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Solved!! Email is "not" linked to account

So basically whenever i try to log into my account via gmail i get a popup telling me that this email isnt linked. so then i change my password via the email "that isnt linked" and then when i try to link gmail thru the account page where it show tha...

Newbie

31rkx2sq2dkgsg7bfewd

Newbie

80355 Views

9 replies

2 likes

Account
Login
  • 80355 Views
  • 9 replies
  • 2 likes

Solved!! How to find Wrapped from previous years?

Plan Premium Country Canada Device Poco F1 and Desktop Operating System Android Oreo and Windows 10 My Question or Issue Is there a way for me to check on my old wrapped 2017 and 2016 stats?

Casual Listener

4rkar

Newbie

653696 Views

13 replies

4 likes

Account
  • 653696 Views
  • 13 replies
  • 4 likes

Solved!! Logged in devices

Hi,I couldn't find it on google so I came here with my question which is, Where can I see all of the devices that are logged in on my account, if atleast there is such a thing because I can't find it.Thanks

Casual Listener

Hogman

Newbie

734104 Views

18 replies

29 likes

  • 734104 Views
  • 18 replies
  • 29 likes

Superuser Contribution Walmart+

I am a Walmart+ customer and I saw online that I can get Spotify premium for 6 months for free and have the following code: [Moderator edit] Where do I add this code so I can change my basic plan to premium?

Visitor

I am a Walmart+ customer and I saw online that I can get Spotify premium for 6 months for free and have the following code: [Moderator edit] Where do I add this code so I can change my basic pla...

Lyubka

Moderator

2309 Views

5 replies

0 likes

Account
Premium
Subscription
  • 2309 Views
  • 5 replies
  • 0 likes

Superuser Contribution Hacker in new account, same day??!

(I have premium, iPhone 8 and no vpn connected on iphone. I use iphone iPad and Mac to access account) Someone was in my account so I logged out everywhere, delete apps, caches, changed password - nothing changed.So.. now I closed old account complet...

Newbie

  (I have  premium, iPhone 8 and no vpn connected on iphone. I use iphone iPad and Mac to access account)   Someone was in my account so I logged out everywhere, delete apps, ...

Yordan

Moderator

312 Views

1 replies

0 likes

Account
  • 312 Views
  • 1 replies
  • 0 likes

Superuser Contribution Unable to see friends listening activity.

PlanPremiumCountrySerbiaDeviceLaptop Operating SystemWindows 10My Question or IssueThe app asks me to turn on sharing of activity but its turned on, and i still cant see what my friends have been listening to, i have this problem for about half a yea...

Visitor

Plan Premium Country Serbia Device Laptop  Operating System Windows 10 My Question or Issue The app asks me to turn on sharing of activity but its turned on, and i still cant see what m...

OscarDC

Moderator

1814 Views

3 replies

0 likes

Account
Other
Premium
  • 1814 Views
  • 3 replies
  • 0 likes

Facebook hacked - Spotify Gone

So, I’m having a **bleep** of a week.I’m a social media manager and my Facebook account was hacked shortly after my device went to fix and I had to delete everything in it. Luckily, my second phone is still logged on my Spotify, so I still have some ...

Newbie

So, I’m having a **bleep** of a week. I’m a social media manager and my Facebook account was hacked shortly after my device went to fix and I had to delete everything in it. Luckily, my second phone...

Maxim

Spotify Star

1772 Views

1 replies

0 likes

Account
Login
Security
Subscription
  • 1772 Views
  • 1 replies
  • 0 likes

Superuser Contribution Removing a person

Hi there !Dont know how can i remove a person who already accept my playlist request. Dont want to see this person in my playlist anymore but couldnt find a setting about it.PlanPremiumCountryUKDevice(iSamsung Galaxy 9)Operating System(Android) My Qu...

Visitor

Hi there ! Dont know how can i remove a person who already accept my playlist request. Dont want to see this person in my playlist anymore but couldnt find a setting about it. Plan Premium Count...

