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Remove enhance feature

Remove enhance feature

Keeps reverting to enhanced very annoying and not needed or wanted very unhelpful
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8 Replies

Hey,

 

Thanks for reaching out.

 

Can you please provide a bit more info about your issue, so we can investigate further? Also, have you tried reinstalling the app to see if that fixes it?

 

Keep us posted.

MihailYModerator
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When I open Spotify on my phone and go to play my liked playlist the enhanced feature is automatically on, if I reopen it again it  reverts to enhanced. Not something I enjoy using. Continuously having to change it back. Stupid function. And yes I have tried reinstalling the app 

Hi @Hyber

 

Thanks for your reply. 

 

Could you try logging out and then logging back in twice in a row? We know it sounds odd, but this will trigger a sync between your account and phone. 

 

If this doesn't do the trick, would you mind asking a friend or a relative to log in to their account on your phone to check if the same happens with a different account?

 

We'll be on the lookout. 

EniModerator
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“Music acts like a magic key, to which the most tightly closed heart opens.”– Maria von Trapp

Tried your suggestion. didn’t work. enhanced feature still on as a default. Logged in and out twice. Not a solution.

Hey @Hyber,

 

Thanks for getting back to us. 

 

Does the issue occur on a different device with your account or with a different account on your device? Would you mind trying what @Eni suggested in the previous reply? This will helps us understand if the issue is account related or not. 

 

Let us know how it goes.

LyubkaModerator
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Only on iPhone not on computer and I have tried @Eni suggested logging in and out twice consecutively didn’t work.

Hey @Hyber,

 

Thanks for the reply.

 

Could you try a different account on your device ? Is the Enhanced feature on by default with a different account?

 

Keep us posted,

 

Cheers!

DianModerator
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reinstalled app now enhanced feature so off

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