new user - iphone not picking up premium status

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new user - iphone not picking up premium status

Casual Listener

hello, i just signed up for premium online, but when i go to my spotify app on the iphone (even tried logging out and logging back in) it won't recognize that i'm a premium member and allow me to stream on demand. how do i fix this? thanks!

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Re: new user - iphone not picking up premium status

Rising Star 10
Rising Star 10
Hello susieharley! Welcome to the community! Have you checked account overview and see what it says?
MichaelJerzakRising Star 10
Help others find this answer and click "Accept as Solution".
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Note: I'm not a Spotify employee.
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Re: new user - iphone not picking up premium status

Casual Listener
It says I'm premium! But somehow that status is not registering w the phone app, and there's nowhere to check there (or is there?)
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Re: new user - iphone not picking up premium status

Rising Star 10
Rising Star 10
The only way to test it on the phone is to try playing a track.
MichaelJerzakRising Star 10
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
Note: I'm not a Spotify employee.
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Re: new user - iphone not picking up premium status

Casual Listener
Exactly- it won't let me.
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Re: new user - iphone not picking up premium status

Rising Star 10
Rising Star 10
Since this is an issue with your account, I can't do anything more for you but if you go fill this customer service form a staff member will be with you shortly https://www.spotify.com/us/about-us/contact/contact-spotify-support/?contact
MichaelJerzakRising Star 10
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
Note: I'm not a Spotify employee.
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Re: new user - iphone not picking up premium status

Casual Listener
Yes, unfortunately tried that to no avail as well... Can't get past step 1, where I choose my general problem, step 2 and all subsequent steps are grayed out and no way to get a drop down menu to come down. Oh well, like I don't have so many other things to deal with right now! Ha. Thanks anyway for your help.
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Re: new user - iphone not picking up premium status

Rising Star 10
Rising Star 10
No problem.
MichaelJerzakRising Star 10
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
Note: I'm not a Spotify employee.
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