I had to create this account because my original premium account "fatalaid" was hacked into 3 days ago....and I still don't have access to it. Why? All because the hacker changed the email address, which essentially locks me out of my own account - while I'm still paying for it.
This could've be EASILY prevented if spotify sends a verification code to the old email, if the user wants to change it to a new one. Or at the very least, if spotify implemented a 3-day waiting period to change emails.
But oh no...I get the pleasure of emailing their support to recover my account while the hacker enjoys my tunes. They take 24 hours to reply each time. First, I had to wait a day for them to ask me for my spotify username (even though I'm emailing them from the same address I used to create my account). Then another day for them to ask me for my credit card details. Then another day for them to ask me for a spotify premium receipt number. Like really? You guys could've asked me for this stuff in ONE email. Why 3 seperate emails over 3 different days?
It's like I'm being punished for being hacked...as if losing access to my account isn't bad enough. But instead, spotify feels the need to put me through this waiting ritual to teach me the values of patience and achieving inner peace.
I guess the lesson is...don't get hacked. Honestly, if this happens to anyone out there, it'd be faster to just cancel your credit card, and subscribe to some other service. If you're a hacker though, you're in luck. The burden of proof is all on the original user, so you can kick back, relax, play some of those juicy hacked tunes and wait it out.
If spotify support ever reads this, for the love of god, please implement a security check if the user wants to change emails. Or at least tell hacked users ALL your requirements and verification details in one email so that users can get back to their music within 24 hours. Getting access to your own account must be quick and easy, not slow and painful.
