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iOS (iPhone, iPad)

Get help with Spotify for iOS devices

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Solved!! How to play the "Eat this playlist"

Do i have to get premium to do it?And i have the latest version which is 8.8.44.527 but i still cant see the option

Newbie

Gigiii

Visitor

230450 Views

53 replies

13 likes

  • 230450 Views
  • 53 replies
  • 13 likes

Volume buttons on device don't work when casting

As of Spotify 8.9.xx and newer I can't control the volume on my iPhone when casting to a Chromecast device. I need to go into the slider inside the Spotify app to change the volume. This is not an iOS or apple issue:My non working version of Spotify ...

Roadie

makeabetterapp

Visitor

154061 Views

507 replies

108 likes

  • 154061 Views
  • 507 replies
  • 108 likes

iOS Local Files: Easier import with the Files app

It is now easier to import Local Files into the Spotify iOS app through the Files app on your iOS device. A computer and WiFi network are not required to use this new import method. This means that you can now import Local Files into the Spotify iOS ...

Spotify Star

Rastereyes

Casual Listener

107335 Views

19 replies

38 likes

  • 107335 Views
  • 19 replies
  • 38 likes

Can't reinstall spotify from App Store- never stops spinning

niece deleted it by mistake from iPhone, can't reinstall from iTunes bc it's a never ending spin

Newbie

niece deleted it by mistake from iPhone, can't reinstall from iTunes bc it's a never ending spin

Jordi

Community Legend

554 Views

1 replies

0 likes

Mac
  • 554 Views
  • 1 replies
  • 0 likes

Premium

I was charged for premium before I received my 30 day free trial and I would like a refund immediately!

Newbie

I was charged for premium before I received my 30 day free trial and I would like a refund immediately!

jean3601

Community Legend

328 Views

1 replies

0 likes

  • 328 Views
  • 1 replies
  • 0 likes

How do I play all songs by an artist

I seem to have to go to search for an artist then press 'see all songs' but if the band is say 'the who' then I get twenty songs by them then loads of songs with the word 'who' in the title. Does spotify or offer this basic function to see all songs ...

Regular

I seem to have to go to search for an artist then press 'see all songs' but if the band is say 'the who' then I get twenty songs by them then loads of songs with the word 'who' in the title. Does spo...

woodythestone

Regular

1006 Views

4 replies

0 likes

  • 1006 Views
  • 4 replies
  • 0 likes

How to use Spotify as primary iPhone app for playing local files - without overloading my phone

Hi there, Since Apple has replaced iTunes with the awful Music app, I want to see if I can use Spotify as a complete replacement for playing local files. I presently have something over 40 GB of music on my phone (5S, 64 GB), and I want to make sure ...

Newbie

Hi there,    Since Apple has replaced iTunes with the awful Music app, I want to see if I can use Spotify as a complete replacement for playing local files.  I presently ha...

753 Views

0 replies

0 likes

  • 753 Views
  • 0 replies
  • 0 likes

iOS 9 - Missing Stations

I'm a new user, on iOS 9, and I've successfully made stations on both my mac machines, but they do not show up on my iPhone 6. I've logged out of the app on my phone, rebooted the device, logged back in and it still says I have no stations.

Casual Listener

I'm a new user, on iOS 9, and I've successfully made stations on both my mac machines, but they do not show up on my iPhone 6.  I've logged out of the app on my phone, rebooted the device, logge...

MattSuda

Spotify Star

497 Views

3 replies

0 likes

  • 497 Views
  • 3 replies
  • 0 likes

Solved!! iOS 9 cellular toggle won't stay on

Just updated to iOS 9 on iPhone 5 on AT&T. Turned off wifi and went to use cellular data and noticed the cellular toggle wouldn't stay switched to 'on'. Reset network settings, reboot: nothing. Delete app, reboot, redownload app: nothing. Log in, log...

