iOS update 0.5.8 crashes constantly on iPad

[MattSuda]

Update: iOS update 0.5.9 has fixed the stability issues. Please update now and test it out.

The new iOS 0.5.8 update has killed the iPad app. Even after reinstall it constantly crashes. What's going on?

I'm running iOS 6.0.1 on the 4th generation iPad. 

Spotify can't seem to get their act together...

New update also kills the people tab on the iPad.

When clicking on the people tab, friends are shown for a few seconds and then the list disappears.

This happens on every re-launch. There is no way to get the people list to show for more than 3 seconds.

Also after clicking on settings and clicking on a settings menu on the iPad, the settings back arrow is cut off at the top.

My music experience has been ruined by these bugs.

UPDATE: 

I was able to use the app for a while -- notice the other bugs I found --  and after downloading playlists for offline use, the app started crashing.

Looks like downloading any playlist for offline use will constantly crash the app until you reinstall the app.

The most used feature on the iPad app constantly crashes the app?

What...? Updates need more testing before going live.

I would be happy to help test future updates.

[ChairMaster04]

Description

The Spotify app on my iPhone 4S crashes every time I hit the Playlists button.

A more detailed description, using numbered steps

1. Updated to the latest version of the Spotify app (0.5.8.73)

2. When I opened the app, it crashed and would not start again.

3. I closed all apps, turned off iPhone completely, and then rebooted. Still could get get app to start.

4. Uninstalled and reinstalled app.

5. Can now start app and view each tab as normal, but it crashes whenever I hit the Playlists button.

6. Updated to latest iPhone software (6.0.1).

7. App stil broken.

What I expected to happen

The app to work normally.

What actually happened

The app has become unusable.

My iPad/iPhone model

iPhone 4S 32 GB

Device’s Operating System

iOS 6.0.1

Is your device jailbroken?

No

Approximately how many playlists do you have?

200

My mobile Spotify version

0.5.8.73

My desktop Spotify version (if applicable)

latest Mac

My provider and country

Verizon, U.S.

My username

ChairMaster04

[ChairMaster04]

Description

The Spotify app on my iPhone 4S crashes every time I hit the Playlists button.

A more detailed description, using numbered steps

1. Updated to the latest version of the Spotify app (0.5.8.73)

2. When I opened the app, it crashed and would not start again.

3. I closed all apps, turned off iPhone completely, and then rebooted. Still could get get app to start.

4. Uninstalled and reinstalled app.

5. Can now start app and view each tab as normal, but it crashes whenever I hit the Playlists button.

6. Updated to latest iPhone software (6.0.1).

7. App stil broken.

What I expected to happen

The app to work normally.

What actually happened

The app has become unusable.

My iPad/iPhone model

iPhone 4S 32 GB

Device’s Operating System

iOS 6.0.1

Is your device jailbroken?

No

Approximately how many playlists do you have?

200

My mobile Spotify version

0.5.8.73

My desktop Spotify version (if applicable)

latest Mac

My provider and country

Verizon, U.S.

My username

ChairMaster04

[jasonallenross]

It's been indicated that this did not work for some people.  So it looks like someone fixed my playlists, which are indeed working fine.  Sorry for wasting anyone's time.

[MattSuda]

It was early this morning when I posted my template.

Just an FYI -- I updated it to include more information:

http://community.spotify.com/t5/Mobile-iOS-iPhone-iPad-iPod/iOS-update-0-5-8-crashes-constantly-on-i...

[dnilgreb]

I have tis problem on My iPhone 4s after the latest update. Please help!

/Andreas

[cyrax2768]

Description

The Spotify app on my iPhone 5 and IPad 4 crashes every time i scroll my playlist screen to the bottom.  It works on my wife's Iphone 5 but she didnt update to 0.5.8 yet.

A more detailed description, using numbered steps

1. Updated to the latest version of the Spotify app (0.5.8)

2. Open spotify, it shows my playlists screen by default (the bug only seems to affect this screen)

3. I scroll to bottom to see a folder and it crashes to home screen. If i scroll right to the bottom within a playlist, or within a folder containing no sub-folders, it works fine. The issue only affects the root Playlists view.

4. I tried closing all apps and rebooting.

5. I deleted the spotify app and reinstalled - still  broken.

6. I deleted the spotify app, then rebooted and then reinstalled. Still broken.

What I expected to happen

The app to work as advertised and not crash continually. 

