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Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • nord_a
  • Casual Listener
  • 403409 Views
  • 958 replies
  • 107 likes
  • Account
  • 403409 Views
  • 958 replies
  • 107 likes

Solved!! How can i change my my spotify username?

Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...

  • Newbie
  • Not applicable
  • 1173869 Views
  • 119 replies
  • 112 likes
  • Account
  • 1173869 Views
  • 119 replies
  • 112 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • Core618
  • Casual Listener
  • 99676 Views
  • 68 replies
  • 10 likes
  • Account
    Login
    Premium
  • 99676 Views
  • 68 replies
  • 10 likes

Solved!!Superuser Contribution Reporting bots activity in spotify

PlanPremiumCountryIsraelDeviceXiomi\PC\MacOperating System(iOS 10, Android, Windows 10,etc.) My Question or Issuefirst thing sorry if its not the correct place to put it, it's less of an issue for me and more for spotify and i would like them to know...

  • Visitor
  • Plan Premium Country Israel Device Xiomi\PC\Mac Operating System (iOS 10, Android, Windows 10,etc.)   My Question or Issue first thing sorry if its not the correct place to put it, it'...
  • CarlosE
  • Moderator
  • 2683 Views
  • 3 replies
  • 0 likes
  • Other
  • 2683 Views
  • 3 replies
  • 0 likes

Superuser Contribution The song you can't listen

Justin Bieber's song "Love Me Like You Do" is can not listened on Spotify. What can we do?

  • Casual Listener
  • Justin Bieber's song "Love Me Like You Do" is can not listened on Spotify. What can we do?
  • a1f5q1pm0wvh9ay
  • Casual Listener
  • 6046 Views
  • 7 replies
  • 0 likes
  • 6046 Views
  • 7 replies
  • 0 likes

Superuser Contribution Account security

I have an account on a family plan. And a plan member can access some content, example: my findings from the week.

  • Visitor
  • I have an account on a family plan. And a plan member can access some content, example: my findings from the week.  
  • Jeremy
  • Spotify Legend
  • 333 Views
  • 1 replies
  • 0 likes
  • Security
  • 333 Views
  • 1 replies
  • 0 likes

Superuser Contribution Block users

I believe Spotify should let you block other users. A guy from my high school has been harassing me for years and I recently I blocked him on all social media platforms except Spotify. There is no way to block him on Spotify. He still follows me and ...

  • Casual Listener
  • I believe Spotify should let you block other users. A guy from my high school has been harassing me for years and I recently I blocked him on all social media platforms except Spotify. There is no wa...
  • kmarshello
  • Casual Listener
  • 1325 Views
  • 8 replies
  • 7 likes
  • 1325 Views
  • 8 replies
  • 7 likes

Solved!!Superuser Contribution Account informations

PlanFree/PremiumCountryBrazilDevice(Android)Operating SystemWindows 10I made my account on Spotify using Facebook, I changed the social network's email but Spotify didn't changed it automatically I don't have access to the old email and don't remembe...

  • Casual Listener
  • Plan Free/Premium Country Brazil Device (Android) Operating System Windows 10 I made my account on Spotify using Facebook, I changed the social network's email but Spotify didn't changed it a...
  • Jeremy
  • Spotify Legend
  • 562 Views
  • 3 replies
  • 0 likes
  • Account
  • 562 Views
  • 3 replies
  • 0 likes

Superuser Contribution Spotify, you need more account security

Honestly, there's no good excuse to not have more basic security setup for my account. I pay you guys for premium, and the excuse I have seen is that it can be more of a hassle for people? That's really all you got? Make it optional then, quit making...

  • Visitor
  • Honestly, there's no good excuse to not have more basic security setup for my account. I pay you guys for premium, and the excuse I have seen is that it can be more of a hassle for people? That's rea...
  • user-removed
  • Not applicable
  • 390 Views
  • 2 replies
  • 1 likes
  • Account
    Security
  • 390 Views
  • 2 replies
  • 1 likes

Superuser Contribution Account hacked

PlanPremiumCountryItaly DeviceiPhone 6sOperating SystemiOS 14 My Question or IssueToday I've been logged out on all of my devices and I can't log back in. I've tried every password and I tried recovering it through the email but I either don't rememb...

