new running feature not showing up

[user-removed]

Hi. I recently updated my spotify app in order to take advantage of the new update, specifically the running feature. However, I am not seeing the new updates. I even deleted and reinstalled the app. I am in the US, and I believe this feature was rolled out yesterday? Shouldn't I be able to view this by now?

[Sagethefool]

Did everything everyone said to do. Saw the popup. Still don't have it

[Eaglexc]

I don't know if it is different with an iPod touch but I am running the new iOS so assumed it would work fine. I have yet to see the running section come up.

Does anyone know if this is even available for iPod users or not? Please let me know. I have tried everything the other posters have mentioned.

Thank you.

[wildfire047]

Hello I have tried everything as well with my iPhone 5 and still don't have it. Every post I see from a spotify representive said that is was " coming soon" but don't provide a date so I know when to download that app again.

[afterbyrner]

I've always been a Pandora user, but lately the ads have become insane, so the announcement of the running feature got me to finally download Spotify.  After reading about it on countless blogs I was really excited to try it, so I went to the track, opened the app and....nothing.  It's not available.  That couldn't make sense, though, everyone has it.  Every blog says so.  So I uninstalled and reinstalled like many of you have and nothing happened.  Then I found this forum saying that the feature is being arbitrarily rolled out to customers.  Some of you said you force quit and restarted and it worked, so I tried that to no avail.  I tried complaining to see if that would make me more important, but that didn't work.  I tried complaining with my collar popped and a blazer on hoping I would seem more important, but that didn't help either.  Now I took a minute to register for this forum and write this post just to let someone, anyone at Spotify know that it legitimately takes years to win a customer but only seconds to lose them.  I'll find what I need elsewhere.

[Swanny]

Hi @afterbyrner, what device/iOS version/Spotify app version are you currently on?

Is anyone else still not receiving the Running feature?

[blackhawkdriver]

What kimd of phone do you have? I have an iPhone 6 Plus and still don't have the running feature. Getting frustrated with Spotify now...

[Brimartin726]

I have an iPhone 5c and I am unable to see the running option. My fiancé has a 5 and he has the app and my roommate has a 6 and he has the running app as well...

[afterbyrner]

Also an iPhone 6 Plus, which I should have mentioned because with my collar
popped, my blazer on and an iPhone in my hand it makes me infinitely more
important.

[Swanny]

As per my last post, please post the iOS version and Spotify version you're on. Also please try signing out and signing in again.

Help me help you 😉

[blackhawkdriver]

iPhone 6 Plus, iOS 8.3, spotify 3.3.0.1640. I have uninstalled, hard reset, reinstalled, signed out, signed back in, stood on my head while sacrificing a chicken, and still no running option..,

[Swanny]

Thanks for that, I will follow up again with the Spotify staff...

[afterbyrner]

Samezies 

[blackhawkdriver]

I also have an iPhone 6 with iOS 8.3 and the same version of Spotify. No running option on it either. Not sure if it's important, but they're both on the AT&T compatible straight talk network.

[Sagethefool]

Mine is iPhone 5S, version 8.3 (12F70), Spotify 3.3.0.1640 AT&T wireless network. No Running feature.

[krh40077]

So is there a fix yet for the running thing? The first response was "hopefully" the next couple of weeks... been over a month since then. I also think its wrong that I had a premium account that was $9.99, which got cancelled for reasons unknown. Now I got a new premium account for $12.99... and still being charged the original $9.99. Customer service/satisfaction is absolute garbage, hopefully they pull their heads out soon and fix these issues. 

[krh40077]

I definitley agree with you. For such a large and succesfull app, they should have everything on point by now. I remember when they first came out I was skeptical... Now I know why I was. Dont get me wrong its an awesome program. I just wish they werent one of the only ones like it.

[caro999]

I still do not have the running feature. Iphone 6 128G, iOS 8.3, Spotify version 3.3.0.

Very frustrating!

[mikoskamuka]

I have the running feature but the NOW feature never arrived after it.  And I don't remember Running showing up after an app update, it just showed up one day.  But I agree, this rollout is a mess.  I am premium but it still took weeks to arrive.

It's only a spotify playlist too, it's not based on your playlists or music you saved locally.  It uses your data connection. 

[drjun71]

same here. i am premium subscriber already using my iphone 6 plus 128 gb ios8.3 and spotify ver 3.3 and still i have no spotify running... how long will we wait for this feature? quite weird not everyone has this already. is this a problem with ios or iphone?

[Jordi]

Hi guys,

Just wanted to let you know that Spotify is on the case.

It may also help doing a full reinstallation if you haven't already. Also be sure that you are on iOS 8.