What actually happened

The app has become unusable

My iPad/iPhone model

iphone 5 32 gig / IPad4 32gig

Device’s Operating System

iOS 6.0.1 (10A525)

Is your device jailbroken?

No

Approximately how many playlists do you have?

14 Main Playlist folders by Genre, then in each folder I have playlist folders for artists, then in those folders i have the artists cd's.  In total i'll guess about 200 or so.

My mobile Spotify version

App 0.5.8.73

spotify core 0.7.1.6113

My desktop Spotify version (if applicable)

PC

Version 0.8.5.1333.g822e0de8

My provider and country

Verizon, US

My username

cyrax2768

Do you have any screenshots you can attach to more clearly explain your issue?

App crashes can't take picture

[liljeborg]

Same problem here. Spotify crashes on My iPad after updating to latest version. Works on My iPhone 4S wich I have not updated yet. 

Please make maintainance on My playlists aswell. 

Username: liljeborg

[Splatt09]

Really bad... Since update on iPad just keeps crashing here too. Really bad if you've paid £10 a month for this... Refund for the time we can't use??? 

[MattSuda]

Spotify is looking into this. 

[Chips]

Description

The Spotify app on my iPad3 crashes every time I Attempt to open spotify app.

A more detailed description, using numbered steps

1. Updated to the latest version of the Spotify app (0.5.8.73)

2. When I opened the app, it crashed and would not start again.

3. I closed all apps, turned off iPad completely, and then rebooted. Still could get get app to start.

4. Uninstalled and reinstalled app.

5. Can now start app and view each tab as normal, but it crashes whenever I hit the Playlists button.

6. Updated to latest iPhone software (6.0.1).

7. App stil broken.

What I expected to happen

The app to work normally.

What actually happened

The app has become unusable.

My iPad/iPhone model

iPad 3 16GB

Device’s Operating System

iOS 6.0.1

Is your device jailbroken?

No

Approximately how many playlists do you have?

40?

My mobile Spotify version

0.5.8.73? Whatever the new one is.

My desktop Spotify version (if applicable)

latest Mac

My provider and country

ATT U.S.

My username

1227289427

[Randomthings]

Description

Spotify app on my iPhone 4S crashes every time I try and scroll within the Playlist screen.

A more detailed description, using numbered steps

1. Updated to the latest version of the Spotify app (0.5.8.73)

2. Can start app and view each tab as normal, however, when I attempt to scroll through playlists within the playlist screen, the app crashes straight away.

3. Updated to latest iPhone software (6.0.1).

4. App stil broken.

What I expected to happen

The app not to crash.

What actually happened

The app has become unusable.

My iPad/iPhone model

iPhone 4S 16 GB

Device’s Operating System

iOS 6.0.1

Is your device jailbroken?

No

Approximately how many playlists do you have?

152

My mobile Spotify version

0.5.8.73

My desktop Spotify version (if applicable)

PC - 0.8.5.1333.g822e0de8

My provider and country

Telstra, Australia.

My username

thingsofrandomness

[joelheflin]

Description

The Spotify app on my iPhone 5 crashes at startup most of the time. If it lets me in it crashes when I go to my playlists. It is now unusable.

A more detailed description, using numbered steps

1. Updated to the latest version of the Spotify app (0.5.8)

2. On trying to open the updated app it crashed.

3. I tried resetting the app (closing from the taskbar & restarting)

4. I tried closing all apps and rebooting iPhone

5. I deleted the spotify app and reinstalled

6. and finally, I searched twitter for users with the same problem and found this thread

What I expected to happen

The app to work as advertised

What actually happened

The app has become unusable

My iPad/iPhone model

iPhone 5 and iPhone 4

Device’s Operating System

iOS 6.0.1

Is your device jailbroken?

No

Approximately how many playlists do you have?

Approximately 100

My mobile Spotify version

0.5.8

My desktop Spotify version (if applicable)

0.8.5.1333.g822e0de8

My provider and country

AT&T and Verizon USA

My username

joelheflin

Do you have any screenshots you can attach to more clearly explain your issue?

No - app crashes on startup

[jasonallenross]

Link removed to stop wasting people's time.

[user-removed]

I have a feeling that if we don't see a fix posted tomorrow, you might see a lot of unhappy customers seeking refunds for the month at least. So much time wasted on this issue *sigh*...

