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Please see below the most popular frequently asked questions.

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Please see below the current ongoing issues which are under investigation.

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Accounts

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Forum Posts

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • kafkaU
  • Newbie
  • 422099 Views
  • 965 replies
  • 108 likes
  • Account
  • 422099 Views
  • 965 replies
  • 108 likes

Solved!! How can i change my my spotify username?

Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...

  • Newbie
  • Not applicable
  • 1186875 Views
  • 119 replies
  • 116 likes
  • Account
  • 1186875 Views
  • 119 replies
  • 116 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • twiggypopclaudia
  • Visitor
  • 103613 Views
  • 69 replies
  • 10 likes
  • Account
    Login
    Premium
  • 103613 Views
  • 69 replies
  • 10 likes

Solved!! Premium Family - adding someone who already has a Premium Individual account

PlanPremiumCountryCanadaDeviceiPhoneOperating SystemiOS My Question or IssueWe want to sign up for a Premium Family account but will this mean that my daughter loses all her playlists and music - she is currently on an individual Premium account (whi...

  • Casual Listener
  • Plan Premium Country Canada Device iPhone Operating System iOS   My Question or Issue We want to sign up for a Premium Family account but will this mean that my daughter loses all her ...
  • CBoyd
  • Casual Listener
  • 2719 Views
  • 2 replies
  • 0 likes
  • Premium
  • 2719 Views
  • 2 replies
  • 0 likes

Account link

PlanPremiumCountryUnited States DeviceiPhone 7 plus and Macbook ProOperating SystemiOS 10 and MacOS? My Question or IssueI wanted to link my spotify profile in the bio of my twitter account, but I don't go by my real name on twitter for privacy reaso...

  • Newbie
  • Plan Premium Country United States   Device iPhone 7 plus and Macbook Pro Operating System iOS 10 and MacOS?   My Question or Issue I wanted to link my spotify profile in the bio...
  • OneByBoo
  • Roadie
  • 627 Views
  • 1 replies
  • 0 likes
  • Account
  • 627 Views
  • 1 replies
  • 0 likes

Superuser Contribution My activity is not showing to my friends

My activity is not showing to my friends even though its active in my settings.Please help!

  • Visitor
  • My activity is not showing to my friends even though its active in my settings.Please help!
  • Mario
  • Spotify Legend
  • 386 Views
  • 1 replies
  • 0 likes
  • Account
    Premium
  • 386 Views
  • 1 replies
  • 0 likes

Superuser Contribution Activating Private Session On Amazon Echo

Hey guys. My GF is listening to her music via our Amazon Echo and does so over my Spotify account. The problem is that I haven't found a way yet to turn on PRIVATE SESSION on the Amazon Echo so her music (which has NOTHING in common with my music) is...

  • Newbie
  • Hey guys. My GF is listening to her music via our Amazon Echo and does so over my Spotify account. The problem is that I haven't found a way yet to turn on PRIVATE SESSION on the Amazon Echo so her m...
  • CarlosE
  • Moderator
  • 4985 Views
  • 4 replies
  • 11 likes
  • 4985 Views
  • 4 replies
  • 11 likes

I can't change my e-mail

Spoiler (Highlight to read)Spoiler (Highlight to read)Spoiler (Highlight to read)Spoiler (Highlight to read) Hey there! A few weeks ago already tried to change my e-mail but it was used because of my other old account, so I deleted this old account a...

  • Newbie
  •   Hey there!   A few weeks ago  already tried to change my e-mail but it was used because of my other old account, so I deleted this old account and waited for quite a while. ...
  • OneByBoo
  • Roadie
  • 482 Views
  • 1 replies
  • 0 likes
  • Account
    Login
  • 482 Views
  • 1 replies
  • 0 likes

Superuser Contribution Recently played not mine

PlanPremiumCountryDenmarkOperating SystemWindows 10 + Android My Question or IssueHi,Yesterday something strange happened to my account while listening, my playlist suddendly stopped and a bunch of recently listened song appeared out of nowhere, I've...

