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Solved!! Where has the What’s New feature gone?

On the latest version of Spotify on my iPad, it is no longer showing the What’s New option under my profile. This very usefully listed the new releases every day. Instead there is a new feature Listening Stats, which although somewhat interesting, do...

Regular

AD1231

Visitor

30014 Views

40 replies

9 likes

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  • 40 replies
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Solved!! Audio Glitching / Stuttering / Popping

PlanPremiumCountryUnited StatesDevice(iPhone 13 Pro Max)Operating System(iOS 18.1.1) My Question or IssueI have a strange issue with my Spotify where it skips when connected via Bluetooth and my iPhone. The audio will glitch and stutter. It becomes e...

Music Fan

piwikiwi1967

Newbie

94578 Views

115 replies

12 likes

Other
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iOS Troubleshooting Guide

We've gathered general troubleshooting steps for iOS devices in this guide. These are known to solve a variety of issues. Common issues: Spotify not playing Can’t hear any sound Spotify is offline Basic troubleshooting: Restart both the Spotify app a...

Moderator

976 Views

0 replies

0 likes

iOS
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Solved!! How to play the "Eat this playlist"

Do i have to get premium to do it?And i have the latest version which is 8.8.44.527 but i still cant see the option

Newbie

Onigirikii

Newbie

293654 Views

60 replies

15 likes

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  • 60 replies
  • 15 likes

iOS Local Files: Easier import with the Files app

It is now easier to import Local Files into the Spotify iOS app through the Files app on your iOS device. A computer and WiFi network are not required to use this new import method. This means that you can now import Local Files into the Spotify iOS ...

Spotify Star

Rastereyes

Casual Listener

123644 Views

19 replies

38 likes

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  • 19 replies
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why cant i listen to a whole folder on my iphone(shuffel button gone) / but on my mac or pc it works

since the last few updates the shuffelbutton for an whole folder is gone !! why did you do that ?greetingsalex

Casual Listener

since the last few updates the shuffelbutton for an whole folder is gone !! why did you do that ? greetings alex

alkurable

Casual Listener

471 Views

2 replies

0 likes

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  • 2 replies
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Solved!! Always "Downloading" Message

Awhile back I had 2 songs downloaded via desktop and put in playlists and my saved songs on iphone via local files, After which I got my phone resetted and also my Pc so those files are gone and now when I dl the playlist those songs were in it will ...

Regular

Awhile back I had 2 songs downloaded via desktop and put in playlists and my saved songs on iphone via local files, After which I got my phone resetted and also my Pc so those files are gone and now ...

Tom

Community Legend

4523 Views

3 replies

0 likes

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  • 3 replies
  • 0 likes

wrong facebook account

Somebody has linked his facebook account to my spotify account, and I can't change it back. When I try the 'connect to facebook'-button in my settings, I get an error message. It says to try again later but I've tried several times the past few days ...

Casual Listener

Somebody has linked his facebook account to my spotify account, and I can't change it back.   When I try the 'connect to facebook'-button in my settings, I get an error message. It says to try...

Tom

Community Legend

419 Views

1 replies

0 likes

  • 419 Views
  • 1 replies
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Solved!! No album cover in offline mode

Hi I noticed a bug directly after the iOS update. When you're in offline mode, no album covers are visible in the app. However, they are visible in the "locked screen"-view. Please fix this...

Newbie

Hi   I noticed a bug directly after the iOS update. When you're in offline mode, no album covers are visible in the app. However, they are visible in the "locked screen"-view. Please fix thi...

user-removed

Not applicable

30324 Views

89 replies

6 likes

  • 30324 Views
  • 89 replies
  • 6 likes

Solved!! Playlist will play other songs not in my playlist

Hey all,Ive made a Playlist and it will play songs that isnt in my playlist. For example, I have Bon Jovi "Living on a prayer" but it will also play other Bon Jovi songs that I havent added.Any help to stop this?Many thanks

Newbie

Hey all, Ive made a Playlist and it will play songs that isnt in my playlist. For example, I have Bon Jovi "Living on a prayer" but it will also play other Bon Jovi songs that I havent added. Any...

