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Please see below the most popular frequently asked questions.

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iOS (iPhone, iPad)

Get help with Spotify for iOS devices

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Forum Posts

iOS Local Files: Easier import with the Files app

It is now easier to import Local Files into the Spotify iOS app through the Files app on your iOS device. A computer and WiFi network are not required to use this new import method. This means that you can now import Local Files into the Spotify iOS ...

Files app icon.png
  • Spotify Star
  • Spotify Star
  • 31mwp7shpmdorxy6haqf
  • Spotify
  • 50476 Views
  • 15 replies
  • 36 likes
  • 50476 Views
  • 15 replies
  • 36 likes

Superuser Contribution Where is the queue on iPad?

HelloNot sure is this a bug on the iPad version but where can the queue be located? I can add to it from iPad but I can't see it to rearrange as I can on the iPhone.

  • Music Fan
  • Hello Not sure is this a bug on the iPad version but where can the queue be located? I can add to it from iPad but I can't see it to rearrange as I can on the iPhone.
  • NickLemmer
  • Casual Listener
  • 7918 Views
  • 3 replies
  • 1 likes
  • 7918 Views
  • 3 replies
  • 1 likes

Spotify Connect does not connect with Sonos

PlanPremiumCountryGermanyDeviceiPhone XS Operating System15.5My Question or Issue Unfortunately, there are currently always connection problems with Spotify Connect and the current variant of the app for iOS. I use a Sonos system with One SL and Roam...

  • Casual Listener
  •   Plan Premium Country Germany Device iPhone XS  Operating System 15.5 My Question or Issue   Unfortunately, there are currently always connection problems with Spotify Conn...
  • Meteorol11
  • Regular
  • 382 Views
  • 1 replies
  • 0 likes
  • 382 Views
  • 1 replies
  • 0 likes

Superuser Contribution (Bug report) Unable to create new playlist when connected to bluetooth

PlanPremiumCountryUSADeviceiPhone 8Operating SystemLatest iOSMy Question or IssueIm unable to create a new playlist when I’m connected to my car’s Bluetooth. I haven’t tried it connected to any other Bluetooth like headphones, but when I click “add t...

  • Casual Listener
  • Plan Premium Country USA Device iPhone 8 Operating System Latest iOS My Question or Issue Im unable to create a new playlist when I’m connected to my car’s Bluetooth. I haven’t tried it conn...
  • Eni
  • Moderator
  • 886 Views
  • 11 replies
  • 1 likes
  • 886 Views
  • 11 replies
  • 1 likes

Superuser Contribution spotify is just not working

PlanPremiumCountryusaDeviceiphone 10 Operating SystemiOS My Question or Issuemy spotify isnt working- it wasnt letting me play anythinig even if it was downloaded, so I deleted the app and reinstalled it and now I cant log in, it keeps saying there w...

  • Newbie
  • Plan Premium Country usa Device iphone 10  Operating System iOS    My Question or Issue my spotify isnt working- it wasnt letting me play anythinig even if it was downloaded,...
  • Dian
  • Spotify Legend
  • 438 Views
  • 3 replies
  • 0 likes
  • 438 Views
  • 3 replies
  • 0 likes

Solved!!Superuser Contribution The playlist is shown different on IPhone compared with Ipad.

PlanFreeCountry The Netherlands Device(iPhone 13)Operating System(iOS 15.5) My Question or Issue.When opening a playlist the view is different on the IPhone as on the IPad. I can’t see the playlist in detail and are not able to start any track in the...

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  • Visitor
  • Plan Free Country The Netherlands   Device (iPhone 13) Operating System (iOS 15.5)   My Question or Issue. When opening a playlist the view is different on the IPhone as on the IP...
  • user-removed
  • Not applicable
  • 631 Views
  • 2 replies
  • 0 likes
  • choose
    open
    view
  • 631 Views
  • 2 replies
  • 0 likes

Superuser Contribution iPhone XR unable to search - just says 'Loading'

PlanPremiumCountryUKDeviceiPhone XROperating SystemiOS 15.5 My Question or Issue Attempting to search or find item on playlist just stops with cycling white dots - text says "Loading" nothing happens. can clear cache after restart of phone, works onc...

