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I've been charged for my spotify but can't access any of the premium content

So I'm kind of pissed. I'm on tour with my band and I subscribed to spotify premium so we can listen to music. Well my credit card has been charged and I still haven't been able to access any premium content, for the past 2 weeks. I did everything your "support" says to do, and nothing works what's so ever. You're literally stealing my money right now and I've sent several emails and posted on this forum several times and haven't had any bit of help yet. How can you run a company when you don't hold up to your end of the transaction let alone ignore your consumers reports? This is the worst customer service I've ever encountered with any company. So can I have some answers finally?
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