Tom

Community Legend

893 Views

1 replies

0 likes

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  • 1 replies
  • 0 likes

Artist page doesn't divide songs with a album row.

My friend has an android phone and when he goes to the Artist page it displays the albums in the horizontal grid, dividing the songs. My iPhone 6 with latest updates only displays artists songs in a continuous list with all albums seperate but no alb...

Casual Listener

My friend has an android phone and when he goes to the Artist page it displays the albums in the horizontal grid, dividing the songs. My iPhone 6 with latest updates only displays artists songs in a ...

Tom

Community Legend

891 Views

1 replies

0 likes

album
artist
artwork
display
iphone
not
page
showing
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No facebook login possible

Hi,I've been trying to connect to facebook from the iOS app. The app is indeed allowed on facebook but I still can't reach my friends or be logged in. I've just created a family account and had a previous account from which I want to import the playl...

Casual Listener

Hi, I've been trying to connect to facebook from the iOS app. The app is indeed allowed on facebook but I still can't reach my friends or be logged in. I've just created a family account and had a p...

MattSuda

Spotify Star

587 Views

3 replies

0 likes

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Solved!! Songs in Playlist

My Girlfriend made a playlist for me which is also public, I followed it and the first 26 Songs are Downloaded but on her phone there are over 120 songs wich are not even shown on my phone. Not in the app or in the browser version of spotify. I alrea...

Regular

My Girlfriend made a playlist for me which is also public, I followed it and the first 26 Songs are Downloaded but on her phone there are over 120 songs wich are not even shown on my phone. Not in th...

Julian_V

Regular

1290 Views

10 replies

0 likes

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  • 10 replies
  • 0 likes

Solved!! "PLAY ALL" playlist folder option desappear

Since a few Spotify releases on Iphone (1 month about), the option that allow to play all songs inluded in a folder of many playlists has vanished. I still have this option on Mac and windows desktop versions, but not on Iphone. This is a shame becau...

Casual Listener

Since a few Spotify releases on Iphone (1 month about), the option that allow to play all songs inluded in a folder of many playlists has vanished.  I still have this option on Mac and windows ...

MattSuda

Spotify Star

914 Views

1 replies

0 likes

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  • 1 replies
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Login via Facebook not working (Iphone)

Hi, The last couple of days, spotify was offline even though i was connected to the internet. I read, that i should delete the App from my Iphone and re-install it, which is exactly what i did (also i have updated to the new version of iOS). However,...

Newbie

Hi,   The last couple of days, spotify was offline even though i was connected to the internet. I read, that i should delete the App from my Iphone and re-install it, which is exactly what i d...

330 Views

0 replies

0 likes

  • 330 Views
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Downloaded tracks being deleted

So I switched from an Android phone with SD card to iphone 7 last week.I have been a vocal critic of Spotify on the Android forums for the persistent (since I have been premium member 2-3 years) problem of downloaded tracks being deleted (and requiri...

Roadie

So I switched from an Android phone with SD card to iphone 7 last week. I have been a vocal critic of Spotify on the Android forums for the persistent (since I have been premium member 2-3 years) pr...

353 Views

0 replies

0 likes

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'Save album' button sves songs instead

When I save a whole album it no longer saves the album in 'Albums' like it used to. Instead it saves every song in the album under 'Songs'. Has anyone else had this problem and been able to fix it? I am on a 6s+ ios up to date.

Casual Listener

When I save a whole album it no longer saves the album in 'Albums' like it used to. Instead it saves every song in the album under 'Songs'. Has anyone else had this problem and been able to fix it? I...

316 Views

0 replies

0 likes

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Certain songs won't play

Hi! I'm using Spotify on iOS 10.2.1 and many songs won't play. I'm premium and my subscription is still active so I don't know what's wrong. I've deleted the app and reinstalled it, logged in and out, and nothing will work. The songs I'm trying to pl...

Newbie

Hi! I'm using Spotify on iOS 10.2.1 and many songs won't play. I'm premium and my subscription is still active so I don't know what's wrong. I've deleted the app and reinstalled it, logged in and out...