OscarDC

Moderator

3809 Views

1 replies

0 likes

Other
  • 3809 Views
  • 1 replies
  • 0 likes

Spotify terminated Russian accounts with a pre-paid Premium subscription

PlanPremiumCountryRussia Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueMany people in Russia bought a gift card for a year of Spotify Premium subscription before i...

Casual Listener

Plan Premium Country Russia   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue Ma...

huane_gashone

Regular

1909 Views

3 replies

6 likes

Account
Premium
Subscription
  • 1909 Views
  • 3 replies
  • 6 likes

Superuser Contribution Cant change Region in my account from Russia to Germany

PlanFree CountryGermany Operating SystemWindows 10/11, Firefox/Chrome My Question or IssueHello there!Ive tried several times to solve my problem through chat support but suddenly noone want/will/can help me.And here is my problem:i was a couple of m...

Casual Listener

Plan Free   Country Germany   Operating System Windows 10/11, Firefox/Chrome   My Question or Issue Hello there! Ive tried several times to solve my problem through chat s...

Dian

Spotify Legend

1340 Views

5 replies

2 likes

Account
  • 1340 Views
  • 5 replies
  • 2 likes

My Email doesn't pop up as a registered email with spotifiy

PlanPremiumCountryturkey Device(, Samsung Galaxy 9, Macbook Pro late 2016) My Question or IssueI am trying to log in to my old Spotify account, but when I type my email and password and says I am not registered with Spotify. But I still get emails fo...

Visitor

  Plan Premium Country turkey  Device (, Samsung Galaxy 9, Macbook Pro late 2016)     My Question or Issue I am trying to log in to my old Spotify account, but when I ty...

Maxim

Spotify Star

306 Views

1 replies

0 likes

Account
  • 306 Views
  • 1 replies
  • 0 likes

Superuser Contribution Wife hears my music and I hear hers

Whom ever sets the music last is coming out of both my wifes and my phone. She can be 100miles away.

Visitor

Whom ever sets the music last is coming out of both my wifes and my phone. She can be 100miles away. 

Novy

Moderator

397 Views

1 replies

0 likes

Account
  • 397 Views
  • 1 replies
  • 0 likes

Solved!! Family setup getting stuck in address

PlanFamily Premium (One time payment) CountryIndia DeviceiPhone, Laptop, iPad Operating SystemiOS 15.4, iPadOS 15.x, Windows 10 My Question or Issue Hello Team, I have been on the premium plan for last 2 years and decided to upgrade to Family plan. A...

Casual Listener

Plan Family Premium (One time payment)   Country India   Device iPhone, Laptop, iPad   Operating System iOS 15.4, iPadOS 15.x, Windows 10   My Question or Issue &nbsp...

skunknown

Casual Listener

1380 Views

4 replies

0 likes

Account
Premium
Subscription
  • 1380 Views
  • 4 replies
  • 0 likes

Not Able to Log in

Because my phone is stolen while being abroad I am logged out of Spotify. I always am automatic logged in. A few years ago I started the Spotify account linked with Facebook. But since I am also logged out of facebook + I don't know my FB password + ...

Visitor

Because my phone is stolen while being abroad I am logged out of Spotify.  I always am automatic logged in. A few years ago I started the Spotify account linked with Facebook.  But since ...

Maxim

Spotify Star

271 Views

1 replies

0 likes

Login
  • 271 Views
  • 1 replies
  • 0 likes

Superuser Contribution Account Hacked and unauthorized card use got the account banned.

My account got hacked like a year ago and i had it attached to my Spotify for artists account, Someone must have hacked it and used some random persons credit card without their permission. But ive slowly been growing a spotify fan base and i have no...

Newbie

My account got hacked like a year ago and i had it attached to my Spotify for artists account, Someone must have hacked it and used some random persons credit card without their permission. But ive s...