Casual Listener

Just updated to iOS 9 on iPhone 5 on AT&T. Turned off wifi and went to use cellular data and noticed the cellular toggle wouldn't stay switched to 'on'. Reset network settings, reboot: nothing. D...

Eliade1

Casual Listener

34603 Views

14 replies

1 likes

  • 34603 Views
  • 14 replies
  • 1 likes

Solved!! How to remove a single offline title from off-line state at my iPad ( how to free up storage space)

hello. Can one of you explain to me how I can delete an off-line title which is part of one of my playlists?I see the green arrow sign which indicates that the title is off-line available. Other titles in the same playlist are available via online st...

Music Fan

hello. Can one of you explain to me how I can delete an off-line title which is part of one of my playlists? I  see the green arrow sign which indicates that the title is off-line available. &n...

entschleunigt

Music Fan

2005 Views

6 replies

0 likes

Delete offline title
  • 2005 Views
  • 6 replies
  • 0 likes

Cannot Add Last.FM Credentials

I've tride over and over again to add my Last.FM account to the iOS Spotify app bu tit keeps on saying the credentials are incorrect. I'm completely positive they're the correct info. This has been happening for a few weeks, over the course of multip...

Newbie

I've tride over and over again to add my Last.FM account to the iOS Spotify app bu tit keeps on saying the credentials are incorrect. I'm completely positive they're the correct info.  This has ...

675 Views

0 replies

0 likes

last.fm
Last.fm for Spotify
last.fm scrobble
  • 675 Views
  • 0 replies
  • 0 likes

Spotify Premium not upgrading!

I recently purchased a month of spotify premium via mol points. I have always logged in via my fb account. Unfortunately, spotify has not upgraded and it is still showing my account as spotify free. I would like this to be corrected, or if that not p...

Newbie

I recently purchased a month of spotify premium via mol points. I have always logged in via my fb account. Unfortunately, spotify has not upgraded and it is still showing my account as spotify free. ...

474 Views

0 replies

0 likes

Spotify Premium
  • 474 Views
  • 0 replies
  • 0 likes

Video streaming

Does any one in the U.S. have the new features of videos and podcasts? I have version 3.9.0.1054 which is the most update I can get and I don't have any of those options that I read was released in May 2015

Newbie

Does any one in the U.S. have the new features of videos and podcasts? I have version 3.9.0.1054 which is the most update I can get and I don't have any of those options that I read was released in M...

369 Views

0 replies

0 likes

  • 369 Views
  • 0 replies
  • 0 likes

Offline mode won't work for me.

My offline mode doesn't turn the icon green, it stays grey. I haven't exceeded my storage nor my limit I only have like 1000 songs that are actually working and I have 4.5 GB free. I have an iPhone 5s. I am as well connected to wifi a lot of the time...

Newbie

My offline mode doesn't turn the icon green, it stays grey. I haven't exceeded my storage nor my limit I only have like 1000 songs that are actually working and I have 4.5 GB free. I have an iPhone 5...

DasPeter

Community Legend

382 Views

1 replies

0 likes

  • 382 Views
  • 1 replies
  • 0 likes

Cannot Play Station on Spotify IOS

Hello, I am running Spotify on IOS 8/Iphone 5. I have a radio station based off of Hootie and the Blowfish's "Cracked Rear View" album that no longer plays on my iphone. It still plays fine on my macbook pro. When I try to play it on my iphone, it ju...

Newbie

Hello,   I am running Spotify on IOS 8/Iphone 5. I have a radio station based off of Hootie and the Blowfish's "Cracked Rear View" album that no longer plays on my iphone. It still plays fine ...

537 Views

0 replies

0 likes

  • 537 Views
  • 0 replies
  • 0 likes

Multiple playlists in play queue

Whenever I add a playlist to my play queue on iOS9 on the iPhone it is added 5 times so I can't just have a playlist run through and then stop, it loops five times. Anybody else having this issue?

