Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Please see below the most popular frequently asked questions.
Loading article...
Loading faqs...
Please see below the current ongoing issues which are under investigation.
Loading issue...
Loading ongoing issues...
Solved! Go to Solution.
I'm very happy I canceled my Spotify subscription, I switched to beats music because spotify won't even work on my phone, I'm also very happy that beats music is OPTIMIZED for IPHONE 6! Beats music has more to offer them spotify and soon the price will drop to $5. Can't wait!
Yeah, I know. It's not here either, but i set up the account while in New York. Could Probably set it up with a proxy or something. Atleast get access to the free trial!
And now that Apple ownes it, We'll see a refresh and international release soon, I'd guess. probably way before we see iPhone 6 support from Spotify
I just got an iphone 6 but now i cant listen to my local files ive tried everything please help
It's almost mid November, where is the update?
i was patient until now but it's been more than enough time.
All Apps on my iPhone have been updates except Spotify and WhatsApp how is this possible?
I think it has been way to long.
Seriously, any timetable for this iPhone 6 Plus update? It's been two months since the new phones launched, it's getting silly at this point.
"All Apps on my iPhone have been updates except Spotify and WhatsApp how is this possible?"
You must not use many apps because there are PLENTY of apps that have not been updated for iPhone6/6+.
It will come. Everybody needs a dose of patience.
Spotify tends to take a very long time to update things on the iOS side, you must be patient.
If you absolutely need optimization for iPhone6(+), go with Rdio/Beats/Google Music/Tidal/etc. Otherwise, hang in there! Shouldn't be more than a few more months.
Spotify has no respect for apple customers. WHY DOES IT TAKE SO LONG!? It is ridiculous, especially with what they did with the iPad version (which was nearly a year)! Hurry up! I am not happy, I want the optimisation as I am premium customer!
Everytime i hang up on a phone call, spotify start playing, if its open in the background. Starts playing even if its been paused for hours. Not a big issue, just annoying. Anyone else have this?
For my iPhone 6, I tried everything except changing my regional settings (I am in US and the only customer support email I received suggested me to change my location to UK!). None worked and I could not login.
After quite a few hours, it suddenly worked and I could log in, for no reason.
This was a horrible experience. I came to realize the SPOTIFY software is far behind the the music. The support Spotify provides to its subscribers is amazingly ZERO.
It's because iphone's bluetooth implementation is terrible. I have been working on a jailbreak way to fix it, but it is down to editing code. There used to be a jailbreak app to give you control over A2DP but it no longer works. Android bluetooth is years ahead of Apple.
Hey there you, Yeah, you! 😁 Welcome - we're glad you joined the Spotify Community! While you here, let's have a fun game and get…