[petulant1]

same issue...

iOS6

0.5.8

crashes when scrolling or adding playlist from searched albums.

did also notice yesterday after update on iMac (latest version of OSX) that the desktop client hung with error message about 'unable to sync', had to reboot iMac as could not force quit spotifywebhelper...

whatever y'all did affected my phone, my wifes phone and iMac.

petulant1

[TristanSchaaf]

After about an hour of searching for the problem on the web and getting really pissed at my iPad I found the problem (for me atleast) I can download playlists, but as soon as I want to really 'sync' my iPad with local files on my MacBook it start to freak out. Crashes about 3 seconds after the syncing started, so it a real pain in the ass trying not to sync those files.

It only happens with local files, not with server files.

Description

The Spotify app on my iPad 3 16GB WiFi crashes when I start to sync local files from my MacBook. Only happend after the latest update.

A more detailed description, using numbered steps

1. Updated to the latest version of the Spotify app (0.5.8).

2. On trying to open the updated app it crashed, while in proces of logging in.

3. I tried resetting the app (closing from the taskbar & restarting).

4. I tried closing all apps and rebooting iPad.

5. I deleted the spotify app and reinstalled.

6. Tried the solution given earlier (workaround playlist with all the songs in it)

7. App started up and didn't crash.
8. Tried to download offline playlists

9. Had problems with local files (they didn't sync)
10. Forced syncing through the Devices menu in the Desktop app on Mac.

11. App crashes every time it tries to sync a local file, other wise it works.

What I expected to happen

Syncing of the local files from my MacBook to my iPad

What actually happened

Crashes after 1-3 seconds into the syncing process

My iPad/iPhone model

iPad 3 16GB WiFi

Device’s Operating System

iOS 6.0.0

Is your device jailbroken?

No

Approximately how many playlists do you have?

Approximately 30

My mobile Spotify version

0.5.8

My desktop Spotify version (if applicable)

0.8.5.1333.g822e0de8

My provider and country

No provider, Netherlands

My username

TristanSchaaf

Do you have any screenshots you can attach to more clearly explain your issue?

No visual bugs, so no screenshots.

I really like to get this worked out asap. I rely heavily on Spotify for my music, and since I really have trouble getting to sleep, especially without music, I kinda stayed up all night because of this.

FYI Peoples tab and settings back button are working just fine with me. Can show screenshot if you want. Maybe that is an iOS 6.0.1. issue, since I haven't updated yet. And not going to until Spotify fixes these bugs.

[TristanSchaaf]

After about an hour of searching for the problem on the web and getting really pissed at my iPad I found the problem (for me atleast) I can download playlists, but as soon as I want to really 'sync' my iPad with local files on my MacBook it start to freak out. Crashes about 3 seconds after the syncing started, so it a real pain in the ass trying not to sync those files.

It only happens with local files, not with server files.

Description

The Spotify app on my iPad 3 16GB WiFi crashes when I start to sync local files from my MacBook. Only happend after the latest update.

A more detailed description, using numbered steps

1. Updated to the latest version of the Spotify app (0.5.8).

2. On trying to open the updated app it crashed, while in proces of logging in.

3. I tried resetting the app (closing from the taskbar & restarting).

4. I tried closing all apps and rebooting iPad.

5. I deleted the spotify app and reinstalled.

6. Tried the solution given earlier (workaround playlist with all the songs in it)

7. App started up and didn't crash.
8. Tried to download offline playlists

9. Had problems with local files (they didn't sync)
10. Forced syncing through the Devices menu in the Desktop app on Mac.

11. App crashes every time it tries to sync a local file, other wise it works.

What I expected to happen

Syncing of the local files from my MacBook to my iPad

What actually happened

Crashes after 1-3 seconds into the syncing process

My iPad/iPhone model

iPad 3 16GB WiFi

Device’s Operating System

iOS 6.0.0

Is your device jailbroken?

No

Approximately how many playlists do you have?

Approximately 30

My mobile Spotify version

0.5.8

My desktop Spotify version (if applicable)

0.8.5.1333.g822e0de8

My provider and country

No provider, Netherlands

My username

TristanSchaaf

Do you have any screenshots you can attach to more clearly explain your issue?

No visual bugs, so no screenshots.

I really like to get this worked out asap. I rely heavily on Spotify for my music, and since I really have trouble getting to sleep, especially without music, I kinda stayed up all night because of this.

