Announcements

Help Wizard

Step 1

NEXT STEP

Accounts

Get help with logging in, passwords, and account settings.

Start a topic

Solved!! Email is "not" linked to account

So basically whenever i try to log into my account via gmail i get a popup telling me that this email isnt linked. so then i change my password via the email "that isnt linked" and then when i try to link gmail thru the account page where it show tha...

Newbie

31rkx2sq2dkgsg7bfewd

Newbie

80426 Views

9 replies

2 likes

Account
Login
  • 80426 Views
  • 9 replies
  • 2 likes

Solved!! How to find Wrapped from previous years?

Plan Premium Country Canada Device Poco F1 and Desktop Operating System Android Oreo and Windows 10 My Question or Issue Is there a way for me to check on my old wrapped 2017 and 2016 stats?

Casual Listener

4rkar

Newbie

653865 Views

13 replies

4 likes

Account
  • 653865 Views
  • 13 replies
  • 4 likes

Solved!! Logged in devices

Hi,I couldn't find it on google so I came here with my question which is, Where can I see all of the devices that are logged in on my account, if atleast there is such a thing because I can't find it.Thanks

Casual Listener

Hogman

Newbie

734327 Views

18 replies

29 likes

  • 734327 Views
  • 18 replies
  • 29 likes

Solved!!Superuser Contribution My Goal to Become a Rockstar!

Hello My goal is to Become a Spotify Rockstar i have Been Trying for over a Year and im Extremely Dedicated If you see this Please spread the Word My goal is to Help with all those problems we cant seem to solve

Composer

Hello My goal is to Become a Spotify Rockstar i have Been Trying for over a Year and im Extremely Dedicated If you see this Please spread the Word My goal is to Help with all those problems we cant s...

Katerina

Spotify Legend

5098 Views

2 replies

0 likes

Account
  • 5098 Views
  • 2 replies
  • 0 likes

Superuser Contribution Spotify payment

Spotify says I paid for it online on my account but on the app it says I didn’t pay for it So it says if I don’t pay for all those premium but I paid for it and there’s proof on the app what do I do

Visitor

Spotify says I paid  for it online on my account but on the app it says I didn’t pay for it So it says if I don’t pay for all those premium but I paid for it and there’s proof on the app what do...

Eni

Moderator

501 Views

1 replies

0 likes

Social & Random
  • 501 Views
  • 1 replies
  • 0 likes

Spotify suddenly unusable in several ways.

PlanFreeDeviceHP Operating SystemWindows 10 My Question or IssueHi guys, not sure this is the right place but I couldnt find a nradom help topic; So for three weeks or so now I've had issues with my spotify which aren't going away.This seemingly happ...

Newbie

Plan Free Device HP  Operating System Windows 10   My Question or Issue Hi guys, not sure this is the right place but I couldnt find a nradom help topic;  So for three weeks o...

Benlee12123b

Composer

798 Views

2 replies

0 likes

Account
Login
Other
Security
  • 798 Views
  • 2 replies
  • 0 likes

Being told my email is taken when it isn't

I'm trying to sign up for Spotify and I've been told that my email is taken. It isn't. I've asked for a password reset link multiple times but the email never arrives. I've tried generating one on my iPhone (12) and my MacBook. Could someone please a...

Visitor

I'm trying to sign up for Spotify and I've been told that my email is taken. It isn't. I've asked for a password reset link multiple times but the email never arrives. I've tried generating one on my...

Maxim

Spotify Star

356 Views

1 replies

0 likes

Account
Login
  • 356 Views
  • 1 replies
  • 0 likes

How do I change email on android (pixel 6)?

PlanPremium familyCountryUSADevicePixel 6Operating SystemLatestMy Question or IssueWhen I install Spotify on my Pixel 6, somehow it gets my home email address. I am using my work email address for Spotify (our youngest is using my home email address,...

Visitor

Plan Premium family Country USA Device Pixel 6 Operating System Latest My Question or Issue When I install Spotify on my Pixel 6, somehow it gets my home email address.  I am using my w...