  • Visitor
  • Plan Premium Country Denmark Operating System Windows 10 + Android   My Question or Issue Hi, Yesterday something strange happened to my account while listening, my playlist suddendly s...
  • Jeremy
  • Spotify Legend
  • 9467 Views
  • 16 replies
  • 2 likes
  • Account
    Security
  • 9467 Views
  • 16 replies
  • 2 likes

Reset password and still not allow to sign in

My husband removed my account from the family plan. And now I can’t sign in. I have already reset password still not allow me. Device(iPhone x My Question or Issue

  • Casual Listener
  • My husband removed my account from the family plan. And now I can’t sign in. I have already reset password still not allow me.     Device (iPhone x   My Question or Issue  
  • Cleomourany
  • Casual Listener
  • 540 Views
  • 2 replies
  • 0 likes
  • Account
    Login
  • 540 Views
  • 2 replies
  • 0 likes

Username

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueThere really should be a way to change your username. My account was created years ago, and i...

  • Visitor
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue There r...
  • Luke
  • Spotify Star
  • 314 Views
  • 1 replies
  • 0 likes
  • Account
  • 314 Views
  • 1 replies
  • 0 likes

Superuser Contribution Connecting to Facebook: I'm going to try this one more time before I'm done with Spotify

PlanPremiumCountryUSADeviceiPhone 12 ProOperating SystemiOS 14.4 My Question or IssueSo I have now had multiple chat sessions with Spotify and none of them have worked. I have googled this issue but all lead to the same advice, "It will take a couple...

  • Visitor
  • Plan Premium Country USA Device iPhone 12 Pro Operating System iOS 14.4   My Question or Issue So I have now had multiple chat sessions with Spotify and none of them have worked. I hav...
  • Alex
  • Spotify Legend
  • 664 Views
  • 7 replies
  • 1 likes
  • Account
    Login
  • 664 Views
  • 7 replies
  • 1 likes

[Desktop] remove spanish show recommedations

How I do I remove spanissh show recommendations? 

  • Visitor
  • How I do I remove spanissh show recommendations?  
  • Bella_K
  • Composer
  • 399 Views
  • 1 replies
  • 0 likes
  • Desktop
  • 399 Views
  • 1 replies
  • 0 likes

Superuser Contribution Why do i have three profiles?

Greetings, my name is Kenneth Apthorp and my verified profile is Ken-Do! Studios. My Question or Issue Lately I have noticed I have three profiles. screenshot summation of what i want fixed. what I want to know is that if there is any way to merge th...

  • Visitor
  • Greetings, my name is Kenneth Apthorp and my verified profile is Ken-Do! Studios.   My Question or Issue   Lately I have noticed I have three profiles. screenshot summation of what...
  • Mihail
  • Spotify Legend
  • 322 Views
  • 1 replies
  • 0 likes
  • Account
    Other
  • 322 Views
  • 1 replies
  • 0 likes

Superuser Contribution Duplicate email

Hello. I used to have my spotify account linked to my facebook. Then I changed my facebook e-mail to the same address that I was already using in my second spotify account.Now when I log in my spotify account that used to show my facebook photo, it's...

  • Visitor
  • Hello.   I used to have my spotify account linked to my facebook. Then I changed my facebook e-mail to the same address that I was already using in my second spotify account. Now when I log i...
  • Jeremy
  • Spotify Legend
  • 300 Views
  • 1 replies
  • 0 likes
  • Account
  • 300 Views
  • 1 replies
  • 0 likes

Superuser Contribution Avatar not showing on my Artist page

PlanPremium/Artist Page CountryGermany Device(iPhone 11)Operating System(iOS 14.4) My Question or IssueHey!I recently started releasing music under my alias „sterk“ (https://open.spotify.com/artist/3bgX3HJG9dKCnLGByeMrAY).I uploaded my Avatar on Mond...

  • Newbie
  • Plan Premium/Artist Page  Country Germany   Device (iPhone 11) Operating System (iOS 14.4)   My Question or Issue Hey! I recently started releasing music under my alias „st...
  • Jeremy
  • Spotify Legend
  • 492 Views
  • 3 replies
  • 0 likes
  • Account
    Other
    Premium
  • 492 Views
  • 3 replies
  • 0 likes

Superuser Contribution Spotify não compartilha música nos stories

Meu Spotify não tem a opção de compartilhar a música nos stories do Instagram, poderiam me esclarecer pq isso acontece? PlanPremium CountryBrazil DeviceMotorola G6 plus Operating SystemAndroid OreoVersão Spotify 8.5.28.985Versão Instagram 116.0.0.34....

