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Solved!! Where has the What’s New feature gone?

On the latest version of Spotify on my iPad, it is no longer showing the What’s New option under my profile. This very usefully listed the new releases every day. Instead there is a new feature Listening Stats, which although somewhat interesting, do...

Regular

Thanek

Regular

37291 Views

41 replies

10 likes

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  • 10 likes

Solved!! Audio Glitching / Stuttering / Popping

PlanPremiumCountryUnited StatesDevice(iPhone 13 Pro Max)Operating System(iOS 18.1.1) My Question or IssueI have a strange issue with my Spotify where it skips when connected via Bluetooth and my iPhone. The audio will glitch and stutter. It becomes e...

Music Fan

piwikiwi1967

Newbie

102890 Views

115 replies

12 likes

Other
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iOS Troubleshooting Guide

We've gathered general troubleshooting steps for iOS devices in this guide. These are known to solve a variety of issues. Common issues: Spotify not playing Can’t hear any sound Spotify is offline Basic troubleshooting: Restart both the Spotify app a...

Moderator

1316 Views

0 replies

0 likes

iOS
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Solved!! How to play the "Eat this playlist"

Do i have to get premium to do it?And i have the latest version which is 8.8.44.527 but i still cant see the option

Newbie

I_luv_eating_crayons

Visitor

299235 Views

61 replies

16 likes

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  • 61 replies
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iOS Local Files: Easier import with the Files app

It is now easier to import Local Files into the Spotify iOS app through the Files app on your iOS device. A computer and WiFi network are not required to use this new import method. This means that you can now import Local Files into the Spotify iOS ...

Spotify Star

Rastereyes

Casual Listener

125918 Views

19 replies

38 likes

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  • 19 replies
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Collection dissapeared

My collection is no more. I tried logging out then back in but this did not fix the issue. I am very upset with the customer service and cannot believe that posting hear is my only source of help from the company. In need of my music asap and will be...

Newbie

My collection is no more. I tried logging out then back in but this did not fix the issue. I am very upset with the customer service and cannot believe that posting hear is my only source of help fro...

kbrooksc

Community Legend

483 Views

1 replies

0 likes

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  • 1 replies
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Help! Apple/Spotify subscription

Apple says I have the premium...Spotify isn't working though....

Newbie

Apple says I have the premium...Spotify isn't working though....

kbrooksc

Community Legend

321 Views

1 replies

0 likes

  • 321 Views
  • 1 replies
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Can login on my browser(mobile and pc) but cant login to the app

Can someone help me? I tried to login my account to my PC and PS3 but it said "Login failed". After how many minutes I was kicked from my phone. After that, I cant log in anymore even if I input the correct password

Newbie

Can someone help me? I tried to login my account to my PC and PS3 but it said "Login failed". After how many minutes I was kicked from my phone. After that, I cant log in anymore even if I input the ...

251 Views

0 replies

0 likes

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Spotify crashed at Search on Iphone 6s

=== START OF TEMPLATE ===If you use local music files on your Apple device it will crash if you try to search at the search-function.Without the local music files the search-function works fine. Iphone 6s / iOS 9.2 Sync some local music files with yo...

Casual Listener

=== START OF TEMPLATE === If you use local music files on your Apple device it will crash if you try to search at the search-function. Without the local music files the search-function works fine...

Dudelsack

Casual Listener

487 Views

1 replies

0 likes

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  • 1 replies
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I cannot login Spotify with iOs or Android devices, but only with my notebook

Hello! Today I woke up and tried to connect Spotify on my iPhone. The message is "wrong data", but I can normally acess with my pc or notebook. I've tried to login on a Android device, but the same problem appears. What might be happenning? I have th...

Casual Listener

Hello!   Today I woke up and tried to connect Spotify on my iPhone. The message is "wrong data", but I can normally acess with my pc or notebook. I've tried to login on a Android device, ...

Swanny

Community Legend

587 Views

3 replies

0 likes

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  • 3 replies
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I can't see my friends playlist

I not able to see my friends playlist or follow them unless they start to follow me I have already reinstalled the app onmy iphone and running latest IOs

Casual Listener

I not able to see my friends playlist or follow them unless they start to follow me   I have already reinstalled the app onmy iphone and running latest IOs

meganh007

Community Legend

2964 Views

1 replies

0 likes

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Can't play certain songs on my iPhone

I tried to look for the song "Jimmy Choo" by fetty wap on my iPhone, but it's not letting me play it nor letting me search it up (premium member).

Newbie

I tried to look for the song "Jimmy Choo" by fetty wap on my iPhone, but it's not letting me play it nor letting me search it up (premium member). 

meganh007

Community Legend

404 Views

1 replies

0 likes

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  • 1 replies
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On iPhone not reproducing local archives playlist

Hello fellow community, I have recently included some tracks from my local archive into my Spotify music library and created my very own playlist from them ("Pain and Gain OST"). While I do not experience any issues playing them on my Mac, where the ...

Regular

Hello fellow community,   I have recently included some tracks from my local archive into my Spotify music library and created my very own playlist from them ("Pain and Gain OST"). While I do ...

Morbi

Casual Listener

450 Views

1 replies

0 likes

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  • 1 replies
  • 0 likes

While running, Spotify switches tracks

Hello fellow community, the problem I am experiencing is that when using Spotify whilst running, tracks are switched automatically. This means when I listen to one specific song, it will change to another song in that playlist when i am running. This...

Regular

Hello fellow community,   the problem I am experiencing is that when using Spotify whilst running, tracks are switched automatically. This means when I listen to one specific song, it will cha...