Vasil

Moderator

553 Views

1 replies

0 likes

Account
  • 553 Views
  • 1 replies
  • 0 likes

Superuser Contribution Issue with device name, Playback issue on chrome browser

Hi,Issue with the account. It keeps happening that the acocunt starts having erros and the musci stops. Also I see day by day that it gets buggier and not working properly.Anyway I just checked and now the Device name is DN2103. It changed recently a...

Casual Listener

Hi, Issue with the account. It keeps happening that the acocunt starts having erros and the musci stops. Also I see day by day that it gets buggier and not working properly. Anyway I just check...

Yordan

Moderator

495 Views

3 replies

0 likes

Account
Login
  • 495 Views
  • 3 replies
  • 0 likes

Superuser Contribution Remove offline devices

Hey,How can I remove devices that hold downloads to listen offline to music on Spotify? My app on my smartphone tells me I need to remove some device before I can download the music on my new smartphone. I've found some articles always referring to t...

Visitor

Hey, How can I remove devices that hold downloads to listen offline to music on Spotify?   My app on my smartphone tells me I need to remove some device before I can download the music on my ...

Lappro

Regular

18658 Views

10 replies

9 likes

Account
  • 18658 Views
  • 10 replies
  • 9 likes

Problem with street in billing address

PlanFreeCountryUSADevicePCOperating SystemWindows 10 My Question or IssueI can't fill in street-field in my billing address because it has '-' in name (K-Tel Drive). How to solve this problem?

Visitor

Plan Free Country USA Device PC Operating System Windows 10   My Question or Issue I can't fill in street-field in my billing address because it has '-' in name (K-Tel Drive). How to s...

Maxim

Spotify Star

475 Views

1 replies

0 likes

Account
  • 475 Views
  • 1 replies
  • 0 likes

Transferring User from one account to another?

I am adding a partner with an existing account to my Duo Subscription. What is the process for transferring the user data to this subscription while maintaining the account details (existing music preferences, playlists, community connections)? I’m t...

Visitor

I am adding a partner with an existing account to my Duo Subscription. What is the process for transferring the user data to this subscription while maintaining the account details (existing music pr...

AdamDamon

Spotify Star

381 Views

1 replies

0 likes

Account
Subscription
  • 381 Views
  • 1 replies
  • 0 likes

please delete my community account

planpremiumcountryunited statesdeviceiphone 13 minioperating Systemios 15.5 my question or issueplease delete my spotify community account. i no longer need or want this account and would like to have it removed.

Visitor

plan premium country united states device iphone 13 mini operating System ios 15.5   my question or issue please delete my spotify community account. i no longer need or want this acco...

Maxim

Spotify Star

356 Views

1 replies

0 likes

Account
Other
Premium
  • 356 Views
  • 1 replies
  • 0 likes

Superuser Contribution How to find your account while you’re logged out of it and with only your username and display name

I’ve been locked out of my account for a while because my phone broke and in that time it seems I‘ve forgotten the email I’ve used for the account and the password to the account. The only information from the account that I have is my username and m...

Casual Listener

I’ve been locked out of my account for a while because my phone broke and in that time it seems I‘ve forgotten the email I’ve used for the account and the password to the account. The only informatio...

Maxim

Spotify Star

672 Views

3 replies

0 likes

Account
  • 672 Views
  • 3 replies
  • 0 likes

Superuser Contribution Very disappointed

Since swithcing to an iPhone i switched to Apple music, and a few days ago decided to try Spotify once again because the music suggestions and the playlists are by far the best streaming has to offer. For the past 5 days of trying the service i've ex...

Newbie

Since swithcing to an iPhone i switched to Apple music, and a few days ago decided to try Spotify once again because the music suggestions and the playlists are by far the best streaming has to offer...

Eni

Moderator

519 Views

2 replies

0 likes

App & Features
  • 519 Views
  • 2 replies
  • 0 likes