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"Available offline" keeps resetting to off.

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"Available offline" keeps resetting to off.

Casual Listener

The "available offline" button keeps turning to "off."  I keep having to turn it back on and then let all the songs download again.  What's the deal?

14 Replies
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Re: "Available offline" keeps resetting to off.

Community Legend

@KimS94 wrote:

The "available offline" button keeps turning to "off."  I keep having to turn it back on and then let all the songs download again.  What's the deal?


Hey! Welcome to the community 🙂 

 

That is definitely strange, can you try all of the steps in the iOS troubleshooting guide and see if this continues to happen?

 

Peter

Peter
Spotify Community Mentor and Troubleshooter

Spotify Last.FM Twitter LinkedIn Meet Peter Rock Star Jam 2014


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Re: "Available offline" keeps resetting to off.

Newbie

same issue for me, 

 

iphone 5 ios 6.1.3

 

latest spotify app

 

its is starting to get really annoying

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Re: "Available offline" keeps resetting to off.

Casual Listener

With me, this happens on the Mac app but not on iOS.

Sébastien
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Re: "Available offline" keeps resetting to off.

Regular
Happening to me too. Version 1.8.1.8

8.0.2 IOS
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Re: "Available offline" keeps resetting to off.

Casual Listener

Happens to me almost weekly. 

 

1. Flip a playlist to "Available Offline: On"

2. Wait forever for songs to sync over wifi

3. Enjoy being able to hear songs in the underground for a few days

4. Realise the "Available Offline" toggles have all been flipped back to "Off" and all the local music has been deleted. 

5. Repeat

 

Very annoying.

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Re: "Available offline" keeps resetting to off.

Newbie
Has anyone had this issue fixed yet? Spotify please make your support better, every issue I've had has been unresolved with more people asking the same thing.
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Re: "Available offline" keeps resetting to off.

Casual Listener

Funny, I just had the same issue recur today and was going to write in yet again about it. I went and got on the Tube for my usual 45-minute ride, which is only bearable with music, and discovered that of the 10 playlists I have set to "Play Offline", ALL of them had zero songs on them, meaning that I had nothing to listen to yet again. Frustrating.


Here's my theory: if your phone starts to get close to full storage capacity (which mine did last week), then for some reason when Spotify goes to try to sync and can't add an additional song, it freaks out and deletes everything it's already stored.

 

If that's the case, instead of me having to pay £500 for a bigger phone it'd be great if Spotify could just *not delete local songs unless I explicitly tell it to*.

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Re: "Available offline" keeps resetting to off.

Regular

Same thing here. I open Spotify and see that half the songs that I saved offline are undownloaded. Furthermore, songs that ARE offline (have the green arrow), don't show show up as such when I'm browsing by artist.

 

For example, I download the entire Rust In Peace by Megadeth. When I scroll through my artists, Megadeth has no green arrow next to it, but the individual songs do.

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Re: "Available offline" keeps resetting to off.

Newbie
Well I have a Xperia Z5 and this happens to me every day and I just use this phone + Spotify since 3 days..
Also it sometimes freezes when I click the connected devices button to change the music to my PC. Sometimes it happens few times and work after restarting a few times.
Hilarious..

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