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Okay so I wanted to upgrade to premium (which I have done before with zero issues) but I was asked for a password, which I then realised I had forgotten. I've tried to look for a way to reset my password but when it comes down to it, I'm being asked to enter my current password (IE; the one I can't remember) so it defeats the objective. So I'm pretty much stuck. I'd also like to change some other details on my account such as my username or the email address my account is registered to but again I have to enter my current password to do that. Long story short, I can't figure out how to reset my password. Help please, someone.