Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Please see below the most popular frequently asked questions.
Loading article...
Loading faqs...
Please see below the current ongoing issues which are under investigation.
Loading issue...
Loading ongoing issues...
Get help with logging in, passwords, and account settings.
I recently discovered that a third-party app was using some Spotify accounts to sell streams, and this led me to understand the importance of managing third-party apps' access to my account. Here is how you can prevent this from happening to you. Fir...
PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...
Newbie
560109 Views
992 replies
116 likes
My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...
Casual Listener
132199 Views
74 replies
12 likes
PlanFree/PremiumCountryUnited States DeviceRoku 32” Television Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueHow can I still use my account, when I tried to change my password, neither my new password, nor my former pass...
Plan Free/Premium Country United States Device Roku 32” Television Operating System (iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue How can I still us...
19 Views
0 replies
0 likes
Hello,I bought the premium duo plan, but it opened into a new account instead of the one that I am used to using for the last few years...... I found out that even tho i use the game email for example "**bleep**", it opens a different account dependi...
Hello, I bought the premium duo plan, but it opened into a new account instead of the one that I am used to using for the last few years...... I found out that even tho i use the game email fo...
Casual Listener
61 Views
4 replies
0 likes
PlanPremiumOperating SystemIOS My Question or IssueHi everyone, I’ve been a Premium user for years. Recently my account was compromised — I saw a suspicious login from Mongolia, immediately changed my password, kept using my account and then a few ho...
Plan Premium Operating System IOS My Question or Issue Hi everyone, I’ve been a Premium user for years. Recently my account was compromised — I saw a suspicious login from Mongo...
55 Views
0 replies
0 likes
I am trying to start a new spotify account with all my saved music from my old account PlanPremium CountryUSA DeviceMotorolaOperating System Windows 11 My Question or IssueIssue
I am trying to start a new spotify account with all my saved music from my old account Plan Premium Country USA Device Motorola Operating System Windows 11...
Spotify Star
67 Views
1 replies
0 likes
PlanFree/PremiumCountry England Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueCouldn't cancel free subscription due to being in hospital for 4 months and 5 weeks o...
Plan Free/Premium Country England Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.) My Ques...
Spotify Star
42 Views
1 replies
1 likes
As an Australian premium subscriber (who goes in an out of various streaming platforms) I am looking forward very much to having access to the Lossless option for my hifi at home. I am suffering from FOMO currently and think that this will be the ici...
As an Australian premium subscriber (who goes in an out of various streaming platforms) I am looking forward very much to having access to the Lossless option for my hifi at home. I am sufferin...
Spotify Star
398 Views
3 replies
0 likes
Hay una canción que no me reproduce, me la envían amigos y mi cuenta nunca la reproduce. Ayuda con esto o cancelo el plan bezame de Manuel turizo
Hay una canción que no me reproduce, me la envían amigos y mi cuenta nunca la reproduce. Ayuda con esto o cancelo el plan bezame de Manuel turizo
Spotify Star
73 Views
1 replies
0 likes
Hallo,wir würden gerne innerhalb unseres Familiengruppe den Hauptnutzer tauschen.Wie ist das möglich?VG Sabine
Hallo, wir würden gerne innerhalb unseres Familiengruppe den Hauptnutzer tauschen. Wie ist das möglich? VG Sabine
Spotify Star
878 Views
1 replies
0 likes
It’s not letting me add login methods in methods I can log in through my Google but it’s faulty. I want to add Apple and email and password but it’s not letting me. It looks like it’s going to go through and then it just takes me back to the starting...
It’s not letting me add login methods in methods I can log in through my Google but it’s faulty. I want to add Apple and email and password but it’s not letting me. It looks like it’s going to go thr...
