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Forum Posts

How to Prevent Third-Party Apps from Misusing Your Spotify Account

I recently discovered that a third-party app was using some Spotify accounts to sell streams, and this led me to understand the importance of managing third-party apps' access to my account. Here is how you can prevent this from happening to you. Fir...

  • Rising Star 3
  • Rising Star 3
  • 171 Views
  • 0 replies
  • 5 likes
  • Security
  • 171 Views
  • 0 replies
  • 5 likes

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • CeliMaga
  • Casual Listener
  • 434051 Views
  • 967 replies
  • 108 likes
  • Account
  • 434051 Views
  • 967 replies
  • 108 likes

Solved!! How can i change my my spotify username?

Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...

  • Newbie
  • Not applicable
  • 1192608 Views
  • 119 replies
  • 116 likes
  • Account
  • 1192608 Views
  • 119 replies
  • 116 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • Hobbit70
  • Visitor
  • 105967 Views
  • 70 replies
  • 11 likes
  • Account
    Login
    Premium
  • 105967 Views
  • 70 replies
  • 11 likes

Solved!! My 30 days spotify premium code don't work.

I bought spotify premium in the grocery store the other day and got a reciept with the code on it. I'm 100% sure that I've written the code right but it doesn't work. Instead of spotify premium I get this; ''Oops! Something went wrong, please try aga...

  • Casual Listener
  • I bought spotify premium in the grocery store the other day and got a reciept with the code on it. I'm 100% sure that I've written the code right but it doesn't work. Instead of spotify pre...
  • licenced
  • Community Legend
  • 1593 Views
  • 4 replies
  • 1 likes
  • 1593 Views
  • 4 replies
  • 1 likes

NO POINT MAKING A PLAYLIST IF U CAN'T GET SUSBCRIBERS

NO IT HASN'T CHANGED FOR ME YETI WOULDNT POST THESE TWO POSTS IF IT WAS WORKINGPLEASE SOLVE THIS ISSUEMY SUBSCRIBERS ARE ONLY 16 NOW WHERE IT SHOULD SAY 20 ATLEAST FROM ALL THE EMAILS I GOT

  • Regular
  • NO IT HASN'T CHANGED FOR ME YET I WOULDNT POST THESE TWO POSTS IF IT WAS WORKING PLEASE SOLVE THIS ISSUE MY SUBSCRIBERS ARE ONLY 16 NOW WHERE IT SHOULD SAY 20 ATLEAST FROM ALL THE EMAILS I GOT
  • 121 Views
  • 0 replies
  • 0 likes
  • 121 Views
  • 0 replies
  • 0 likes

canceling suscription

ive been trying to cancel my suscription all day now as i dont want to pay for the service, bu spotify wont allow me as it keeps saying my password is incorrect its clearly not as i have logged into my spotify account numerous times today to make sur...

  • Newbie
  • ive been trying to cancel my suscription all day now as i dont want to pay for the service, bu spotify wont allow me as it keeps saying my password is incorrect its clearly not as i have logged into ...
  • LuzzyDin
  • Casual Listener
  • 457 Views
  • 6 replies
  • 1 likes
  • 457 Views
  • 6 replies
  • 1 likes

Password required when upgrading to Premium - but I have no password when using Facebook login?

I want to change my subscription from Free to Premium. When doing so I am asked to enter my Spotify password. I use my Facebook account to login to Spotify. However, when using my Facebook password Spotify won't accept it. I dont have a dedicated Spo...

  • Newbie
  • I want to change my subscription from Free to Premium. When doing so I am asked to enter my Spotify password. I use my Facebook account to login to Spotify. However, when using my Facebook password S...
  • mimipinkdot
  • Newbie
  • 377 Views
  • 2 replies
  • 0 likes
  • 377 Views
  • 2 replies
  • 0 likes

Help! Can't enable spotify social

I've been trying to setup the correct facebook account on spotify. It still not fixed even after going into the desktop version of spotify and trying to connect there. I get a pink banner with "can't enable spotify social." I'm stumped here. Can supp...

  • Regular
  • I've been trying to setup the correct facebook account on spotify. It still not fixed even after going into the desktop version of spotify and trying to connect there. I get a pink banner with "can't...
  • 152 Views
  • 0 replies
  • 0 likes
  • 152 Views
  • 0 replies
  • 0 likes

My Playlists disappeared.