  • Visitor
  • Plan Premium Country Italy   Device iPhone 6s Operating System iOS 14   My Question or Issue Today I've been logged out on all of my devices and I can't log back in. I've tried e...
  • Jeremy
  • Spotify Legend
  • 356 Views
  • 1 replies
  • 0 likes
  • Account
    Login
    Premium
    Security
  • 356 Views
  • 1 replies
  • 0 likes

Songs stopped and skipped randomly

PlanPremiumCountryFranceDeviceAndroid (Huawei P20) & Windows (Laptop)Operating System My Question or IssueFor almost one week, i'm experiencing a very annoying problem with Spotify on both devices Phone and Laptop. Each time i play a music from my pl...

  • Casual Listener
  • Plan Premium Country France Device Android (Huawei P20) & Windows (Laptop) Operating System   My Question or Issue For almost one week, i'm experiencing a very annoying problem with...
  • OneByBoo
  • Roadie
  • 224 Views
  • 1 replies
  • 1 likes
  • Other
  • 224 Views
  • 1 replies
  • 1 likes

Superuser Contribution My Account appear other device

PlanPremiumCountryMalaysiaDeviceSamsung A50s/Windows PCOperating System(Android 10, Windows 10, etc.) My Question or IssueI m staying in a rented room, I and my housemates using the same Wifi. Recently My account detects another device, which was my ...

  • Visitor
  • Plan Premium Country Malaysia Device Samsung A50s/Windows PC Operating System (Android 10, Windows 10, etc.)   My Question or Issue I m staying in a rented room, I and my housemates us...
  • Alex
  • Spotify Legend
  • 367 Views
  • 1 replies
  • 0 likes
  • Account
  • 367 Views
  • 1 replies
  • 0 likes

I'm a Spotify user from Russia, why can't I listen to Joe Rogan?

What is wrong with Spotify? I can't listen to your now original show even though I pay for the subscription? When will Joe Rogan show become available to us? Fine, you're not ready to offer us syndicated podcasts (WHY THOUGH?), but depriving us from ...

  • Regular
  • What is wrong with Spotify? I can't listen to your now original show even though I pay for the subscription? When will Joe Rogan show become available to us? Fine, you're not ready to offer us syndic...
  • iskatsu
  • Newbie
  • 1370 Views
  • 2 replies
  • 5 likes
  • Account
    Premium
    Subscription
  • 1370 Views
  • 2 replies
  • 5 likes

I lost access to my spotify premium account

PlanPremiumCountryItaly DeviceiPhone 6sOperating SystemiOS 14 My Question or IssueToday I've been logged out on all of my devices and I can't log back in. I've tried every password and I tried recovering it through the email but I either don't rememb...

  • Visitor
  •   Plan Premium Country Italy   Device iPhone 6s Operating System iOS 14   My Question or Issue Today I've been logged out on all of my devices and I can't log back in. I've...
  • Bittencourt
  • Spotify Star
  • 1103 Views
  • 1 replies
  • 0 likes
  • Account
    Login
    Premium
    Security
  • 1103 Views
  • 1 replies
  • 0 likes

Superuser Contribution Recover my playlists!

Hello, someone deleted all my playlists? ... Can you help me?

  • Casual Listener
  • Hello, someone deleted all my playlists? ... Can you help me?
  • Ross_Cläytor
  • Regular
  • 745 Views
  • 7 replies
  • 1 likes
  • 745 Views
  • 7 replies
  • 1 likes

Superuser Contribution DESAPARECIERON ARTISTAS QUE YO SEGUIA DE MI LISTA

Antes de reiniciar para actualizar spotify de escritorio, mi lista de artistas era grande, pero cuando magicamente cuando la reinicie solo quedaron UNOS POCOS en mi lista, pero sin embargo, si voy a la pagina de cada uno de los artistas, los estoy si...

