Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Please see below the most popular frequently asked questions.
Loading article...
Loading faqs...
Please see below the current ongoing issues which are under investigation.
Loading issue...
Loading ongoing issues...
Plan
Premium
Country
France
Device
iPhone 7 and windows
Operating System
iOS 10, Windows 10
My Question or Issue
I was previously able to save a song without it going to my albums and saving an album without going into songs, which I liked a lot. However, it appears that albums and songs are now joined, which has jumbled up my entire library. I have tons of albums containing only one or two songs and albums that I had hadn't saved in songs are now empty. My library is a total mess and I can't save empty albums without searching for them and saving them again. How do I get back to how it was before?