  • Visitor
  • Plan Premium Country UK Device iPhone XR Operating System iOS 15.5   My Question or Issue   Attempting to search or find item on playlist just stops with cycling white dots ...
  • Vasil
  • Moderator
  • 242 Views
  • 1 replies
  • 0 likes
  • 242 Views
  • 1 replies
  • 0 likes

Solved!! Wont stop shuffling music

I already emailed them but wanted to get community feedback if anyone else had a similar problem. I have Premium.I search for say Foo Fighters.I make sure to type in the full band name and hit search.Instead of selecting the band at the top i select ...

  • Casual Listener
  • I already emailed them but wanted to get community feedback if anyone else had a similar problem. I have Premium. I search for say Foo Fighters. I make sure to type in the full band name and hit se...
  • Bittencourt
  • Spotify Star
  • 14374 Views
  • 13 replies
  • 0 likes
  • 14374 Views
  • 13 replies
  • 0 likes

Superuser Contribution iOS Application wont play songs in playlist

PlanPremiumCountryUnited StatesDeviceiPhone 12 Pro MaxOperating System(iOS 15.5) My Question or IssueWhen I create a radio station from a song, I am not able to play any of the songs from the playlist. When I tap on them, I see a "Not Playing" status...

  • Newbie
  • Plan Premium Country United States Device iPhone 12 Pro Max Operating System (iOS 15.5)   My Question or Issue When I create a radio station from a song, I am not able to play any of t...
  • Vasil
  • Moderator
  • 196 Views
  • 1 replies
  • 0 likes
  • 196 Views
  • 1 replies
  • 0 likes

Superuser Contribution iOS App - Pause on bluetooth headphones not working

Device iPhone 13Operating System iOS 15.5, Hi, I've got Poly Backbeat 3150 bluetooth headphones. I have the most irritating problem with the Spotify iOS (iPhone 13) app. The button on the headphones works fine to start playing, but it does not work t...

  • Regular
  • Device iPhone 13 Operating System iOS 15.5,   Hi, I've got Poly Backbeat 3150 bluetooth headphones. I have the most irritating problem with the Spotify iOS (iPhone 13) app. The butt...
  • OscarDC
  • Moderator
  • 2074 Views
  • 9 replies
  • 0 likes
  • 2074 Views
  • 9 replies
  • 0 likes

iPhone 6

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueHello there. I need help I’ve got IPhone 6 and I can’t download Spotify app. It’s saying I sh...

  • Newbie
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue Hello...
  • Billy-J
  • Spotify Star
  • 11159 Views
  • 1 replies
  • 0 likes
  • 11159 Views
  • 1 replies
  • 0 likes

Superuser Contribution Device Broadcast Status on iPad

PlanPremiumCountryIndonesiaDeviceiPad (6th generation)Operating SystemiPadOS 14.3 I'm using Spotify both on my Android phone and my iPad, and i have enabled the Device Broadcast Status on my Android so it can be shown on my Discord status. I have upd...

  • Newbie
  • Plan Premium Country Indonesia Device iPad (6th generation) Operating System iPadOS 14.3   I'm using Spotify both on my Android phone and my iPad, and i have enabled the Device Broadcas...
  • Dian
  • Spotify Legend
  • 21691 Views
  • 5 replies
  • 1 likes
  • Other
  • 21691 Views
  • 5 replies
  • 1 likes

Superuser Contribution Car mode for cyclists

hi!bike commuter here - when I’m riding my phone is mounted on the handlebars and I want to be able to have the simplified controls that pop up when connected to a car. basically the very big control buttons and a big heart.. I want to be able to qui...

  • Newbie
  • hi! bike commuter here - when I’m riding my phone is mounted on the handlebars and I want to be able to have the simplified controls that pop up when connected to a car.  basically the very bi...
  • Alex
  • Spotify Legend
  • 487 Views
  • 1 replies
  • 7 likes
  • 487 Views
  • 1 replies
  • 7 likes

Superuser Contribution Home page not loading

Everytime I load the app the home page doesn’t show anything, just a blank screen with the settings, notifications and history on. It loads on everything else I have like my iPad, laptop etc.

