offline listening

[neckam]

I'm following all the steps to make a playlist or album available offline (Spotify Premium), but the arrow doesn't turn green, and i can't access the music offline. Why is it not working?

[Carina]

Hey @neckam ,

check your settings in the app. You might have disabled streaming over cellular (or are you using a wi-fi connection?). I'd definitely check the settings to see if the problem is there. If it doesn't work, I recommend a reinstallation of your app. Oh by the way, have you at least 1GB of free storage on your phone?