  • Casual Listener
  • Meu Spotify não tem a opção de compartilhar a música nos stories do Instagram, poderiam me esclarecer pq isso acontece?   Plan Premium   Country Brazil   Device Motorola G6 pl...
  • Fredstone
  • Newbie
  • 20786 Views
  • 8 replies
  • 1 likes
  • Account
    Other
    Premium
  • 20786 Views
  • 8 replies
  • 1 likes

Solved!! There is an intruder in my account

PlanFreeCountryItalyDeviceHuawei P8 Lite, HP Pavilion 15 Notebook PCOperating SystemAndroid 6, Windows 10 In march 2nd I was listening to "crystal ball" by Keane, when suddenly the song stops and is replaced with "Change me" by Andy Cloud, which i've...

  • Casual Listener
  •   Plan Free Country Italy Device Huawei P8 Lite, HP Pavilion 15 Notebook PC Operating System Android 6, Windows 10   In march 2nd I was listening to "crystal ball" by Keane, when ...
  • Billy-J
  • Spotify Star
  • 564 Views
  • 1 replies
  • 0 likes
  • Account
    Free
    Security
  • 564 Views
  • 1 replies
  • 0 likes

Superuser Contribution Frank Ocean song pops up in playlist on shuffle

PlanPremiumCountryUSADeviceiPhone XR So. Weird problem I’ve noticed for awhile, it happens every so often. I’ll be on shuffle for my liked songs, and randomly a little “glitch” would happen, but I didn’t think much of it. I then started to realize wh...

  • Regular
  •   Plan Premium Country USA Device iPhone XR     So. Weird problem I’ve noticed for awhile, it happens every so often. I’ll be on shuffle for my liked songs, and randomly a lit...
  • Serendipiti
  • Casual Listener
  • 1500 Views
  • 8 replies
  • 0 likes
  • Account
  • 1500 Views
  • 8 replies
  • 0 likes

Solved!! Cannot edit my profile

PlanSpotify premiumDeviceLaptop, Samsung Galaxy A20Operating systemWindows 10 pro (64-bit), Android 10Country/regionCambodiaMy issueCannot edit anything in profileHi all,I want to edit something on my profile, but Spotify's website won't let me do so...

  • Visitor
  • Plan Spotify premium Device Laptop, Samsung Galaxy A20 Operating system Windows 10 pro (64-bit), Android 10 Country/region Cambodia My issue Cannot edit anything in profile Hi all, I want ...
  • Billy-J
  • Spotify Star
  • 636 Views
  • 5 replies
  • 0 likes
  • Account
    Premium
  • 636 Views
  • 5 replies
  • 0 likes

Superuser Contribution Spotify won't play tracks by certain artist on any platform

PlanPremiumCountry GermanyDeviceiPhone SE, Microsoft Surface BookOperating SystemiOS 12, Windows 10 My Question or Issue When trying to play ANY song by artist HILLSONG WORSHIP, Spotify will show an alert message "Spotify kann dies zurzeit nicht absp...

  • Visitor
  • Plan Premium Country  Germany Device iPhone SE, Microsoft Surface Book Operating System iOS 12, Windows 10   My Question or Issue  When trying to play ANY song by artist HILL...
  • user-removed
  • Not applicable
  • 1505 Views
  • 3 replies
  • 1 likes
  • Premium
  • 1505 Views
  • 3 replies
  • 1 likes

Change email and unlink account from facebook

Currently, I'm logged in via my Facebook account and the correspondent mailaddress. However, I like to leave facebook. How can I keep spotify and change my email?

  • Newbie
  • Currently, I'm logged in via my Facebook account and the correspondent mailaddress. However, I like to leave facebook.    How can I keep spotify and change my email?
  • MauriceMV
  • Spotify Star
  • 3827 Views
  • 1 replies
  • 0 likes
  • Account
    Premium
  • 3827 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution Login issue, bank still associated

Good evening, I was listening on my iPhone XR and all of a sudden it outlogged, not only on this device but everywhere. The E-Mail associated with the account is no longer available, but the Spotify account is associated with my bank account and I at...

  • Visitor
  • Good evening, I was listening on my iPhone XR and all of a sudden it outlogged, not only on this device but everywhere. The E-Mail associated with the account is no longer available, but the Spotify ...
  • Alex
  • Spotify Legend
  • 504 Views
  • 1 replies
  • 0 likes
  • Account
    Login
    Premium
    Security
    Subscription
  • 504 Views
  • 1 replies
  • 0 likes