Spotify Star
65 Views
1 replies
0 likes
PlanPremiumCountryUKDevice(iPhone 14) My Question or IssueThe forgot my password reset password does not trigger a reset email flow. So I can't login now that I can't remember my password. Tinpot
Plan Premium Country UK Device (iPhone 14) My Question or Issue The forgot my password reset password does not trigger a reset email flow. So I can't login now that I can't rem...
Moderator
88 Views
1 replies
0 likes
PlanFreeCountryTürkiyeDevice(Xiaomi redmi 12c)Operating System My Question or IssueI changed my phone and want to get my account from another phone.But when I oppened Spotify ı had sign with another mail not my main account.Shortly I deleted my accid...
Plan Free Country Türkiye Device (Xiaomi redmi 12c) Operating System My Question or Issue I changed my phone and want to get my account from another phone.But when I oppened S...
Spotify Star
89 Views
1 replies
0 likes
PlanPremiumCountrySet up in UK but now in UAE My Question or IssueI have recently purchased the family plan and am trying to invite my wife and kids - they are repeatedly receiving messages that address not found and they must be in the same region a...
Plan Premium Country Set up in UK but now in UAE My Question or Issue I have recently purchased the family plan and am trying to invite my wife and kids - they are repeat...
Spotify Star
104 Views
1 replies
0 likes
PlanPremiumCountryNetherlandsDeviceDesktop appOperating SystemWindows 10 My Question or IssueWhen I play music or listen to a podcast on my desktop (through wifi), I see that other people/accounts are listening too (see photo's). Does this mean peopl...
Plan Premium Country Netherlands Device Desktop app Operating System Windows 10 My Question or Issue When I play music or listen to a podcast on my desktop (through wifi), I ...
Spotify Star
221 Views
1 replies
0 likes
PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue
Plan Free/Premium Country Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue
Spotify Star
108 Views
1 replies
0 likes
PlanPremiumCountryThe NetherlandsOperating SystemAndroid My Question or IssueI have all forms of ad customization turned off, but the dynamic ads I get on podcasts are still customized to my language. That is user information and should not be availa...
Plan Premium Country The Netherlands Operating System Android My Question or Issue I have all forms of ad customization turned off, but the dynamic ads I get on podcasts are still cust...
95 Views
0 replies
0 likes
PlanPremiumCountryUSADeviceiPhoneMy Question or IssueI signed up for the free trial on my phone and logged into my PC to start adding all of my favorite songs from Amazon Music over to Spotify for a playlist. I got a commercial and realized something...
Plan Premium Country USA Device iPhone My Question or Issue I signed up for the free trial on my phone and logged into my PC to start adding all of my favorite songs from Amazon Music over to ...
Casual Listener
250 Views
2 replies
1 likes
I've just reactivated my premium subscription but I'm not seeing Lossless as an option under Media Quality. DeviceiPad Pro running on 18.6.2
I've just reactivated my premium subscription but I'm not seeing Lossless as an option under Media Quality. Device iPad Pro running on 18.6.2
Spotify Star
836 Views
4 replies
0 likes
I've followed the FAQ 100% precisely and accurately but poor Spotify does not change the account's country. The only thing changed is the language shown in the UI. EDIT: I didn't realize that the new billing date hasn't been changed yet, because Spot...
I've followed the FAQ 100% precisely and accurately but poor Spotify does not change the account's country. The only thing changed is the language shown in the UI. EDIT: I didn't realize tha...
Moderator
137 Views
1 replies
0 likes
Any advice welcome. Just subscribed in order to get lossless music. So far, disappointed.Plan PremiumCountry AustraliaDeviceiPadOperating SystemiOS latest My Question or IssueSee subject above
Any advice welcome. Just subscribed in order to get lossless music. So far, disappointed. Plan Premium Country Australia Device iPad Operating System iOS latest My Question or Issue ...
Newbie
719 Views
9 replies
0 likes
PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueI am changing my account to an email i previously used but I deleted that account, but it is ...
Plan Free/Premium Country Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue I am ch...
Spotify Star
101 Views
1 replies
0 likes
