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iOS (iPhone, iPad)

Get help with Spotify for iOS devices

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Forum Posts

Solved!! How to play the "Eat this playlist"

Do i have to get premium to do it?And i have the latest version which is 8.8.44.527 but i still cant see the option

Newbie

Gigiii

Visitor

226005 Views

53 replies

13 likes

  • 226005 Views
  • 53 replies
  • 13 likes

Volume buttons on device don't work when casting

As of Spotify 8.9.xx and newer I can't control the volume on my iPhone when casting to a Chromecast device. I need to go into the slider inside the Spotify app to change the volume. This is not an iOS or apple issue:My non working version of Spotify ...

Roadie

mtollhouse

Roadie

151528 Views

506 replies

108 likes

  • 151528 Views
  • 506 replies
  • 108 likes

iOS Local Files: Easier import with the Files app

It is now easier to import Local Files into the Spotify iOS app through the Files app on your iOS device. A computer and WiFi network are not required to use this new import method. This means that you can now import Local Files into the Spotify iOS ...

Spotify Star

Rastereyes

Casual Listener

106163 Views

19 replies

38 likes

  • 106163 Views
  • 19 replies
  • 38 likes

Superuser Contribution Volume constantly changing when using spotify connect

PlanPremium CountryUSADeviceiPhone 13 miniOperating SystemiOS 16.0 My Question or IssueI am connected to a receiver with Spotify connect to play music. Every second the volume bar appears on my phone attempting to change the volume but it stays at th...

Newbie

Plan Premium  Country USA Device iPhone 13 mini Operating System iOS 16.0   My Question or Issue I am connected to a receiver with Spotify  connect to play music. Every secon...

MihailY

Moderator

1321 Views

4 replies

2 likes

  • 1321 Views
  • 4 replies
  • 2 likes

Superuser Contribution When I try to play my playlist on shuffle, it repeats the same song?

I try to play my playlist on shuffle, but it keeps repeating the same song even though repeat is off. I’ve tried skipping and occasionally it’ll play another, but then it’ll just go back to the first song after the second is done. Even in the “Next” ...

Newbie

I try to play my playlist on shuffle, but it keeps repeating the same song even though repeat is off. I’ve tried skipping and occasionally it’ll play another, but then it’ll just go back to the first...

AlejaR

Moderator

318 Views

1 replies

0 likes

  • 318 Views
  • 1 replies
  • 0 likes

Superuser Contribution Video Freeze JRE APP

PlanPremiumCountry Spain DeviceIphone 13Operating SystemiOS 16 My Question or IssueGood morning from Barcelona folks, my problem is that when i download or try to watch a JRE podcast from my phone, the video starts for like 3-4 seconds and then it fr...

Casual Listener

Plan Premium Country Spain   Device Iphone 13 Operating System iOS 16   My Question or Issue Good morning from Barcelona folks, my problem is that when i download or try to watch ...

AlejaR

Moderator

825 Views

5 replies

0 likes

  • 825 Views
  • 5 replies
  • 0 likes

Superuser Contribution Spotify Pausing Every 30 Seconds

PlanIndividual PremiumCountryUSADeviceiPhone 11Operating SystemiOS 16.0 My Question or IssueMy spotify keeps pausing every 30 seconds. I have offloaded the app, changed my password, cleared cache, done a background refresh, delete turned off phone th...

Casual Listener

Plan Individual Premium Country USA Device iPhone 11 Operating System iOS 16.0   My Question or Issue My spotify keeps pausing every 30 seconds. I have offloaded the app, changed my pa...

BardzyBear

Casual Listener

848 Views

2 replies

1 likes

  • 848 Views
  • 2 replies
  • 1 likes

Superuser Contribution Playlist picture is super grainy when I share on instagram/snapchat stories

When I share my own spotify artist playlist to my instagram and snapchat story the playlist profile picture is extremely grainy and barely visible. I tried doing the same thing with popular playlists and their pictures are not grainy. I also tried to...

Newbie

When I share my own spotify artist playlist to my instagram and snapchat story the playlist profile picture is extremely grainy and barely visible. I tried doing the same thing with popular playlists...

Vasil

Moderator

277 Views

1 replies

0 likes

  • 277 Views
  • 1 replies
  • 0 likes

Superuser Contribution Trying to use same debit card to pay for premium for a different account

Trying to pay on the same debit card I used for another another account but already ended that one and want to use the same card on a new account

Visitor

Trying to pay on the same debit card I used for another another account but already ended that one and want to use the same card on a new account

MihailY

Moderator

224 Views

1 replies

0 likes

  • 224 Views
  • 1 replies
  • 0 likes

Superuser Contribution I can’t sign in using my google.

Every time I try to log in via the app it keeps giving me an error saying „You can only use Spotify abroad for 14 days. Update your location at Spotify.com to continue using it.“ When I log in through the website on safari though, it has no problem l...

Visitor

Every time I try to log in via the app it keeps giving me an error saying „You can only use Spotify abroad for 14 days. Update your location at Spotify.com to continue using it.“ When I log in throu...