Lenny_Lue

Regular

549 Views

2 replies

0 likes

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Spotify And Chromecast problems

I'm having problems with casting spotify to both my chromecasts. I own a chromcast first generation and a chromecast audio. The spotify app (on ios iphone and ipad) does see both devices. When I try to cast to either Chromecast it tries to connect bu...

Casual Listener

I'm having problems with casting spotify to both my chromecasts. I own a chromcast first generation and a chromecast audio. The spotify app (on ios iphone and ipad) does see both devices. When I try ...

Musicspotter

Newbie

893 Views

2 replies

1 likes

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  • 2 replies
  • 1 likes

Can't login to premium version

It's rare that I can find myself so frustrated by a software program but Spotify really takes the cake. unbelieveably Spotify does not make it obvious and easy to log in to a premium account. Weeks ago I created a Premium account. For the past hour I...

Casual Listener

It's rare that I can find myself so frustrated by a software program but Spotify really takes the cake. unbelieveably Spotify does not make it obvious and easy to log in to a premium account.  &...

Lunux

Casual Listener

709 Views

5 replies

0 likes

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Does playlist time calculated by Spotify account crossfade? Does crossfade work on mobile playback?

Hi folks, I create very time specific playlists on my Mac, and then play them during group meetings on my Iphone. The playback time says 1hr 14mins on the Mac view, is that after the crossfade time is discounted or just the original track time total?...

Regular

Hi folks,  I create very time specific playlists on my Mac, and then play them during group meetings on my Iphone. The playback time says 1hr 14mins on the Mac view, is that after the crossfade...

Kally90

Newbie

2583 Views

3 replies

0 likes

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Solved!! Song Playing Glitch

Hello spotify users, I have a really frustrating problem witm my spotify. Lets start with that im a non-premium user and I am on a Mac. Ok on my playlist that I crreated on my account I have quite a lot of songs. Some of them I downloaded like two mo...

Casual Listener

Hello spotify users, I have a really frustrating problem witm my spotify. Lets start with that im a non-premium user and I am on a Mac. Ok on my playlist that I crreated on my account I have quite a ...

meganh007

Community Legend

4928 Views

5 replies

0 likes

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  • 5 replies
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Solo2 Wireless Connection Post Update

Anyone else having issues hearing Spotify using Solo2 Wireless headphones since the most recent app update? I can hear everything else from my iPhone 6 through my headphones and the Spotify app says it's connected to my headphones but I'm not able to...

Newbie

Anyone else having issues hearing Spotify using Solo2 Wireless headphones since the most recent app update? I can hear everything else from my iPhone 6 through my headphones and the Spotify app says ...

267 Views

0 replies

0 likes

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Playlist Modification Problem

I am a longtime user and create lots of Playlists; having a unique problem with them that I never had before. I can still move songs within a playlist but can no longer move them further than the distance of the display window. In other words, if the...

Casual Listener

I am a longtime user and create lots of Playlists; having a unique problem with them that I never had before.   I can still move songs within a playlist but can no longer move them further ...

291 Views

0 replies

0 likes

  • 291 Views
  • 0 replies
  • 0 likes

How to delete everything from account

Hellp I have 2 questions 1. I'd all songs that I have currently in Offline mode downlaoded to be un-downloaded. they take too much space of my phone right now. Can it be done somehow? I'd to choose off-line mode songs again 2. Can I delete all playli...

Regular

Hellp I have 2 questions 1. I'd all songs that I have currently in Offline mode downlaoded to be un-downloaded. they take too much space of my phone right now. Can it be done somehow? I'd to choose o...

respawn18

Regular

1063 Views

2 replies

0 likes

offline mode undownload download delete all songs
  • 1063 Views
  • 2 replies
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offline cancellation not valid-three devices

Spotfy just wrote on my IOS I phone app to say that they are removing all my offline albums because i have more than 3 devices using spotify. THAT IS NOT ACCURATE. I have exactly three-1 MAC and two IPhones. please let me know i can get this correcte...

Casual Listener

Spotfy just wrote on my IOS I phone app to say that they are removing all my offline albums because i have more than 3 devices using spotify. THAT IS NOT ACCURATE. I have exactly three-1 MAC and...

Bittencourt

Spotify Star

480 Views

3 replies

0 likes

  • 480 Views
  • 3 replies
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Selecting School Issues During Premium Student Sign Up

I am attempting to approve the student discount while signing up for premium. I'm on iOS and using google chrome. When I get to the screen filling out information and school it won't let me continue unless I pick a school from the list. My school is ...

Newbie

I am attempting to approve the student discount while signing up for premium. I'm on iOS and using google chrome. When I get to the screen filling out information and school it won't let me continue ...

Boob3

Newbie

648 Views

1 replies

0 likes

Signup Issues
  • 648 Views
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Solved!! Spotify doesn´t download music

Spotify doesen´t download music en mi Ipod 5. Downloaded correctly many songs and artists but then stoped. Every time i want to download a playlist Spotify begin downloading and immediately stop. I got playlists saved with few song downloaded. I got ...

Regular

Spotify doesen´t download music en mi Ipod 5. Downloaded correctly many songs and artists but then stoped. Every time i want to download a playlist  Spotify begin downloading...

Bittencourt

Spotify Star

1129 Views

7 replies

0 likes

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  • 7 replies
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Login on browser but not through ios app

Hi, I am having problems logging in to spotify on my Iphone, I can login through chrome or safari but when i try to login to the app it won't let me says incorrect details and asks if i have a spotify account.I have tried resetting my password, I hav...

Newbie

Hi,  I am having problems logging in to spotify on my Iphone, I can login through chrome or safari but when i try to login to the app it won't let me says incorrect details and asks if i have...

Nico

Community Legend

410 Views

1 replies

0 likes

  • 410 Views
  • 1 replies
  • 0 likes