help !

Reply

help !

MaxB13
Regular

my downloaded offline songs are constantly getting deleted and my account is auto signing out ! please help ASAP

11 Replies

Re: help !

Rock Star 16
Rock Star 16

Hey @MaxB13! Welcome to the community!

 

That's not cool. Let's get you back rocking again! Could you try to reinstall the Spotify app on your device? Also, what device and iOS version are you using Spotify with? Let me know! :)


All the best!

HuibRock Star 16
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Note: I'm not a Spotify employee.

Re: help !

MaxB13
Regular

hey,

 

i have tried to reinstall it before... i am using an iphone 6 with IOS 10.3 (beta i believe)

Re: help !

MaxB13
Regular
Hello ?

Re: help !

Rock Star 16
Rock Star 16

Hi @MaxB13!

Sorry for the delay! Could you remove all your offline devices here? Also, make sure you're on the latest stable iOS and Spotify version available. Let me know how it goes.

 

Have a nice weekend! :)

HuibRock Star 16
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Note: I'm not a Spotify employee.

Re: help !

MaxB13
Regular
There seems to be multiple of my one device and sadly cannot go back on IOS. Is there anyway to verify it something like that on your end so it won't keep logging me out? Thanks

Re: help !

Rock Star 16
Rock Star 16

Hey @MaxB13!

 

Bear in mind that I'm not a Spotify employee. You can remove all devices yourself on this page. Could you try to redownload your songs after that? Let me know how it goes!

Have a great weekend! :)

HuibRock Star 16
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
Note: I'm not a Spotify employee.

Re: help !

MaxB13
Regular
Ah thank you, didn't realize, sadly I have already tired it XD, still nothing! Thank you for all of yiur help

Re: help !

Rock Star 16
Rock Star 16

Hey!

Alright, could you remove all offline devices once more, and then reinstall the app on your phone? Let me know if it works after that!

Have a nice weekend! :)

HuibRock Star 16
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
Note: I'm not a Spotify employee.

Re: help !

Rock Star 16
Rock Star 16

Hey dude!

Are you still having issues? Have you tried the steps from my previous post? Let me know! :)

Have a great day!

HuibRock Star 16
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
Note: I'm not a Spotify employee.
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