FYI Peoples tab and settings back button are working just fine with me. Can show screenshot if you want. Maybe that is an iOS 6.0.1. issue, since I haven't updated yet. And not going to until Spotify fixes these bugs.

[offmessage]

Same issue for me here. iOS 5, iPhone 4, Spotify 0.5.8

Search, playback, radio and whats new all work, but the app crashes when I scroll through the list of playlists.

I had about 80 playlists organised in folders, total about 1000 tracks. About 10 playlists (~120 tracks) were downloaded for offline play. I've followed all the instructions (including clearing Safari data and reinstalling the app, but no joy)

My Spotify username is offmessage

[omdal]

Description

The Spotify app on my iPhone 4 32GB  crashes when I scroll past a certain point on my playlists

A more detailed description, using numbered steps

1. Updated to the latest version of the Spotify app (0.5.8).

2. Scrolling down to locate my playlist - it crashes

3. I tried resetting the app (closing from the taskbar & restarting).

4. I tried closing all apps and rebooting iPhone.

5. I deleted the spotify app and reinstalled.

6. Can get it to play by using search function - but still no playlists

What I expected to happen

Able to scroll down and review all my playlists

What actually happened

Crashes after 1-3 seconds into the syncing process

My iPad/iPhone model

iPhone 4 32GB 

Device’s Operating System

iOS 6.0.0

Is your device jailbroken?

No

Approximately how many playlists do you have?

Approximately 100 - 200 ?

My mobile Spotify version

0.5.8

My desktop Spotify version (if applicable)

0.8.5.1333.g822e0de8

My provider and country

Telenor, Denmark

My username

omdal

Do you have any screenshots you can attach to more clearly explain your issue?

No visual bugs, so no screenshots.

Can you please do the playlist magic on me as well mr. wizard..

[zoervleisj]

Same issue here, crasches on startup.

version 0.5.8

iOS6, but also after update to 6.0.1

iPhone 4

approx. 100 playlists

EDIT:

I re-installed the app. Now it started, I was able to log in but it crashed as soon as I openen 'playlists'. Now it keeps crashing on start-up again. Very annoying 😞

[bwedel]

Description

The Spotify app on my iPhone crashes at startup every time. It is now unusable.

A more detailed description, using numbered steps

IOS 6.0.1, Spotify app 0.5.8

At first i was able to open the app, but crashed when scrolling playlists, then I tried to reorganize playlists from desktop client. Now app crashes at startup.

What I expected to happen

The app to work as advertised

What actually happened

The app has become unusable

My iPad/iPhone model

iPhone 4

Device’s Operating System

iOS 6.0.1

Is your device jailbroken?

No

Approximately how many playlists do you have?

~120

My mobile Spotify version

0.5.8

My desktop Spotify version (if applicable)

n/a

My provider and country

WiFi, Telenor DK

My username

bjarnewm

Do you have any screenshots you can attach to more clearly explain your issue?

No - app crashes on startup

Please work some magic on my playlists. 🙂

[bwedel]

Description

The Spotify app on my iPhone crashes at startup every time. It is now unusable.

A more detailed description, using numbered steps

IOS 6.0.1, Spotify app 0.5.8

[bwedel]

At first i was able to open the app, but crashed when scrolling playlists, then I tried to reorganize playlists from desktop client. Now app crashes at startup.

What I expected to happen

The app to work as advertised

What actually happened

The app has become unusable

My iPad/iPhone model

iPhone 4

Device’s Operating System

iOS 6.0.1

Is your device jailbroken?

No

Approximately how many playlists do you have?

~120

My mobile Spotify version

0.5.8

My desktop Spotify version (if applicable)

n/a

My provider and country

WiFi, Telenor DK

My username

bjarnewm

Do you have any screenshots you can attach to more clearly explain your issue?

No - app crashes on startup

Please work some magic on my playlists. 🙂

[Bengan]

Hey everyone, thanks a lot for all the information here in this thread! This information is very very helpful, we're working hard to fix the issues, both crashing when going into playlists and when scrolling down to the bottom of the playlists.

I've done some maintenance on many of you in this thread, some of your playlists might have moved but it should work just fine now. the easiest way to re-arrenge the playlists again is to go into the desktop client and do it from there.

Thanks again for all the information! I'm reading everyones posts here to see if we get any additional information we can use.