Type in your question below and we'll check to see what answers we can find...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Please see below the most popular frequently asked questions.
Please see below the current ongoing issues which are under investigation.
Loading ongoing issues...
my premium account dosnt work on my iphone anymore. Playlists are gone and when i try to stream a song it says: "You need a premium account to play this song".
Why is this?
last premium order id: 76591768015
Solved! Go to Solution.
I can't get Premium to work on my phone either, ugh! Please help. Thanks.
Cant get spotify premium to work on the iphone 5. My subscription page says that its active but my payment is 12/29/2012. I login through spotify thru FB. Email login [Snip - Mod Edit - email]. Let me know if you can help. Thanks.
Lorider - It seems your payment for November couldn't go through. Please head over to your subscription page and make sure that card still meets the requirements outlined here: Spotify FAQ
sdavidova, 125857449, ktantry- I can confirm you're all on Premium. Try signing out and signing back in, followed by a clean reinstallation if needed.
How's that working for you today?
I just bought premium , logged in on my iphone 5 but it says i dont have premium? i have the receipt in my email..whats going on
The first thing to do if your Premium isn't working is check your subscription page.
Once you've confirmed you've got an active subscription, try logging out and logging back in.
Your final step should be a clean reinstallation. The Premium service will start on your phone shortly.
Trying in vain to start a 30 day trial on my iPad. Have uninstalled the app three times but getting the same result - that I need a premium account to stream on my device.
Hi edmorgan - So right now your 'edmogan' account is on an Unlimited subscription. In order to use Spotify on your iPad you'll need to upgrade to Premium.
You can make the upgrade easily from your subscription page.
I signed up for the free 30 day premium trial and when I try to get a password for mobile access it keeps telling me that it cant send the email at this time? Any advice?
Hi Jones41004 - Are you also using an iPhone? If so, you'll just need to sign in with your Facebook email and password as normal.
Users with a Symbian phone will need to set a device username/ password. However the site is having a bit of trouble at the moment. Check out this post for more info: http://community.spotify.com/t5/Spotify-Announcements/Password-Reset-Device-Password-issue-1-12/td-p...
I was having the same problem and deleting the app and reinstalling fixed the issue with not being able to stream through my Premium account. However, ALL of my playlists and starred tracks are gone, and I'm not happy about it. How can I get them back? That data shouldn't delete with the app, playlist data is stored through Spotify, so where did the songs disappear to?
Hi, my premium started working after I logged out, restarted my phone and logged back in.
I currently pay for premium and it use to work on both my IPad and IPhone but for the past week my iPhone will not play and songs and all my playlists keep saying "Loading".
I've uninstalled Spotify on my iphone, logged in and out, restarted my iPhone but nothing seems to work? I've also checked that my payment details are correct and that payment has been taken, which it has.
Any help would be greatly appreciated.
The same problem happened to me today =(
I am trying out Spotify with the 30 day trial and it says on the website that my premium account is active and I got the email receipt.
When I use the Spotify app on both my iPhone and Laptop it wont recognize me as being premium.
How can I fix this?
Webworks - How's that working for you now?
Tomas_M - I believe you've got two accounts with us. The account linked to your Community email just had a 2-day trial back in October.
Did you create a unique username when you first joined?
Now that I think about, I remember making an account separate from my facebook account. I dont know the username I used to make it though.
Also, I just logged out and back in and the app on my laptop recognizes me as being premium but not my phone.
We can track down that second account and help merge the two. Just send us a message using the contact form.
If you get an automated response, just reply again. One of our agents will be sure to get your message.
I've paid for the premium yet it still says I can oply use radio. My order number is 123614712016
Try logging out, restarting your device and then logging in again 😉
Spotify Community Mentor and Troubleshooter
Spotify Last.FM Twitter LinkedIn Meet Peter Rock Star Jam 2014
If this post was helpful, please add kudos below!
My spotify does not work on my ipad.I am able to access it on my laptop but I am told I do not have a premium account and only stream radio when I use it from my ipad.Why is that?Help!! thanks
Hey there you, Yeah, you! 😁 Welcome - we're glad you joined the Spotify Community! While you here, let's have a fun game…