  • Regular
  • Everytime I load the app the home page doesn’t show anything, just a blank screen with the settings, notifications and history on. It loads on everything else I have like my iPad, laptop etc.
  • OscarDC
  • Moderator
  • 1062 Views
  • 1 replies
  • 1 likes
  • 1062 Views
  • 1 replies
  • 1 likes

Superuser Contribution [iOS][Other] Can’t exit the queue screen after clicking the queue on the iPad app

After checking the queue on the ipad app, there’s no way to exit the screen. The only way is to close the app completely open again. App version is 8.7.30.1342

  • Visitor
  • After checking the queue on the ipad app, there’s no way to exit the screen. The only way is to close the app completely open again.  App version is 8.7.30.1342
  • Alex
  • Spotify Legend
  • 286 Views
  • 1 replies
  • 0 likes
  • iOS
    Other
  • 286 Views
  • 1 replies
  • 0 likes

Superuser Contribution Spotify podcasts keep stopping on my phone

PlanFreeCountryUnited KingdomDevice(iPhone X)Operating System(iOS 15.5) My Question or IssueI mainly listen to podcasts while driving to work and back and recently they've just seemed to stop working. They'll play for about 10-15 seconds then stop fo...

  • Regular
  • Plan Free Country United Kingdom Device (iPhone X) Operating System (iOS 15.5)   My Question or Issue I mainly listen to podcasts while driving to work and back and recently they've ju...
  • Alex
  • Spotify Legend
  • 1498 Views
  • 7 replies
  • 0 likes
  • Podcasts
    Query
  • 1498 Views
  • 7 replies
  • 0 likes

Solved!! My published playlist does not show up when others search for it

HelloI made public one of my playlists about a month ago. It shows up on my iPad and on my desktop Windows PC and my iPhone as being public. The playlist has a unique name; when someone does a search for that exact name, the search results come back ...

  • Music Fan
  • Hello I made public one of my playlists about a month ago. It shows up on my iPad and on my desktop Windows PC and my iPhone as being public. The playlist has a unique name; when someone does a s...
  • dandv
  • Music Fan
  • 86096 Views
  • 20 replies
  • 4 likes
  • 86096 Views
  • 20 replies
  • 4 likes

Superuser Contribution Can’t reorder playlists iOS 15.5

PlanPremium FamilyCountry USA DeviceiPhone 11 ProOperating SystemiOS 15.5 My Question or IssueI can’t change the order of songs in my unsorted playlists using my iPhone 11 Pro with iOS 15.5. The desktop app, however, works fine. I have a family premi...

  • Roadie
  •   Plan Premium Family Country USA   Device iPhone 11 Pro Operating System iOS 15.5   My Question or Issue I can’t change the order of songs in my unsorted playlists using my...
  • OscarDC
  • Moderator
  • 953 Views
  • 9 replies
  • 0 likes
  • 953 Views
  • 9 replies
  • 0 likes

Superuser Contribution App crash after selecting four „not interested“

PlanPremiumCountryDE DeviceiPhone 13 Pro MaxOperating SystemiOS 15.5Spotify version8.7.40.1558 My Question or IssueWhen I select „not interested on this playlist“ four times, app is crashing. Reinstall and log out / login didn’t help. It always crash...

  • Music Fan
  • Plan Premium Country DE   Device iPhone 13 Pro Max Operating System iOS 15.5 Spotify version 8.7.40.1558   My Question or Issue When I select „not interested on this playlist“ ...
  • Dian
  • Spotify Legend
  • 815 Views
  • 13 replies
  • 0 likes
  • 815 Views
  • 13 replies
  • 0 likes

Superuser Contribution Unable to browse playlists in Car

PlanPremiumCountryUKDeviceIphone 11 ProOperating SystemiOS 15.5 My Question or IssueHello, I am unable to view playlists on the car. Whilst I does show the selected track that's playing, the only way I can view playlists is to use the phone which is ...

  • Visitor
  • Plan Premium Country UK Device Iphone 11 Pro Operating System iOS 15.5   My Question or Issue Hello,   I am unable to view playlists on the car. Whilst I does show the selected ...
  • Dian
  • Spotify Legend
  • 280 Views
  • 1 replies
  • 0 likes
  • 280 Views
  • 1 replies
  • 0 likes