Unknown devices connected to my account

[Rozemeijer]

Plan

Premium

Country

Netherlands

Device

Web/iPhone 11/Windows

My Question or Issue

Since a week random users are connected to my Spotify account and playing songs on their devices. I tried to logout all devices, reset my (facebook login password) + App Logins but this issue still occurs. I really have no clue how this can happen. 

See screenshot: (Music is playing on Gertrude's iPad, never heard of her) When I say Forgot device, then after some time another device seems to be linked with another name. 

[Luan · Accepted solution]

Hey, @Rozemeijer 
Welcome to Spotify Community and thanks for reaching out here!

Sorry to hear you're experiencing this. Considering you already changed your password and logged out of all devices, I also recommend that you review the connection of Spotify with other apps by following the instructions presented here:

• Spotify on other apps

I also recommend you change your account's passwords again and if you use a password manager app, I also recommend that you change the master password of it too. Here you can find more tips and tricks that may help you on solving this:

• Think your account's been hacked?

Stay awesome!

If you have further questions or if you need anything else, let me know! I'd love to help!

Regards,
Luan

[Rozemeijer]

Thanks for the help @Luan i think an old Facebook App link was the big villain here. 😉👍

[Luan]

Hey again, @Rozemeijer 

Thanks for keeping me in the loop. Glad to know we solved this together. 🙂

If you have any other questions or need more help, don't hesitate to let us know.

Regards,

Luan