuffles the playlist and plays a random ...
  • Vasil
  • Moderator
  • 230 Views
  • 1 replies
  • 0 likes
  • 230 Views
  • 1 replies
  • 0 likes