  • Newbie
  • Antes de reiniciar para actualizar spotify de escritorio, mi lista de artistas era grande, pero cuando magicamente cuando la reinicie solo quedaron UNOS POCOS en mi lista, pero sin embargo, si voy a ...
  • CarlosE
  • Moderator
  • 752 Views
  • 5 replies
  • 0 likes
  • 752 Views
  • 5 replies
  • 0 likes

Username change help

I need disability resources for a call help line to manage my username and password change please. Formal or informal it does not matter. Thank you, Rashad Edit: In addition to that any advice on how to verify my spotify account to update my account....

  • Visitor
  • I need disability resources for a call help line to manage my username and password change please. Formal or informal it does not matter. Thank you, Rashad    Edit: In addition to tha...
  • 283 Views
  • 0 replies
  • 0 likes
  • 283 Views
  • 0 replies
  • 0 likes

Superuser Contribution modify profile

I cannot modify profile, it is set to Etats-Uni with a spurious zip code. Although my iPad was bought in Australia, I live in France, my postal code is frecnh, my email address is french. I go round in circles and the profile will NOT change. So I co...

  • Casual Listener
  • I cannot modify profile, it is set to Etats-Uni with a spurious zip code. Although my iPad was bought in Australia, I live in France, my postal code is frecnh, my email address is french. I go roun...
  • Alex
  • Spotify Legend
  • 547 Views
  • 7 replies
  • 0 likes
  • Other
  • 547 Views
  • 7 replies
  • 0 likes

Superuser Contribution Moved to a different country now can´t change the location on my premium account.

PlanPremiumCountryTurkeyDeviceSamsung Galaxy 9+, Lenovo LaptopOperating SystemAndroid , Windows 10 My Question or IssueI has living and working in Germany but I have moved to Turkey. Now I´m trying to change my premium plan but it says my account and...

  • Visitor
  • Plan Premium Country Turkey Device Samsung Galaxy 9+, Lenovo Laptop Operating System Android , Windows 10   My Question or Issue I has living and working in Germany but I have moved to...
  • Alex
  • Spotify Legend
  • 1022 Views
  • 1 replies
  • 0 likes
  • Account
    Other
    Premium
  • 1022 Views
  • 1 replies
  • 0 likes

Solved!! Community New Ideas

I am trying to add a New Idea to New Ideas. Every time I click post it tells me I need to add at least 1 tag. I type something in the tags box eg "Playlists" and it still tells me I need to add at least one tag. I try something else eg "Artist". No g...

  • Roadie
  •   I am trying to add a New Idea to New Ideas. Every time I click post it tells me I need to add at least 1 tag. I type something in the tags box eg "Playlists" and it still tells me I need to a...
  • kosterizations
  • Regular
  • 760 Views
  • 4 replies
  • 0 likes
  • Other
  • 760 Views
  • 4 replies
  • 0 likes

Unusual Activity Nonsense

I, too, am sick of websites all over the world complaining about unusual activity just because they can. Logging in, sitting idle, using private browsers, using VPN's is just an excuse for these plug-ins to complain because they can't see beyond what...

  • Visitor
  • I, too, am sick of websites all over the world complaining about unusual activity just because they can. Logging in, sitting idle, using private browsers, using VPN's is just an excuse for these plug...
  • 117 Views
  • 0 replies
  • 0 likes
  • 117 Views
  • 0 replies
  • 0 likes

Solved!! Will Spotify ever propose Hi-Res Music for audiophile ?

Family planPremiumFrance DevicesiPhone 8/MacBook Pro/But also Yamaha Hi-Fi amplifier wifi compliant with access to Deezer/Spotify/Tidal/Qobuz Since I have a new HI-Fi amplifier, I can tell that Spotify is less performant than Qobuz or Tidal and even ...

  • Visitor
  • Family plan Premium France   Devices iPhone 8/MacBook Pro/But also Yamaha Hi-Fi amplifier wifi compliant with access to Deezer/Spotify/Tidal/Qobuz   Since I have a new HI-Fi amplifie...
  • Luan
  • Spotify Star
  • 543 Views
  • 1 replies
  • 1 likes
  • Other
  • 543 Views
  • 1 replies
  • 1 likes