Casual Listener

Whenever I add a playlist to my play queue on iOS9 on the iPhone it is added 5 times so I can't just have a playlist run through and then stop, it loops five times.   Anybody else having this ...

herr_josua81

Newbie

419 Views

1 replies

0 likes

  • 419 Views
  • 1 replies
  • 0 likes

iOS 9

Hi, i dont see the spotify interface on my phone after upgrading to iOS9 (black screen) anymore?! What can i do? Reinstalling the app didnt work...

Newbie

Hi, i dont see the spotify interface on my phone after upgrading to iOS9 (black screen) anymore?! What can i do? Reinstalling the app didnt work...

rberthofer-br

Newbie

649 Views

1 replies

0 likes

  • 649 Views
  • 1 replies
  • 0 likes

Plays not showing on Facebook Activity Log

When listening to music on my iPhone, the plays don't show on my Facebook Activity Log. This used to work, I don't know what has changed. I removed the app from iOS and also removed it from my Facebook App's list and started again but with no luck. T...

Casual Listener

When listening to music on my iPhone, the plays don't show on my Facebook Activity Log. This used to work, I don't know what has changed.   I removed the app from iOS and also removed it from ...

fvalcruz

Music Fan

996 Views

4 replies

2 likes

  • 996 Views
  • 4 replies
  • 2 likes

Can't log in to spottify premium PLEASE HELP

I couldn't log into spottify using my iPad but I could with my iPhone so I logged out of my iPhone and tried to log in to my iPad still didn't work it keeps saying LOG IN FAILED. I go to log back into my phone and it keeps saying LOG IN FAILED so the...

Newbie

I couldn't log into spottify using my iPad but I could with my iPhone so I logged out of my iPhone and tried to log in to my iPad still didn't work it keeps saying LOG IN FAILED. I go to log back int...

kbrooksc

Community Legend

1726 Views

1 replies

0 likes

fail
log in issues
  • 1726 Views
  • 1 replies
  • 0 likes

Why I will change from Spotify to Apple Music?

I have a BMW X1 2012 and it has a Connected Drive in CIC (Bmw version of entertainment system). If I want to use Spotify perfectly, I have to first connect my phone to USB cable, then start BMW Connected Drive from iDrive, then start BMW Connected fr...

Casual Listener

I have a BMW X1 2012 and it has a Connected Drive in CIC (Bmw version of entertainment system). If I want to use Spotify perfectly, I have to first connect my phone to USB cable, then start BMW Conne...

jean3601

Community Legend

2925 Views

1 replies

0 likes

BMW
  • 2925 Views
  • 1 replies
  • 0 likes

music controls bug, no sound

I reported this issue on Twitter, but figured I'd open a topic here so others can chime in if they are seeing the same issue.It seems Spotify (v3.9.0) and iOS 9 (and maybe previous versions?)?don't play nicely together when music controls are used in...

Newbie

I reported this issue on Twitter, but figured I'd open a topic here so others can chime in if they are seeing the same issue. It seems Spotify (v3.9.0) and iOS 9 (and maybe previous versions?)?don...

MattSuda

Spotify Star

1291 Views

1 replies

1 likes

auto play
ios 9
no sound
  • 1291 Views
  • 1 replies
  • 1 likes

Solved!! How to Remove Albums from Offline Availability

Help! I recently upgraded to Premium on my computer and iPhone. I saved a few dozen albums on my iPhone that I wanted to listen to regularly while without WiFi. Now that I am ready to switch some of them out for others, I'm finding that the only way ...

Casual Listener

Help! I recently upgraded to Premium on my computer and iPhone. I saved a few dozen albums on my iPhone that I wanted to listen to regularly while without WiFi. Now that I am ready to switch some of ...

kbrooksc

Community Legend

812 Views

3 replies

0 likes

  • 812 Views
  • 3 replies
  • 0 likes