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iPhone app crashes (does not open)

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iPhone app crashes (does not open)

Avatar of JimmyFryer
Casual Listener
2014-01-20 09:52 PM

Hi,

 

Is anyone else having this problem? My iPhone app continues to crash/does not open since downloading the update.

 

Any ideas?

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Avatar of Peter__
Community Legend
2014-01-20 10:06 PM

It might be worth trying a clean reinstallation of the application, but unfortunately you will need to resync any offline playlists you have downloaded. 

Peter
Spotify Community Mentor and Troubleshooter

Spotify Last.FM Twitter LinkedIn Meet Peter Rock Star Jam 2014


If this post was helpful, please add kudos below!

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Avatar of JimmyFryer
Casual Listener
2014-01-20 11:43 PM

Hi,

 

Cool, this has worked! Thank you!

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Avatar of Peter__
Community Legend
2014-01-20 09:57 PM
Can you try restarting your device by holding the home and lock buttons together until the apple logo appears on screen and then try again?

Peter
Spotify Community Mentor and Troubleshooter

Spotify Last.FM Twitter LinkedIn Meet Peter Rock Star Jam 2014


If this post was helpful, please add kudos below!

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Avatar of JimmyFryer
Casual Listener
2014-01-20 10:05 PM

Thank you for the quick reply Peter!

 

I've tried this and it isn't working! 😞

 

I'm using an iPhone 5, ios 7.0.3

 

 

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Avatar of Peter__
Community Legend
2014-01-20 10:06 PM

It might be worth trying a clean reinstallation of the application, but unfortunately you will need to resync any offline playlists you have downloaded. 

Peter
Spotify Community Mentor and Troubleshooter

Spotify Last.FM Twitter LinkedIn Meet Peter Rock Star Jam 2014


If this post was helpful, please add kudos below!

0 Likes
Marked as solution

Avatar of JimmyFryer
Casual Listener
2014-01-20 11:43 PM

Hi,

 

Cool, this has worked! Thank you!

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