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Eu já tenho conta no spotify e solicitei o o pedido de desconto de estudante e coloquei o mesmo cartão , mas me foi cobrado 2 x o valor de R$10,00 no cartão no, um por essa operação que nem foi confirmada ainda, ao fim apareceu uma mensagem falando que entrariam em contato por e-mail, sendo que o valor mensal já foi cobrado no cartão que estava lá, quero cancelar essa conta e manter a de estudante com o cartão novo, como faço ?