I've had my account since July (U.S.) I've been premium abouth a month now, and I logged in today and noticed my playlists had vanished. I have done the above, but mentioned but it does not work, can someone from your end possibly restore my account ...

  • Newbie
  • I've had my account since July (U.S.) I've been premium abouth a month now, and I logged in today and noticed my playlists had vanished. I have done the above, but mentioned but it does not work, can...
  • weirddude1231
  • Casual Listener
  • 167 Views
  • 1 replies
  • 0 likes
  • 167 Views
  • 1 replies
  • 0 likes

Paying twice for subscription

I have been charged twice for one months subscription (that was supposed to be a 30 dy free trial anyway) Does anyone know how i can resolve this? Thanks

  • Newbie
  • I have been charged twice for one months subscription (that was supposed to be a 30 dy free trial anyway) Does anyone know how i can resolve this?  Thanks  
  • TheHellsRocker
  • Music Fan
  • 198 Views
  • 1 replies
  • 0 likes
  • 198 Views
  • 1 replies
  • 0 likes

wrong coutry in my account, spotify is dead!

Hi guys, I please need your help! Spotify doesn#t work on my computer any more because: unfortunately I registered super quick the other day and made a mistake in home country. so I took US but actually I am from Austria. When I want to change it tel...

  • Newbie
  • Hi guys, I please need your help! Spotify doesn#t work on my computer any more because:   unfortunately I registered super quick the other day and made a mistake in home country. so I took U...
  • Stupify
  • Community Legend
  • 173 Views
  • 1 replies
  • 0 likes
  • 173 Views
  • 1 replies
  • 0 likes

Purchase bundle

I have just paid £7.99 for 10 downloads. Every time I select a song to download, spotify takes me to a fresh screen where it asks me to pay £1.15 for each track. Surely I must be able to download 10 songs now? Spotify has billed me £7.99 for the 10 s...

  • Newbie
  • I have just paid £7.99 for 10 downloads. Every time I select a song to download, spotify takes me to a fresh screen where it asks me to pay £1.15 for each track.   Surely I must be able to d...
  • Stupify
  • Community Legend
  • 282 Views
  • 2 replies
  • 0 likes
  • 282 Views
  • 2 replies
  • 0 likes

Unlink from Facebook

I need to have Facebook unlinked from my Spotify account. I've seen this done for people when they post requests on here for it, but I can't find any other way to accomplish it. I want there to be absolutely no connection between my Facebook account ...

  • Regular
  • I need to have Facebook unlinked from my Spotify account.  I've seen this done for people when they post requests on here for it, but I can't find any other way to accomplish it.  I want th...
  • Stupify
  • Community Legend
  • 467 Views
  • 2 replies
  • 0 likes
  • 467 Views
  • 2 replies
  • 0 likes

Queu list deleted/emptied when I switched from Free to Premium account

My complete queue list got removed when I cashed my Spotify Premium coupon. I do have Premium now and can listen to Spotify for a month, but my total list is empty and I really dislike that. It has always worked perfectly. I do see my Queu list > His...

  • Visitor
  • My complete queue list got removed when I cashed my Spotify Premium coupon. I do have Premium now and can listen to Spotify for a month, but my total list is empty and I really dislike that. It has a...
  • user-removed
  • Not applicable
  • 588 Views
  • 4 replies
  • 0 likes
  • 588 Views
  • 4 replies
  • 0 likes

Using Spotify cross platform Mac / Windows / iDevice premium

Dear Spotify and users.I just purchased myself a wonderful premium account.I love it, now i did this on my Windows PC at work. Where i use spotify 6 - 10 hours a day, at home i own a apple device and a apple mobile device both with spotify, since i p...

  • Newbie
  • Dear Spotify and users. I just purchased myself a wonderful premium account. I love it, now i did this on my Windows PC at work. Where i use spotify  6 - 10 hours a day, at home i own a ap...
  • David
  • Spotify Legend
  • 660 Views
  • 1 replies
  • 0 likes
  • 660 Views
  • 1 replies
  • 0 likes

delete playlist???

I am Spotify Premium amd when I try to sync my playlists it is asking me to delete some as there is not enough space? is this to do with spotify or my iphone?

