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Ongoing Issues

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iOS (iPhone, iPad)

Get help with Spotify for iOS devices

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Forum Posts

iOS Local Files: Easier import with the Files app

It is now easier to import Local Files into the Spotify iOS app through the Files app on your iOS device. A computer and WiFi network are not required to use this new import method. This means that you can now import Local Files into the Spotify iOS ...

Files app icon.png
  • Spotify Star
  • Spotify Star
  • Rastereyes
  • Casual Listener
  • 79985 Views
  • 19 replies
  • 37 likes
  • 79985 Views
  • 19 replies
  • 37 likes

Remove "Remastered" for every song of the beatles

Hello i want to know how to remove the "remastered" word for every song of the beatles PD I Love The Beatles well done streaming music

  • Newbie
  • Hello i want to know how to remove the "remastered" word for every song of the beatles   PD I Love The Beatles well done streaming music
  • 298 Views
  • 0 replies
  • 1 likes
  • 298 Views
  • 0 replies
  • 1 likes

Unable to use Chromecast from Iphone

I have a Chromecast 1 with latest firmware. I signed up for Spotify premium today and installed the app on my Iphone. So everything is up to date. My Chromecast works fine with other apps. It is on V1.17.46278. I rebooted them to be sure.When I play ...

  • Newbie
  • I have a Chromecast 1 with latest firmware. I signed up for Spotify premium today and installed the app on my Iphone. So everything is up to date. My Chromecast works fine with other apps. It is on V...
  • 228 Views
  • 0 replies
  • 0 likes
  • 228 Views
  • 0 replies
  • 0 likes

Can't control Spotify on my PS3 using my iPhone anymore

Can't control Spotify on my PS3 using my iPhone anymore. Whether trying to play Spotify directly on my PS3 or controlling Spotify on my PS3 using my iPhone, the sound defaults to my iPhone unless I close the iPhone Spotify app. When I click on the PS...

  • Casual Listener
  • Can't control Spotify on my PS3 using my iPhone anymore. Whether trying to play Spotify directly on my PS3 or controlling Spotify on my PS3 using my iPhone, the sound defaults to my iPhone unless I c...
  • 206 Views
  • 0 replies
  • 0 likes
  • 206 Views
  • 0 replies
  • 0 likes

Payment through iTunes?

Is it possible to pay for the special holiday premium offer through iTunes credit? Currently, when I try to purchase Premium with iTunes credit from the mobile app the only payment option is full price.

  • Newbie
  • Is it possible to pay for the special holiday premium offer through iTunes credit? Currently, when I try to purchase Premium with iTunes credit from the mobile app the only payment option is full pri...
  • 387 Views
  • 0 replies
  • 0 likes
  • Payment
  • 387 Views
  • 0 replies
  • 0 likes

Same song each time I shuffle start playlist

Hello community, I recently updated to the latest version of Spotify (free), version 4.6.0. Prior to updating, I was able to select a playlist, hit "shuffle play", and a song would play. If I didn't like this song, I could go to another playlist, hit...

  • Newbie
  • Hello community,   I recently updated to the latest version of Spotify (free), version 4.6.0. Prior to updating, I was able to select a playlist, hit "shuffle play", and a song would play. If ...
  • 209 Views
  • 0 replies
  • 0 likes
  • 209 Views
  • 0 replies
  • 0 likes

Access

I cant access to my account. It doesnt recognize my email adress or usernameWhat can i do?

  • Newbie
  • I cant access to my account. It doesnt recognize my email adress or username What can i do?
  • 172 Views
  • 0 replies
  • 0 likes
  • 172 Views
  • 0 replies
  • 0 likes

playlist from mac to pc

I created a playlist on my mac, but it isn't showing up on my iPhone/isn't updating. My phone is keeping track of music I'm currently listening too, so I know it's connected, but it isn't saving my new playlist.

  • Casual Listener
  • I created a playlist on my mac, but it isn't showing up on my iPhone/isn't updating. My phone is keeping track of music I'm currently listening too, so I know it's connected, but it isn't saving my n...
  • 196 Views
  • 0 replies
  • 0 likes
  • 196 Views
  • 0 replies
  • 0 likes

Playlist from mac to iphone

I created a playlist on my mac, but it isn't showing up on my iPhone/isn't updating. My phone is keeping track of music I'm currently listening too, so I know it's connectes, but it isn't saving my new playlist.

  • Casual Listener
  • I created a playlist on my mac, but it isn't showing up on my iPhone/isn't updating. My phone is keeping track of music I'm currently listening too, so I know it's connectes, but it isn't saving my n...
  • 201 Views
  • 0 replies
  • 0 likes
  • 201 Views
  • 0 replies
  • 0 likes

I recently purchased spotify premium

After doing so it said "Verifying receipt failed" it also charged me for this.

  • Newbie
  • After doing so it said "Verifying receipt failed" it also charged me for this.
  • 198 Views
  • 0 replies
  • 0 likes
  • 198 Views
  • 0 replies
  • 0 likes

Not saving dislikes

Im sure someone has asked this question before, i did some reserch on it but couldnt get a straight answer, I use spotify on my PC and my Iphone. The only complaint i have is that spotify never saves my dislikes on radio stations, dislike a song it r...

