Who Me Too'd this topic

I set a reminder on my phone to cancel the subscription. I distinctly remember the cancellation process, but I got charged today. I logged into my account to double check and SURPRISE! It didnt get cancelled for some reason? I went through the cancellation process again and realized it's probably because of the terrible user experience when users are trying to cancel the subscription.

Seriously, why is there a link to "keep subscription" on the left of the "cancel subscription" button? In the same text/size??? I only remember going through the first cancel screen, but now I know I probably accidentally clicked on 'keep subscription' because I was rushing.

This is a cheap trick to retain premium subscription. If you look at my user activity, I probably only used my account for 4days max. I want a refund on my card because I didn't even know that I was still under the premium subscription.