  • Newbie
  • I am Spotify Premium amd when I try to sync my playlists it is asking me to delete some as there is not enough space? is this to do with spotify or my iphone?
  • Stupify
  • Community Legend
  • 233 Views
  • 1 replies
  • 0 likes
  • 233 Views
  • 1 replies
  • 0 likes

Stuck in offline mode

According to twitter, there was maintenance over an hour ago but nothing happened. Instead, Spotify failed at 13:00 CEST and still won't go back to online mode. Also, I tried relogging and it purged my playlist RAEG. The error I get is 102, what does...

  • Roadie
  • According to twitter, there was maintenance over an hour ago but nothing happened. Instead, Spotify failed at 13:00 CEST and still won't go back to online mode. Also, I tried relogging and it purged ...
  • hēnk
  • Roadie
  • 1279 Views
  • 10 replies
  • 4 likes
  • 1279 Views
  • 10 replies
  • 4 likes

Songs lagging

Hai, On all my devices, ipad, iphone and PC spotify is update to the latsest releases but all songs are interupted constantly by silence. Sometimes it doest come back automaticly but most of the time it does. But it is very very annoying. it is not m...

  • Music Fan
  • Hai,   On all my devices, ipad, iphone and PC spotify is update to the latsest releases but all songs are interupted constantly by silence. Sometimes it doest come back automaticly but most of...
  • Callousp
  • Music Fan
  • 2458 Views
  • 11 replies
  • 0 likes
  • 2458 Views
  • 11 replies
  • 0 likes

please help!!

I have had spotify premium for the past few months, however my credit card did not go through. I have fixed the problem and now I try to resubmit my payment and get spotify premium again and after i log in with my password, try to click on the premiu...

  • Newbie
  • I have had spotify premium for the past few months, however my credit card did not go through. I have fixed the problem and now I try to resubmit my payment and get spotify premium again and after i ...
  • Sam
  • Spotify
  • 181 Views
  • 1 replies
  • 0 likes
  • 181 Views
  • 1 replies
  • 0 likes

I accedently connected my soughters spotify account to my FB. No my Spotify is lost!!!

Somehow, I had my FB account opened and My doughters Spotufy opened. I tried to help her connect spotify with FB. When I then tried to login to my Spotify, the account no longer excist, but on my mobile it works! I tried to login to my Spotify with m...

  • Newbie
  • Somehow, I had my FB account opened and My doughters Spotufy opened. I tried to help her connect spotify with FB. When I then tried to login to my Spotify, the account no longer excist, but on my mob...
  • Sam
  • Spotify
  • 318 Views
  • 1 replies
  • 0 likes
  • 318 Views
  • 1 replies
  • 0 likes

Puchase is currently not available

I really want to get this before i go off to the gym since I liked my free trial so much but it is NOT working gah! I tried different browers. It comes up with this but also sometimes something about; No data received Unable to load the web page beca...

  • Casual Listener
  • I really want to get this before i go off to the gym since I liked my free trial so much but it is NOT working gah! I tried different browers. It comes up with this but also sometimes something about...
  • Kitteh87
  • Casual Listener
  • 235 Views
  • 1 replies
  • 0 likes
  • 235 Views
  • 1 replies
  • 0 likes

sporify premium

hello! i have activated my premium with a code i got from telia, 1 year free premium and it says im still having spotify free on my account please help. my e-mail emil_simpsons@hotmail.com

  • Casual Listener
  • hello! i have activated my premium with a code i got from telia, 1 year free premium and it says im still having spotify free on my account please help. my e-mail emil_simpsons@hotmail.com
  • Sam
  • Spotify
  • 1136 Views
  • 5 replies
  • 0 likes
  • 1136 Views
  • 5 replies
  • 0 likes

WANT TO LISTEN MORE THEN 5 TIME

I need help pleas!!!! i can't listen to my fav music anymore then 5 times!!! Then there cames like an arror that says buy this song or get spotify premuim but i don't want to offcorse. Then that track on my playlist goes invisible and can't play that...

  • Newbie
  • I need help pleas!!!!   i can't listen to my fav music anymore then 5 times!!! Then there cames like an arror that says buy this song or get spotify premuim but i don't want to offcorse....
  • Sam
  • Spotify
  • 514 Views
  • 3 replies
  • 0 likes
  • 514 Views
  • 3 replies
  • 0 likes