Luke

Spotify Star

408 Views

1 replies

0 likes

Premium
  • 408 Views
  • 1 replies
  • 0 likes

Email change

If i change my email address does it affect my plan? I recently got Walmart+ and it gives you 6 months free spotify. I had to deactivate my account because it got hacked. I made an account with a different email. I know you have to wait 14 days to ch...

Visitor

If i change my email address does it affect my plan? I recently got Walmart+ and it gives you 6 months free spotify. I had to deactivate my account because it got hacked. I made an account with a dif...

Luke

Spotify Star

499 Views

1 replies

0 likes

Account
  • 499 Views
  • 1 replies
  • 0 likes

How do I transfer my playlists from the family account I am on to someone's duo account when I move?

I am moving from a home where I am a member of a family account to a new address and want to join a duo account with the person at the new address. How do I transfer my playlists from the old account to the new one?

Visitor

I am moving from a home where I am a member of a family account to a new address and want to join a duo account with the person at the new address.  How do I transfer my playlists from the old a...

AdamDamon

Spotify Star

631 Views

3 replies

0 likes

App & Features
  • 631 Views
  • 3 replies
  • 0 likes

Superuser Contribution Not showing recently played artists option.

PlanFreeCountryIndia My Question or IssueI can't see the "show recently played artists" Option in my settings with which people can view my recently played artists on my profile. What can i do about it?

Newbie

  Plan Free Country India     My Question or Issue I can't see the "show recently played artists" Option in my settings with which people can view my recently played artists on...

AndresM

Moderator

407 Views

1 replies

0 likes

Account
Free
  • 407 Views
  • 1 replies
  • 0 likes

Change account which has student verification

PlanFree/PremiumCountryAlbaniaDeviceSamsung Galaxy A52sOperating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueI accidentally linked my old account to my student verification. Is there a way to remove that and add it to my recent ...

Visitor

Plan Free/Premium Country Albania Device Samsung Galaxy A52s Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue I accidentally linked my old account t...

AdamDamon

Spotify Star

433 Views

1 replies

0 likes

Account
Other
  • 433 Views
  • 1 replies
  • 0 likes

Spoitfy duo

Hi.. so I've changed my account to the duo.. so my husband has excepted to join, but then does he open up the Spotify in my email & password?

Visitor

Hi.. so I've changed my account to the duo.. so my husband has excepted to join, but then does he open up the Spotify in my email & password?

AdamDamon

Spotify Star

439 Views

1 replies

0 likes

App & Features
  • 439 Views
  • 1 replies
  • 0 likes

Superuser Contribution Email

PlanPremiumCountryNorwayDeviceIphone 10sOperating SystemWindows My Question or IssueI have an account attatched to the mail I used to register Facebook 14 years ago. I'm trying to change it to my present email, but you tell me it's already in use. (I...

Visitor

  Plan Premium Country Norway Device Iphone 10s Operating System Windows   My Question or Issue I have an account attatched to the mail I used to register Facebook 14 years ago. ...

Elena

Moderator

338 Views

1 replies

0 likes

Premium
  • 338 Views
  • 1 replies
  • 0 likes

Superuser Contribution Changing username

Hi,I recently changed over my personal profile information in order to pay for my subscription on my own, rather than having someone else pay for it. Since I am now the one funding the account, I would really like to have the username be my own actua...

Visitor

Hi, I recently changed over my personal profile information in order to pay for my subscription on my own, rather than having someone else pay for it.  Since I am now the one funding the accou...

user-removed

Not applicable

1076 Views

2 replies

1 likes

App & Features
  • 1076 Views
  • 2 replies
  • 1 likes

Free premium trial

I just signed up for a 3 month free trial of premium. If I go ahead and cancel now then will my account still be premium for next 3 months or revert back to free right away or should I need to cancel just before the end of the 3 months? Please advise...

Visitor

I just signed up for a 3 month free trial of premium. If I go ahead and cancel now then will my account still be premium for next 3 months or revert back to free right away or should I need to cancel...