Kiril

Moderator

320 Views

1 replies

0 likes

  • 320 Views
  • 1 replies
  • 0 likes

Playlist 100 songs on Apple watch

Hi, I'm now able to download 100 songs per playlist on my Apple Watch, instead of 50. I can't find any news on this, does anyone have more info on this?

Casual Listener

Hi, I'm now able to download 100 songs per playlist on my Apple Watch, instead of 50. I can't find any news on this, does anyone have more info on this?

695 Views

0 replies

0 likes

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  • 0 replies
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Superuser Contribution [“something went wrong”] can’t access my profile on mobile

 PlanFree/Premium CountryHungaryDevice(iPhone 11 pro) There is an error when i try to access my profile on mobile. When i try it comes up "Sorry, something went wrong." I logged off then logged back on and it didnt make a difference, i also reinstall...

Casual Listener

  Plan Free/Premium   Country Hungary Device (iPhone 11 pro)   There is an error when i try to access my profile on mobile. When i try it comes up "Sorry, something went wrong." I ...

Eni

Moderator

10004 Views

19 replies

0 likes

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  • 19 replies
  • 0 likes

Superuser Contribution Lyrics sharing is cut off

When I try to share lyrics, the song title is cut off at the top and bottom of the letters, so you can only see the middle of the letters. I’ve tried everything. Restarting my phone, deleting and redownloading the app, updating the app, I even finall...

Newbie

When I try to share lyrics, the song title is cut off at the top and bottom of the letters, so you can only see the middle of the letters. I’ve tried everything. Restarting my phone, deleting and red...

Eni

Moderator

715 Views

2 replies

0 likes

  • 715 Views
  • 2 replies
  • 0 likes

Crossfade for Apple Watch

Hello - A great feature on Spotify is Crossfade, so songs overlap at the end/beginning, and you don't have a silence gap between tracks. This is especially useful when working out. I know this issue has been brought up before and it did not receive e...

Newbie

Hello - A great feature on Spotify is Crossfade, so songs overlap at the end/beginning, and you don't have a silence gap between tracks. This is especially useful when working out. I know this issue ...

836 Views

0 replies

10 likes

  • 836 Views
  • 0 replies
  • 10 likes

Superuser Contribution First song keeps repeating in custom playlist

PlanFreeCountryAustraliaDeviceiPad Pro 2nd Gen 2020Operating SystemiOS 16My Question or IssueI’ve had Spotify for a few years but I’ve started to get this issue around a week ago. Whenever I try to listen to my custom playlist the first few songs rep...

Visitor

Plan Free Country Australia Device iPad Pro 2nd Gen 2020 Operating System iOS 16 My Question or Issue I’ve had Spotify for a few years but I’ve started to get this issue around a week ago....

Alex

Spotify Legend

995 Views

1 replies

0 likes

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  • 1 replies
  • 0 likes

Superuser Contribution IOS quantizes volume increments of 5 (0-5-10) Way to loud.

When using the Spotify app volume can only increase in steps of 5so 4,5,6,7 is rounded to app value 5. 8,9,10,11,12 is rounded to app value 10.basically leaving 3 volumes available on the speaker device 0,5,10 where 0 is no volume, 5 is to soft, 10 i...

Newbie

When using the Spotify app volume can only increase in steps of 5 so 4,5,6,7 is rounded to app value 5. 8,9,10,11,12 is rounded to app value 10. basically leaving 3 volumes available on the speaker...

OscarDC

Moderator

450 Views

1 replies

0 likes

  • 450 Views
  • 1 replies
  • 0 likes

Superuser Contribution Song timer quits when I’m viewing full lyrics on my iPad first gen.

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue

Visitor

Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue  

Dian

Spotify Legend

252 Views

1 replies

0 likes

  • 252 Views
  • 1 replies
  • 0 likes

Superuser Contribution Black Sabbath

There must be a glitch in the app where the Black Sabbath albums Headless Cross, Tyr, Cross Purposes, and Forbidden are not available. Is anybody else having this issue? Spotify should patch this rq

Visitor

There must be a glitch in the app where the Black Sabbath albums Headless Cross, Tyr, Cross Purposes, and Forbidden are not available. Is anybody else having this issue? Spotify should patch this rq

Alex

Spotify Legend

661 Views

1 replies

0 likes

  • 661 Views
  • 1 replies
  • 0 likes

How to reinstall spotify on ipod touch 3rd generation

PlanPremiumDevice(iPod touch, 3rd generation)Operating System(iOS) My Question or IssueHi,I was using Spotify up until last month (i.e. February 2021) on my iPod Touch 3rd Generation. I could play all the music without any problem. However, suddenly ...

Regular

Plan Premium Device (iPod touch, 3rd generation) Operating System (iOS)   My Question or Issue Hi, I was using Spotify up until last month (i.e. February 2021) on my iPod Touch 3rd Gene...

jessuckapow

Casual Listener

4227 Views

5 replies

0 likes

compatibility
installing old versions
ipod touch
  • 4227 Views
  • 5 replies
  • 0 likes

Premium Abo for Pensioners over 70

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue

Newbie

Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue  

236 Views

0 replies

0 likes

  • 236 Views
  • 0 replies
  • 0 likes