[iPhone] App keeps crashing

[_doz_]

Plan

Premium

Country

United Kingdom

Device

(iPhone X)

Operating System

(iOS 15.2.1)

My Question or Issue

Whenever I open the spotify app on my iphone, it crashes within seconds of opening if my phone is connected to the internet or set to online but it works fine if I turn wifi off or set spotify to offline. I tried the quick and clean reinstall of the app multiple times as well as logging out and logging in again but none of them worked and I don't know what to do.

[kkv93]

Hi, I’m having the same issue on a brand new iphone running the latest ios.

I tried all of the mentioned steps above (including clean re-install) and the app keeps crashing after a few seconds.

I can’t use it at all.

[kkv93]

Forgot to mention that I‘m on a premium plan.

[kkv93]

I found that I can navigate the app in airplane mode, and once I enable an internet connection, I can still navigate after starting in airplane mode until I play something. Then, it keeps crashing again. 

[Alex]

Hi there folks, Thanks for the replies.

@selrahk, we always recommend using the latest OS update, as those fix security and functionality issues most of the time. 

Could you and @kkv93 both check if the Spotify app is granted all permissions on your devices? The app might be crashing If it can't gain internet access. 

Let us know how it goes.

[selrahk]

Spotify has all permissions enabled aside from allowing notifications. I am able to play video for long periods. Crashing only happens immediately when the device is rotated as shown in my screen caps.

[lilkasper]

Plan

Premium Duo

Country

USA

Device

(iPhone XR)

Operating System

1.  

My Question or Issue

When watching a podcast, i am able to start a video and turn my phone horizontal. I watch a podcast for say 30 minutes. When i turn my phone back vertical the app crashes. Upon reopening the app the podcast is back to whenever it was when i first started watching it. Which also means you have to find where you were in the podcast. I am able to circumvent this by closing the app myself all while keeping the phone horizontal whenever  im done watching.

[user-removed]

Hello there,

I have been having this issue and there seems to be no solution. iOs is updated, have more than 40GB of space. Have uninstalled and reinstalled the app multiple times, logged off and logged on, changed Wi-Fi networks, everything. App keeps crashing on my iPhone SE within seconds of opening it. Don't really know what else to do.