Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

iOS app (version 9.0.40.506) - bug / redundant pop-up in settings - data

iOS app (version 9.0.40.506) - bug / redundant pop-up in settings - data

Plan Free
Country Italy
Device (iPhone 15 pro)
Operating System (iOS 18.4.1)


My Question or Issue

If I go to setting in iOS app (version 9.0.40.506) and then in "date saving and offline mode" a pop-up will appare on screen asking "do you really want to deatcivate offline access". Even if I press cancel or deactivate this redundant pop-up will continuously appear bloking the app. 

IMG_1552.PNG
Reply
1 Reply

Hey there @Lorenzo85,

 

Welcome to the Community and thanks for the screenshot!

 

We couldn't replicate this behavior from our end, so perhaps a clean reinstall could be helpful if you've not already tried this. You can follow the steps here and they also include clearing the cache which often causes different performance issues when it's corrupted.

 

Let us know if this stops the message from popping up on your screen and we're here if anything else comes up in the meantime.

IvelinaModerator
Help others find this answer and click "Accept as Solution".
If you appreciate an answer, maybe give it a "Like".
Are you new to the Community? Take a moment to introduce yourself!

Suggested posts

Staff
Let's introduce ourselves!

Hey there you,   Yeah, you! 😁   Welcome - we're glad you joined the Spotify Community!   While you here, let's have a fun game and get…

Staff
ModeratorStaff / Moderator/ 3 years ago  in Social & Random

Type a product name

Did you find this article helpful?