AdamDamon

Spotify Star

523 Views

1 replies

1 likes

Account
Free
Premium
Subscription
  • 523 Views
  • 1 replies
  • 1 likes

Solved!!Superuser Contribution Spotify switches on automatically when launching Mozilla Firefox (Mac)

Hi there,I have started to experience recently very annoying issue on my Macbook Pro's Spotify app - whenever I switch on Mac and launch Mozilla Firefox, Spotify automatically launches and starts playing a song that I have never heard before - every ...

Regular

Hi there, I have started to experience recently very annoying issue on my Macbook Pro's Spotify app - whenever I switch on Mac and launch Mozilla Firefox, Spotify automatically launches and starts...

Jeremy

Spotify Legend

1228 Views

3 replies

0 likes

Account
Login
Other
  • 1228 Views
  • 3 replies
  • 0 likes

Solved!!Superuser Contribution Cannot change the account region

PlanPremiumCountryUnited Kingdom/Poland My Question or IssueHi there. I recently moved back to Poland and I want to join my household's family plan. When trying to join the plan through the invitation link, I receive an error stating my account's reg...

Casual Listener

Plan Premium Country United Kingdom/Poland   My Question or Issue Hi there. I recently moved back to Poland and I want to join my household's family plan. When trying to join the plan thro...

Eni

Moderator

1077 Views

2 replies

1 likes

Account
Other
Subscription
  • 1077 Views
  • 2 replies
  • 1 likes

Superuser Contribution All my playlists have been made public?

I use Spotify for my work as a music curator. I've always worked with the "Make my new lists public" option off and check to make sure they are not listed as public. I have revisited some lists made a month or so ago and they are all public now. Look...

Casual Listener

I use Spotify for my work as a music curator. I've always worked with the "Make my new lists public" option off and check to make sure they are not listed as public. I have revisited some lists made ...

26554527

Newbie

19108 Views

27 replies

16 likes

App & Features
  • 19108 Views
  • 27 replies
  • 16 likes

Superuser Contribution Advertisments on my Ad-Free account

PlanPremiumCountryUnited StatesDevice Operating SystemAndroid, Chrome, Windows 10 My Question or IssueOver the last few months I've been getting more and more ads on my ad-free account. I've been mostly ignoring them but now they've gotten so intrusi...

Casual Listener

Plan Premium Country United States Device   Operating System Android, Chrome, Windows 10   My Question or Issue Over the last few months I've been getting more and more ads on my ...

Yordan

Moderator

617 Views

3 replies

1 likes

Premium
  • 617 Views
  • 3 replies
  • 1 likes

Solved!! 'Web Player' in Authorised Apps.

I have recently noticed a new app in my 'Authorised Apps' section, with a name along the lines of 'Spotify Web Player', 'Mobile Web Player' or 'Web Player' (I cannot quite remember as I revoked immediately), I have not authorised a third-party app re...

Visitor

I have recently noticed a new app in my 'Authorised Apps' section, with a name along the lines of 'Spotify Web Player', 'Mobile Web Player' or 'Web Player' (I cannot quite remember as I revoked immed...

user-removed

Not applicable

821 Views

2 replies

0 likes

Account
Security
  • 821 Views
  • 2 replies
  • 0 likes

Russian account

Is it possible for someone living outside Russia to access their account created in Russia? Or alternatively migrate playlists to a new account?

Newbie

Is it possible for someone living outside Russia to access their account created in Russia? Or alternatively migrate playlists to a new account?

Maxim

Spotify Star

1271 Views

1 replies

2 likes

Account
Login
  • 1271 Views
  • 1 replies
  • 2 likes

Solved!! Inaccessible Account

I have been logged out of my Spotify account a few weeks ago without my doing and have not been able to access it ever since.Long story short, I finally figured out the correct username but when I try to reset the password it displays this message: “...

Visitor

I have been logged out of my Spotify account a few weeks ago without my doing and have not been able to access it ever since. Long story short, I finally figured out the correct username but when I ...

Maxim

Spotify Star

1155 Views

1 replies

0 likes

Account
Free
Login
  • 1155 Views
  • 1 replies
  • 0 likes