368 Views

0 replies

0 likes

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Spotify keeps switching to it's own random playlists!?

So, this is on an iPhone 4s, I have many playlists saved, and when I press 'shuffle play' the songs in my playlist play, maybe 1-2 songs. After that, it automatically switches to a playlist I have never heard of, like 'throwback thursday' or 'popular...

Casual Listener

So, this is on an iPhone 4s, I have many playlists saved, and when I press 'shuffle play' the songs in my playlist play, maybe 1-2 songs.   After that, it automatically switches to a playlist ...

gracecp

Newbie

1325 Views

3 replies

2 likes

  • 1325 Views
  • 3 replies
  • 2 likes

Songs stop after ten seconds

I've been having this problem for awhile now and I'm apparently not the only one judging by some threads I've seen while searching for a solution. Many of the songs I try to play, both on cellular and on Wifi, stop after 10 to 13 seconds and sometime...

Casual Listener

I've been having this problem for awhile now and I'm apparently not the only one judging by some threads I've seen while searching for a solution. Many of the songs I try to play, both on cellular an...

NoDevolución

Casual Listener

549 Views

2 replies

0 likes

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  • 2 replies
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spotify on iphone show no free space, with 30 GB RAM left on iphone

Hi on my iphone se woth ios 10.3.1 spotify show no more space available for offline content if i try to save some playlist for offline. right now spotify app use 1GB and iphone has more then 30 GB free RAM. i have allready deinstalled and reinstalled...

Newbie

Hi on my iphone se woth ios 10.3.1 spotify show no more space available for offline content if i try to save some playlist for offline.   right now spotify app use 1GB and iphone has more then...

Hubo

Community Legend

412 Views

1 replies

0 likes

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  • 1 replies
  • 0 likes

Alle Songs in Ordneransicht verschwunden

Ich habe Ordner mit vielen Playlists angelegt (= bestehende Playlists in Ordner verschoben). In der aktuellen iPad-App ist in der Ordneransicht der Link "Alle Songs" verschwunden. Darüber konnte man Songs aus mehreren Playlists hören.Bitte schaltet d...

Newbie

Ich habe Ordner mit vielen Playlists angelegt (= bestehende Playlists in Ordner verschoben).   In der aktuellen iPad-App ist in der Ordneransicht der Link "Alle Songs" verschwunden. Darübe...

Datboney

Newbie

783 Views

1 replies

2 likes

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  • 1 replies
  • 2 likes

Login screen not working

Hi,I just got a new iPhone 6s and downloaded the Spotify app. I'm trying to log in as I already have an account, however when I click on the button "log in" it takes ages to go to the next screen. Once there, the log in page is not loading at all. It...

Newbie

Hi, I just got a new iPhone 6s and downloaded the Spotify app. I'm trying to log in as I already have an account, however when I click on the button "log in" it takes ages to go to the next screen...

Hubo

Community Legend

513 Views

1 replies

0 likes

  • 513 Views
  • 1 replies
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Subscriptions keeps jumping between free and premium, deleting my playlists every time

Hey does anyone have this problem?I'm using the web player on a laptop with Windows 8.1. After one week it spontaneously logged me out and when I entered my password again and hit return nothing happened. I ended up having to reset my password becaus...

Newbie

Hey does anyone have this problem? I'm using the web player on a laptop with Windows 8.1. After one week it spontaneously logged me out and when I entered my password again and hit return nothi...

Hubo

Community Legend

331 Views

1 replies

0 likes

  • 331 Views
  • 1 replies
  • 0 likes

Local Files not on iPhone

So I downloaded some local files and put them on a playlist on my mac and that is working fine. The problem is that the songs are now showing up on my iphone. I even created a new playlist with just local files and the playlist appears on my iphone a...

Casual Listener

So I downloaded some local files and put them on a playlist on my mac and that is working fine. The problem is that the songs are now showing up on my iphone. I even created a new playlist with just ...

thecowsaysmoo42

Casual Listener

486 Views

1 replies

2 likes

  • 486 Views
  • 1 replies
  • 2 likes