  • Newbie
  • Im sure someone has asked this question before, i did some reserch on it but couldnt get a straight answer, I use spotify on my PC and my Iphone. The only complaint i have is that spotify never saves...
  • 174 Views
  • 0 replies
  • 0 likes
  • 174 Views
  • 0 replies
  • 0 likes

Family account invite

Hi,I am a family account administrator, and I'm trying find the invite button after following decsription on the family faq.But it just isn't there.(Yes, I have tried different web browsers and computers, but it just isn't visible.)What should I do?

  • Casual Listener
  • Hi, I am a family account administrator, and I'm trying find the invite button after following decsription on the family faq. But it just isn't there. (Yes, I have tried different web browsers a...
  • juliahaus
  • Newbie
  • 242 Views
  • 1 replies
  • 0 likes
  • 242 Views
  • 1 replies
  • 0 likes

Songs won't download for offline

I have the latest version of Spotify Premium on my iPhone 6 and everything was working great up until the past few days. I save songs and they no longer automatically save for offline availability. I'm always on wifi when this happens and I have more...

  • Newbie
  • I have the latest version of Spotify Premium on my iPhone 6 and everything was working great up until the past few days. I save songs and they no longer automatically save for offline availability. I...
  • 357 Views
  • 0 replies
  • 0 likes
  • Download error
    Offline Access
  • 357 Views
  • 0 replies
  • 0 likes

Spotify running

The running feature has disappeared on my Spotify I uninstalled and reinstalled it was back but once closed the app it was gone againI am using Spotify on the iPhone 6 with latest iOS and Spotify has also been updated to the latest version

  • Regular
  • The running feature has disappeared on my Spotify I uninstalled and reinstalled it was back but once closed the app it was gone again I am using Spotify on the iPhone 6 with latest iOS and Spotify...
  • Trivinoguevara
  • Newbie
  • 334 Views
  • 1 replies
  • 0 likes
  • 334 Views
  • 1 replies
  • 0 likes

I thought I'd signed up for premium but being told it's just a trial

I saw the $0.99 for 3 month offer and thought I'd signed up this morning. I entered credit card details even. But now I'm told I am only on a trial. I then clicked the GET PREMIUM button in the email (which said about the same $0.99 for 3 months offe...

  • Newbie
  • I saw the $0.99 for 3 month offer and thought I'd signed up this morning. I entered credit card details even. But now I'm told I am only on a trial. I then clicked the GET PREMIUM button in the email...
  • 176 Views
  • 0 replies
  • 0 likes
  • 176 Views
  • 0 replies
  • 0 likes

Aranza Hdez

Hola hoy trate de instalar spotify premium con la oferta de 9 pesos por 3 meses al introducir el número de tarjeta y todo lo que me pide que haga y aceptar los términos y condiciones me manda un mensaje pequeño al principio en letras rojas diciendo q...

  • Newbie
  • Hola hoy trate de instalar spotify premium con la oferta de 9 pesos por 3 meses al introducir el número de tarjeta y todo lo que me pide que haga y aceptar los términos y condiciones me manda un mens...
  • 140 Views
  • 0 replies
  • 0 likes
  • 140 Views
  • 0 replies
  • 0 likes

App issues

Whenever I open the Spotify app it freezes. I have to close it and try again. Do that like 4 times and then let it the app sit open for 3 or 4 mins before it will work again. I've tried deleting and reinstalling still does it. It does while on data, ...

  • Newbie
  • Whenever I open the Spotify app it freezes. I have to close it and try again. Do that like 4 times and then let it the app sit open for 3 or 4 mins before it will work again. I've tried deleting and ...
  • 188 Views
  • 0 replies
  • 0 likes
  • 188 Views
  • 0 replies
  • 0 likes

My music won't dowonload

I've had this issue for a couple of months now and it's infuriating. I'm a premium member of Spotify and recently my music simply won't download. I have over 25gb of storage available on my phone so memory isn't an issue? What can be done to rectify ...

  • Newbie
  • I've had this issue for a couple of months now and it's infuriating. I'm a premium member of Spotify and recently my music simply won't download. I have over 25gb of storage available on my phone so ...
  • 543 Views
  • 0 replies
  • 0 likes
  • offline mode
  • 543 Views
  • 0 replies
  • 0 likes

Can't search anything

Hey,I can't search any music in spotify.Do you know something about this problem?My internet is working and the offline mode is turned off.I'm able to listen to online music, too.

  • Newbie
  • Hey, I can't search any music in spotify. Do you know something about this problem? My internet is working and the offline mode is turned off. I'm able to listen to online music, too.
  • 191 Views
  • 0 replies
  • 0 likes
  • 191 Views
  • 0 replies
  • 0 likes

Paid premium and won't work offline

Worked for about 2 hrs and just stopped. When I went to look at the APP it now says it won't work offline?It was just working? What the heck? Says to go online to download but they ARE downloaded ?? HELP in the 2nd hour of an 8 hr road trip with no m...

  • Newbie
  • Worked for about 2 hrs and just stopped. When I went to look at the APP it now says it won't work offline? It was just working? What the heck? Says to go online to download but they ARE downloaded ?...
  • 223 Views
  • 0 replies
  • 0 likes
  • 223 Views
  • 0 replies
  • 0 likes

Family account

How can i connect my doughters account with mine after upgrading to a family account?

  • Newbie
  • How can i connect my doughters account with mine after upgrading to a family account?
  • Sunworshipper
  • Casual Listener
  • 500 Views
  • 2 replies
  • 0 likes
  • 500 Views
  • 2 replies
  • 0 likes